DoD User Guide for Adobe Open Options (AOO) CLP 4.5 Membership Agreement
The DoD Enterprise Software Initiative (ESI) team through its assigned Contracting Office, the Naval Inventory
Control Point, Mechanicsburg, PA has entered into an Adobe Open Options (AOO) Contractual License
Program (CLP) 4.5 Volume Licensing Program for the Department of Defense (DoD). This is a two-year
licensing membership program that is available for ordering by all DoD Components. As the primary Program
Member, DoD has achieved the highest Government Level 2 discount level for all DoD Program Member
Affiliates. DoD Program Member Affiliates are entities that are subject to the same organizational, political,
and regulatory schemes as the Government entity that is the Program Member.
For the purposes of this agreement, a DoD Program Member Affiliate is defined as: the Office of the Secretary
of Defense (OSD), the Military Departments, the Chairman of the Joint Chiefs of Staff, the Combatant
Commands, the Inspector General of the Department of Defense (DoD IG), the Defense Agencies, the DoD
Field Activities, the U. S. Coast Guard, NATO, Foreign Military Sales (FMS) with Letter of Authorization and the
Intelligence Community. This program is also open to DoD Contractors authorized to order in accordance with
the FAR Part 51.
The Program Member and its Affiliates retain their CLP 4.5 membership until renewal time. The DoD ESI
Adobe AOO CLP 4.5 Licensing Program is effective from 5/1/2006 through 5/31/2008. Complete program
membership terms, conditions and policies can be found in the Adobe Open Options CLP 4.5 Volume
Licensing Program Guide. (Note: As a participating affiliate, you are responsible for compliance to the
The following is a summary of specific terms and conditions applicable to the DoD ESI Adobe AOO CLP 4.5
Volume Licensing Program membership as agreed upon by DoD and Adobe Systems Incorporated:
1. Designated Adobe License Center (ALC) or reseller. Ordering under this program is decentralized.
Orders can be placed with any of the Government Authorized – GSA Authorized Adobe License
Centers (ALCs) holding a DoD Enterprise Software Agreement (ESA) issued as a Basic Purchase
Agreement (BPA) against the ALC’s GSA Schedule contract. Please refer to the ordering procedures
outlined in each ALC’s BPA.
2. Affiliate Enrollments: If your organization is a qualified affiliate of the DoD Program Member’s CLP
4.5 Volume Licensing Program, you may submit a separate affiliate enrollment for participation in the
Program. These enrollments will be linked to the Program Member’s CLP 4.5 membership number.
Participation in the Program will enable enrolled affiliates to do the following on their own:
• Receive their own set of serial numbers.
• Select their own designated ALC.
• Choose their own Upgrade Plan payment options – single year or two-year payment options.
(Note: DoD CLP 4.5 Licensing Program includes the single year payment option and does not
include the two-year payment option SKUs in Attachment A to the DoD ESA BPAs. However, if
this payment option is selected at time of an affiliate enrollment, the ALC’s are authorized to sell
these SKU’s provided they are included in their GSA Schedule contract.)
• Take advantage of the same discount level as the Program Member.
a. Rules governing affiliate enrollments:
i. Each new affiliate enrollment requires a minimum CLP 4.5 initial purchase of 3,500 points.
(Note: Every Adobe product is assigned a points value. Refer to Attachment A of the ALC’s
BPAs to find the point value per product).
ii. Aggregation of initial purchase must be made with under a single purchase order.
iii. Affiliate enrollments must have one central point of contact who is responsible for ensuring
compliance to the Program Member’s CLP 4.5 membership; coordinating centralized ordering
and software/upgrade distribution; and maintaining their own set of serial numbers.
iv. The designated ALC will process the Affiliate enrollments utilizing Adobe’s online enrollment
b. Features of Enrollments:
i. The affiliate enrollment is governed by the terms and conditions of the CLP 4.5 membership.
ii. Each enrollment is assigned a unique number that is linked to the Program Member’s CLP 4.5
iii. The enrolled affiliate may access information about its orders.
iv. The Program Member may access information about all orders on any enrollment associated
with its CLP 4.5 membership.
v. The enrolled affiliate gets its own End User ID number. (Note: The End User ID number can be
used to access the enrolled affiliates information within the Adobe Licensing Web Site at
NOTE: DoD Affiliates interested in becoming an enrolled affiliate should contact the DoD ESA Software
Product Manager (SPM), Steve Thompson, Email: Steve.Thompson@navy.mil, (619) 524-9640 for the DoD
CLP membership number and any additional information /instructions prior to enrollment.
3. Upgrade Plan: Upgrade Plan (formerly known as maintenance) is a fixed cost that Program Member
affiliates and/or enrolled affiliates may pay to receive future software product version upgrades that are
covered under Upgrade Plan during the term of their CLP membership.
NOTE: During the first six months of the DoD/Adobe CLP 4.5 membership (5/1/06 through 11/1/06),
Program member affiliates and enrolled affiliates may purchase Upgrade Plan for previously owned
(legacy) Adobe products, provided the products are at the current version. After the first six months,
Program Member affiliates and/or enrolled affiliates may only order Upgrade Plan for new and upgrade
• Upgrade Plan can be purchased for all, some, or none of the purchased licenses.
• After the initial six months of CLP 4.5 membership, Upgrade Plan can only be purchased for
new and upgrade licenses and must be purchased at the same time the new and upgrade
licenses are purchased. Otherwise, the opportunity to purchase an upgrade plan for the new or
upgrade license will not be available for the duration of the CLP 4.5 membership.
• Upgrade Plan coverage extends through the life of the CLP 4.5 membership. Upgrade Plan
ends on the last day of the DoD Program Member’s CLP 4.5 membership, which is 5/31/2008,
even if the CLP 4.5 membership is extended beyond 5/31/2008.
• Upgrade Plan ordered after the first six months of the CLP 4.5 membership is prorated by six-
month increments and coverage extends from the date of purchase through the life of the CLP
4.5 membership, expiring on 5/31/2008.
• Upgrade Plan payment option for DoD CLP 4.5 Program Member and its Affiliates is a 1-Year
Payment Option, which will be paid in two annual payments. Note: Enrolled Affiliates may
choose their own Upgrade Plan payment options at time of enrollments.
The following table depicts the Upgrade Plan Payment Options and the available window of purchase
for the 1-Year Payment Option, which is paid in two annual payments:
ADOBE/DOD CLP 4.5 UPGRADE PLAN PAYMENT OPTIONS
Months 1 – 6 Months 7 – 12 Months 13 – 18 Months 19 – 23 *
Available Window May 1, 2006 Nov 2, 2006 May 2, 2007 Nov 2, 2007
of Purchase to to to to
Nov 1, 2006 May 1, 2007 Nov 1, 2007 May 1, 2008
12- Month SKU 6-Month SKU
Payment Options 12-Month SKU 6-Month SKU or or
12-Month Renewal SKU 6-Month Renewal SKU
* Upgrade plan is not available for purchase in the last 30 days of CLP. Upgrade plan purchased in
months 19-23 provides coverage through the last day of CLP 4.5, in this example through May 31,
• Upgrade Plan coverage starts the first day of the month following the month during which it is
ordered. Orders placed on the first day of the month start that day.
• Program Member affiliates and/or enrolled affiliates ordering Upgrade Plan for a product in the
same month as a new version of that product is announced, but before the announcement date,
are eligible for an upgrade to the new version. Program members should contact Adobe
Customer Service at (800) 443-8158 to request an upgrade at no additional charge.
Example: A Program Member orders Upgrade Plan for a product on August 12. Adobe
announces a new version of that product on August 18. Upgrade Plan Starts September 1.
The Program Member contacts Adobe Customer Service, which provides an upgrade license
and media coupon at no additional charge to this Program Member.
• Adobe notifies eligible Program Member affiliates and/or enrolled affiliates via e-mail when an
upgrade is available and can arrange for media to be shipped at no charge. NOTE: All orders
placed with a designated DoD ALC shall include the end-use customer’s POC information
(name, email address and phone number) to ensure that the appropriate person is notified when
an upgrade is available. If end-use customer information is classified, then an intermediate
POC must be listed who will be responsible for forwarding upgrade notifications to the classified
• Upgrade Plan costs are nonrefundable, even if Adobe discontinues a covered product.
• Upgrade Plan second annual payments shall be paid via a purchase order or credit card
transaction to the designated ALC. Note: There is no penalty for non-payment of the second
annual payment other than discontinuation of the upgrade plan coverage. NOTE: If Upgrade
Plan coverage is allowed to lapse, the opportunity to purchase an upgrade plan for the existing
license(s) will not be available for the duration of the CLP 4.5 membership.
4. Upgrade License: An Upgrade License is the license ordered when Program Member affiliates and/or
enrolled affiliates have an Adobe product and would like to move to a newer version but have not
purchased the Upgrade Plan for the product.
a. Program Member affiliates and/or enrolled affiliates not covered by Upgrade Plan can purchase
Upgrade Licenses as they become available through one of the designated DoD ALCs. Note: An
Upgrade Plan can be purchased for the Upgrade License but only at the time the Upgrade License
b. The Program Member affiliates and/or enrolled affiliates may purchase the full product license, if an
upgrade license is not available. Note: Upgrade Plan can be purchased for the full License but
only at the time the full License is purchased.
5. High-Volume Discount. Adobe is offering DoD Program Member affiliates and enrolled affiliates two
“high-volume” discount levels for purchases of Adobe Acrobat products (New Licenses, Upgrade
Licenses and Upgrade Plans) ONLY. High Volume discounts are available on orders that meet the
minimum unit quantities for an individual SKU. Units of different configurations (license, upgrade, and
upgrade plan) cannot be combined to achieve discounts. (Note: Customers can order the total number
of licenses against one platform SKU, then deploy using the cross-platform serial numbers.)
The following table list the discount levels and units (quantity per SKU) required per a single
DISCOUNT LEVEL UNITS REQUIRED PER SKU
Tier 1 High-Volume Discount 5,000 through 9,999
Tier 2 High-Volume Discount 10,000 and above
• Rules governing the use of these high-volume discounts:
1. High-volume discounts apply to new licenses, upgrade licenses and upgrade plan of Adobe
Acrobat Products only. There are no high-volume discounts for other Adobe desktop or
Macromedia brand-named products.
2. The high-volume discounts are applied only to quantities of the same SKU. For example, a
customer might have 1,500 existing licenses of Acrobat Standard and 1,500 licenses of Acrobat
Professional, which he’d like to upgrade. He also wishes to purchase an additional 1,500 new
licenses of each. Total licenses would be 6,000, but the total involves four different SKU’s and
is not eligible for the quantity 5,000 discount.
3. Orders can be aggregated to achieve better discounts. However, the total quantity must be
included on one purchase order. If requirements are aggregated, the order will be shipped to
one central point of contact for distribution.
4. The “one purchase order” must be the Government Purchase Order, and not a consolidation of
purchase orders from the reseller.
6. Proof of License & Serial Numbers. The designated DoD ALCs will provide the DoD end-use
customer(s) listed on the purchase order with a license confirmation and/or proof of license upon order
processing. Upon order entry into Adobe’s licensing system, the ship to and/or end-use customer
identify in the order will receive an email notification with instructions on how to obtain the applicable
serial number(s) from the Adobe Licensing System. Each serial number covers a single product,
version, language, and platform, except for products available in both Macintosh and Windows
versions. For these products, serial numbers will be provided for both platforms, even when only one
platform is licensed.
NOTE: All orders placed with Softchoice Government shall include the end-use customer’s POC
information (name, email address and phone number) to ensure that the appropriate person is being
provided serial number notification. If end-use customer information is classified, then an intermediate
POC must be listed who will be responsible for forwarding upgrade notifications to the classified end-
use customer. Customers requiring additional assistance should contact their designated ALC or call
Adobe Customer Service at 800 443-8158.
7. Software Distribution:
a. Media and Printed Documentation. Media and Documentation are available for purchase under
the DoD ESI BPAs. The CD Media contains the .exe file for the software application and a .pdf
copy of the documentation. Documentation can also be purchased separately for customers who
prefer a bound, printed book, instead of printing out their own from the .pdf. DoD end-use
customers may order any CDs or printed documentation through Softchoice Government provided
the quantities do not exceed the number of licenses being ordered. Customers requiring additional
assistance should contact Softchoice Government or call Adobe Customer Service at 800
b. Electronic Software Delivery. Adobe provides Electronic Software Delivery (ESD) for selected
products via the Adobe Licensing Web Site (https://licensing.adobe.com). All Adobe products
may not be available through ESD. However, as new versions of products are released, they may
be made available through ESD. DoD customers requiring ESD should inquire with their
designated DoD ALC on the availability of this service. Upon order confirmation, Adobe will provide
login instructions to the licensing website via an email notification. Upon login, there is an ESD link
that takes the customer to the site, which allows for product download, if available. End-use
customer contact(s) may download any available Adobe desktop software product at any time
provided they have proof of license for the product. Downloads shall not be performed prior to
receipt of valid license. Customers requiring additional assistance should contact Softchoice
Government or call Adobe Customer Service at 800 443-8158.