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CVS: Customer. Value. Service.

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CVS pharmacy

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CVS: Customer. Value. Service.

  1. 1. Prescription Drugs Cosmetics Food Seasonal Items Film Health Care
  2. 2. Weakness/Challenges • Other convince stores/pharmacies Strengths •24/7 Service •Minitueclinic Goals •Customer Service
  3. 3. • @CVSpharmacy • Coupons/discounts • Mintueclinic appointments • New products • Talk to other customers • Connect with CVS employees
  4. 4. Pharmacy Blog • Drug descriptions and information • Written by CVS pharmacists • Articles • Customer forum • Pictures
  5. 5. Online Public Relations Fundraising Charity Giving back to the Community
  6. 6. YouTube • Broadcast company • Commercials • Customer Testimonials
  7. 7. Evaluation Tools • Google Analytics • Website optimizer • Google Adwords
  8. 8. Budget Public Relations Social Media Advertising Evaluating Success
  9. 9. Customer. Value. Service

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