BUILDING CULTURAL COMPETENCE WITHIN
INSTITUTIONS TO MORE EFFECTIVELY
SERVE MINORITY COMMUNITIES
PRESENTED BY
ALEXIS VAN PO...
BUILDING CULTURAL COMPETENCE
• IN TODAY’S MULTICULTURAL SOCIETY, INFORMATION PROFESSIONALS MUST LOOK
AND THINK BEYOND THEI...
FOUR COMPONENTS
• AWARENESS OF ONE’S OWN CULTURE AND THE CULTURE OF OTHERS
• AWARENESS OF HOW OTHER CULTURES INTERACT WITH...
CULTURAL AWARENESS
• COGNITIVE DOMAIN
• INTERPERSONAL DOMAIN
• ENVIRONMENTAL DOMAIN
INFORMATION INTERACTION
• WESTERN VS. INDIGENOUS (TRADITIONAL) KNOWLEDGE SYSTEMS
LITERACY AND SOCIOECONOMICS
• DIGITAL LITERACY
• TECHNOLOGY HAS MODIFIED LITERACY AND THE WAY PEOPLE COMMUNICATE
• SOCIOEC...
COMMUNITY NEEDS TO BUILD AN OPEN
ATMOSPHERE
• PROFESSIONALS MUST BE OF THE NEEDS OF THE CULTURE AND BE FAMILIAR COGNIZANT ...
CONCLUSION
• CULTURALLY COMPETENT IS NOT JUST SOMETHING AN INFORMATION
PROFESSIONAL CAN BE, IT IS SOMETHING THEY MUST DO. ...
REFERENCES
• OVERALL, PATRICIA. 2009. CULTURAL COMPETENCE: A CONCEPTUAL FRAMEWORK FOR
LIBRARY AND INFORMATION SCIENCE PROF...
BUILDING CULTURAL
COMPETENCE TO MORE
EFFECTIVELY SERVE
MINORITY COMMUNITIES
BY: CYNTHIA PALACIOS
• GUATEMALA IN CRISIS
EVEN A DECADE AND A HALF AFTER PEACE ACCORDS WERE SIGNED, ENDING A 36
YEAR ARMED CONFLICT, GUATEMALA...
3 POINTS ON HOW TO BUILD CULTURAL
COMPETENCE
1. YOUR APPEARANCE
2.  SENSITIVITY TO TAKING PICTURES
3.  IMMERSING YOURSE...
YOUR APPEARANCE
Modesty: Taking into consideration the religious values and assuring your appearance is appropriate.
YOUR APPEARANCE
ONE PERSON IN THE GROUP CAN
UPSET HOW THE GROUP IS
WELCOMED BY THE COMMUNITY
THEY ARE VISITING IS THEY LOO...
SENSITIVITY TO TAKING
PICTURES
-October 2013 Rights Action Blog?
Baby Kidnapping in Guatemala for illegal adoptions,
prost...
-United States Department of State Bureau of Diplomatic Security stated in their
Guatemala 2013 Crime and Safety Report
“G...
JUST ASK TO TAKE THE PICTURE
IMMERSING YOURSELF IN THE CULTURE
universal
similarities
IMMERSING YOURSELF IN THE CULTURE
Transcending cultural
differences
of language through dance.
We danced Punta & Marimba a...
THANK YOU
Q&A
INCLUSIVE & INTERSECTING LIBRARY SPACES
by Samantha Gardner
KNOW YOUR COMMUNITY
• CHECK OUT THE STATS IN YOUR COMMUNITY
• WHO ARE YOU SERVING?
• WHERE DO THEY COME FROM?
• HOW DO THE...
INTERSECTIONALITY
• EACH PERSON IS A MEMBER OF MULTIPLE GROUPS
• RACE
• GENDER
• SEXUALITY
• ECONOMIC CLASS
• ETHNICITY
• ...
YOURSELF AS AN EXAMPLE
• CONFUSED ABOUT INTERSECTIONALITY? USE YOURSELF AS AN EXAMPLE.
• SAMI:
• WHITE
• EUROPEAN DESCENT
...
VIRTUAL & PHYSICAL SPACES
• MAKE THE MOST OF THE LIBRARY BY PAYING ATTENTION TO BOTH THE
PHYSICAL AND VIRTUAL SPACE
• PHYS...
PARTNERSHIPS & ALLIANCES
• GO OUT INTO THE COMMUNITY
• EXAMPLE: BE PRESENT AT CULTURAL EVENTS SUCH AS PRIDE PARADES
• GET ...
REPRESENTATION
• HOW TO SHOW REPRESENTATION:
• COLLECTION DEVELOPMENT
• PROGRAMMING
• DISPLAYS
• SOCIAL MEDIA
• MULTIPLE L...
BE EXPLICIT IN INFO AVAILABILITY
• ACCESSIBILITY OF INFORMATION SHOULDN’T BE IMPLIED OR ASSUMED
• USE BOTH PHYSICAL DISPLA...
Q&A
• EXAMPLE QUESTIONS:
• HOW TO MAKE MY LIBRARY MORE INCLUSIVE?
• HOW TO USE THE WEB TO FACILITATE INCLUSIVENESS?
• HOW ...
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Cultural Competency Panel

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The companion powerpoint to a panel on cultural competency at the University of Arizona's School of Information Resources and Library Science Symposium.

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Cultural Competency Panel

  1. 1. BUILDING CULTURAL COMPETENCE WITHIN INSTITUTIONS TO MORE EFFECTIVELY SERVE MINORITY COMMUNITIES PRESENTED BY ALEXIS VAN POOL CYNTHIA PALACIOS SAMANTHA GARDNER
  2. 2. BUILDING CULTURAL COMPETENCE • IN TODAY’S MULTICULTURAL SOCIETY, INFORMATION PROFESSIONALS MUST LOOK AND THINK BEYOND THEIR OWN IDEAS AND PERCEPTIONS OF THE WORLD TO UNDERSTAND THE PERSPECTIVES OF OTHERS. • CULTURAL COMPETENCE DEFINED: • “THE ABILITY TO RECOGNIZE THE SIGNIFICANCE OF CULTURE IN ONE’S OWN LIFE AND IN THE LIVES OF OTHERS; AND TO COME TO KNOW AND RESPECT DIVERSE CULTURAL BACKGROUNDS AND CHARACTERISTICS THROUGH INTERACTION WITH INDIVIDUALS FROM DIVERSE LINGUISTIC, CULTURAL, AND SOCIOECONOMIC GROUPS; AND TO FULLY INTEGRATE THE CULTURE OF DIVERSE GROUPS INTO SERVICES, WORK, AND INSTITUTIONS IN ORDER TO ENHANCE THE LIVES OF BOTH THOSE BEING SERVED BY THE LIBRARY PROFESSION AND THOSE ENGAGED IN SERVICE. (OVERALL, P. 189-190)
  3. 3. FOUR COMPONENTS • AWARENESS OF ONE’S OWN CULTURE AND THE CULTURE OF OTHERS • AWARENESS OF HOW OTHER CULTURES INTERACT WITH INFORMATION • AWARENESS OF THE SOCIOECONOMIC NEEDS OF THE SURROUNDING COMMUNITY • WILLINGNESS TO WORK WITH PATRONS TO CREATE AN ATMOSPHERE OF ACCEPTANCE AND MUTUAL LEARNING.
  4. 4. CULTURAL AWARENESS • COGNITIVE DOMAIN • INTERPERSONAL DOMAIN • ENVIRONMENTAL DOMAIN
  5. 5. INFORMATION INTERACTION • WESTERN VS. INDIGENOUS (TRADITIONAL) KNOWLEDGE SYSTEMS
  6. 6. LITERACY AND SOCIOECONOMICS • DIGITAL LITERACY • TECHNOLOGY HAS MODIFIED LITERACY AND THE WAY PEOPLE COMMUNICATE • SOCIOECONOMICS • STATUS EFFECTS ACCESS TO INSTITUTIONS WHERE DIGITAL LITERACY SKILLS CAN BE LEARNED.
  7. 7. COMMUNITY NEEDS TO BUILD AN OPEN ATMOSPHERE • PROFESSIONALS MUST BE OF THE NEEDS OF THE CULTURE AND BE FAMILIAR COGNIZANT WITH THE COMMUNITY DEMOGRAPHIC THEY SERVE IN ORDER TO BUILD INSTITUTIONS THAT REFLECT THEIR NEEDS AND COMMUNITY CULTURE.
  8. 8. CONCLUSION • CULTURALLY COMPETENT IS NOT JUST SOMETHING AN INFORMATION PROFESSIONAL CAN BE, IT IS SOMETHING THEY MUST DO. IN EVERY DECISION MADE, EVERY PROGRAM AND EVENT, AND IN EVERY COLLECTION THEY BUILD, INFORMATION PROFESSIONALS MUST REFLECT THE CULTURAL, SOCIO- ECONOMIC, AND LITERACY NEEDS OF THE CULTURES AND ETHNIC GROUPS PRESENT WITHIN THE COMMUNITY THEY SERVE.
  9. 9. REFERENCES • OVERALL, PATRICIA. 2009. CULTURAL COMPETENCE: A CONCEPTUAL FRAMEWORK FOR LIBRARY AND INFORMATION SCIENCE PROFESSIONALS. LIBRARY QUARTERLY, 79 (2), 175- 204. • BRUKHART, BRIAN YASSIE. 2004. WHAT COYOTE AND THALES CAN TEACH US: AN OUTLINE OF AMERICAN INDIAN EPISTEMOLOGY. AMERICAN INDIAN THOUGHT, 15-26. • NAKATA, MARTIN. 2007. THE CULTURAL INTERFACE. THE AUSTRALIAN JOURNAL OF INDIGENOUS EDUCATION, 36S, 7-14. • STEVENS, AMANDA. 2008. A DIFFERENT WAY OF KNOWING: TOOLS AND STRATEGIES FOR MANAGING INDIGENOUS KNOWLEDGE. INTERNATIONAL JOURNAL OF LIBRARIES AND INFORMATION SERVICES, 58 (1), 25-33. • WARSCHAUER, MARK. 2011. A LITERACY APPROACH TO THE DIGITAL DIVIDE. CADERNOS DE LETRAS, 28, 5-18.
  10. 10. BUILDING CULTURAL COMPETENCE TO MORE EFFECTIVELY SERVE MINORITY COMMUNITIES BY: CYNTHIA PALACIOS
  11. 11. • GUATEMALA IN CRISIS EVEN A DECADE AND A HALF AFTER PEACE ACCORDS WERE SIGNED, ENDING A 36 YEAR ARMED CONFLICT, GUATEMALA IS STILL VERY MUCH A COUNTRY IN CRISIS. CHRONIC MALNUTRITION, LIMITED ACCESS TO HEALTH CARE, WIDESPREAD POVERTY, RACISM AND STRUCTURAL VIOLENCE AGAINST THE INDIGENOUS MAYAN POPULATION ALL PRESENT SIGNIFICANT CHALLENGES TO OUR EDUCATIONAL PROJECT, WHICH AIMS TO DO NOTHING LESS THAN TRANSFORM THE TREMENDOUSLY DEFICIENT GUATEMALAN EDUCATIONAL SYSTEM. SOURCE: HTTP://WWW.ASTURIASACADEMY.ORG/
  12. 12. 3 POINTS ON HOW TO BUILD CULTURAL COMPETENCE 1. YOUR APPEARANCE 2.  SENSITIVITY TO TAKING PICTURES 3.  IMMERSING YOURSELF IN THE CULTURE
  13. 13. YOUR APPEARANCE Modesty: Taking into consideration the religious values and assuring your appearance is appropriate.
  14. 14. YOUR APPEARANCE ONE PERSON IN THE GROUP CAN UPSET HOW THE GROUP IS WELCOMED BY THE COMMUNITY THEY ARE VISITING IS THEY LOOK OR ACT SUSPICIOUS. THEREFORE THE ENTIRE GROUP MUST BE AWARE OF THE CULTURAL ISSUES PERTAINING TO THE COMMUNITY THEY ARE VISITING Color s assuring your appearance does not pose a treat
  15. 15. SENSITIVITY TO TAKING PICTURES -October 2013 Rights Action Blog? Baby Kidnapping in Guatemala for illegal adoptions, prostitution and pornography “Jaladores” – “people who snatch babies from mothers’ arms in the street and in hospitals or who trick mothers into giving up their children for adoption. These are just a few ways infants are stolen in Guatemala, where a recent spate of abductions of babies from hospitals has shone the spotlight once more on child trafficking in the Central American country”. “Guatemalan authorities and local rights groups say stolen children are being put up for illegal adoption – often sold into child pornography and prostitution where they are at the mercy of child trafficking rings run by organized criminal networks in what is a multi-billion dollar global business.” http://rightsaction.org/action-content/baby-kidnapping-guatemala-illegal-adoptions- prostitution-and-pornography Sense of distrust
  16. 16. -United States Department of State Bureau of Diplomatic Security stated in their Guatemala 2013 Crime and Safety Report “Guatemala has many different and firmly held local beliefs and customs. Particularly in small villages, residents are often wary and suspicious of outsiders. Guatemalan citizens have been lynched for suspicion of child abduction. ” Source: https://www.osac.gov/pages/ContentReportDetails.aspx?cid=13878 -February 2012 United Nations International Children's Emergency Fund (UNICEF) 2012 In Guatemala, a child's abduction and death inspires stronger child protection laws “Kids would often go missing in the community, but it was a hush-hush thing,” said Mr. López. “Nobody would say anything. Sometimes they would file a claim of a missing person, but the authorities did nothing.” This being the case “UNICEF and the Survivor’s Foundation, spearheaded a campaign to pass the Alba-Keneth Alert System, a national law in honor of Keneth and another child, Alba España, who had also been abducted and murdered. The law, modeled after the Amber Alert in the United States, mandates that authorities conduct a search immediately once a child is reported missing.” Source: http://www.unicef.org/infobycountry/guatemala_61693.html -September 2009 CNN Guatemalan army stole children for adoption, report says A government report concluded that “the Guatemalan army stole at least 333 children and sold them for adoption in other countries during the Central American nation's 36-year civil war”.
  17. 17. JUST ASK TO TAKE THE PICTURE
  18. 18. IMMERSING YOURSELF IN THE CULTURE universal similarities
  19. 19. IMMERSING YOURSELF IN THE CULTURE Transcending cultural differences of language through dance. We danced Punta & Marimba and the dance was significant because it is a cultural dance. Although traditional not all dance Marimba because it is associated with indigenous communities which in Guatemala tend not to be educated nor wealthy, nor have a high societal statues. Acceptance
  20. 20. THANK YOU Q&A
  21. 21. INCLUSIVE & INTERSECTING LIBRARY SPACES by Samantha Gardner
  22. 22. KNOW YOUR COMMUNITY • CHECK OUT THE STATS IN YOUR COMMUNITY • WHO ARE YOU SERVING? • WHERE DO THEY COME FROM? • HOW DO THEY USE YOUR LIBRARY? • WHAT DO THEY USE? • DON’T FORGET THAT SOME DEMOGRAPHICS SHY AWAY FROM ASKING QUESTIONS & MAKING REQUESTS • ALSO THAT SOME PEOPLE MIGHT SPEAK UP ABOUT JOB SEEKING, FOR EXAMPLE, BUT NOT ABOUT SEEKING TRANSGENDER RESOURCES OR OTHER TOPICS.
  23. 23. INTERSECTIONALITY • EACH PERSON IS A MEMBER OF MULTIPLE GROUPS • RACE • GENDER • SEXUALITY • ECONOMIC CLASS • ETHNICITY • AGE • DISABILITY • HOBBIES/ACTIVITIES • UNDERSTAND THAT NO ONE PATRON FITS INTO A SINGLE BOX
  24. 24. YOURSELF AS AN EXAMPLE • CONFUSED ABOUT INTERSECTIONALITY? USE YOURSELF AS AN EXAMPLE. • SAMI: • WHITE • EUROPEAN DESCENT • 20-SOMETHING • FEMALE • WORKING CLASS • LESBIAN • MEMBER OF FANDOMS
  25. 25. VIRTUAL & PHYSICAL SPACES • MAKE THE MOST OF THE LIBRARY BY PAYING ATTENTION TO BOTH THE PHYSICAL AND VIRTUAL SPACE • PHYSICAL SPACE CAN BE LIMITED • VIRTUAL SPACE CAN BE UNLIMITED • SHOWCASE RESOURCES FOR MANY DEMOGRAPHICS • BECAUSE YOUR PATRONS MIGHT NEED MULTIPLE CATEGORIES OF RESOURCES
  26. 26. PARTNERSHIPS & ALLIANCES • GO OUT INTO THE COMMUNITY • EXAMPLE: BE PRESENT AT CULTURAL EVENTS SUCH AS PRIDE PARADES • GET THE COMMUNITY INTO THE LIBRARY • MAKE THE LIBRARY AVAILABLE TO HOST EVENTS SUCH AS GAY BOOK CLUBS
  27. 27. REPRESENTATION • HOW TO SHOW REPRESENTATION: • COLLECTION DEVELOPMENT • PROGRAMMING • DISPLAYS • SOCIAL MEDIA • MULTIPLE LANGUAGE OPTIONS
  28. 28. BE EXPLICIT IN INFO AVAILABILITY • ACCESSIBILITY OF INFORMATION SHOULDN’T BE IMPLIED OR ASSUMED • USE BOTH PHYSICAL DISPLAYS AND ONLINE RESOURCES TO BE OF USE TO MANY GROUPS OF PATRONS • EXAMPLE: PATHFINDERS CAN BE MADE FOR SINGLE MOTHERS, GAY MEN, IMMIGRANTS, ETC. THESE CAN BE PRINTED OUT OR PUT ONLINE.
  29. 29. Q&A • EXAMPLE QUESTIONS: • HOW TO MAKE MY LIBRARY MORE INCLUSIVE? • HOW TO USE THE WEB TO FACILITATE INCLUSIVENESS? • HOW TO REACH DIFFERENT FACETS OF PATRON’S INTERSECTIONALITY?

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