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Pass on the spark: Sharing the story of your project

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A presentation given at Service Design in Government Conference in March 2020 with Harriet Kennedy, Katy Armstrong and Rahma Mohammed

Published in: Design
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Pass on the spark: Sharing the story of your project

  1. 1. Pass on the spark: Sharing the story of your project
  2. 2. Hello!
  3. 3. Introduction We will talk about: ● Why we need stories ● Bringing people along in Local Gov (Rahma) ● Telling people why they should hire you (Katy) ● Assessing cross government services (Hattie)
  4. 4. Introduction We will talk about: ● Why we need stories ● Bringing people along in Local Gov
  5. 5. Introduction We will talk about: ● Assessing cross government services ● Telling people why they should hire you
  6. 6. We need stories
  7. 7. Ever sat in a show and tell that’s fallen flat?
  8. 8. Had trouble selling the value of agile in your organisation?
  9. 9. Had trouble selling the value of agile in your organisation?
  10. 10. Had trouble selling the value of agile in your organisation?
  11. 11. 1. Too much detail 2. Chronological 3. Not enough detail!
  12. 12. 1. Too much detail 2. Chronological 3. Not enough detail! = Unclear decisions
  13. 13. 1. Too much detail 2. Chronological 3. Not enough detail! = Unclear decisions
  14. 14. 1. Too much detail 2. Chronological 3. Not enough detail! = Unclear decisions
  15. 15. We grow out of stories and storytelling
  16. 16. y should hire you
  17. 17. 1. Too much detail 2. Chronological 3. Not enough detail! = Unclear decisions
  18. 18. 1. Too much detail 2. Chronological 3. Not enough detail! = Unclear decisions
  19. 19. 1. Too much detail 2. Chronological 3. Not enough detail! = Unclear decisions
  20. 20. Bringing people along in Local Gov
  21. 21. What is Service Design???
  22. 22. I’ve presented a show and tell that has fallen flat
  23. 23. “As humans often want to know where things came from, how they were made, and who made them”
  24. 24. - Visual - Auditory - Physical/Kinesthetic
  25. 25. - Exhibition/Design wall - Demos - Role play
  26. 26. - Stories - Numbers - Narrative arc
  27. 27. - Experiment and iterate
  28. 28. Telling stories in cross-gov service assessments
  29. 29. What even is an assessment?
  30. 30. So why is storytelling important in an assessment space?
  31. 31. y should hire you
  32. 32. y should hire you Problem Talked to some users... Made a thing... Tested thing thing it didn’t work... Changed it a bit... Tried it again… it works! Hurray! Off to make another thing...
  33. 33. It isn’t always happily ever after...
  34. 34. But you do get another chance...
  35. 35. Telling people why they should hire you
  36. 36. Enough about projects. Let’s talk about interviews.
  37. 37. Interviews in the Civil Service are very structured. They can hard for outsiders.
  38. 38. “The best predictor of future performance is past performance.” Anna Shipman www.annashipman.co.uk
  39. 39. “Tell us about a time you identified a problem with one of your products and worked with a team to implement a solution…”
  40. 40. You’re being asked to tell a story: “Tell us about a time”
  41. 41. You’re being asked to tell a story: “Tell us about a time” “Once upon a time”
  42. 42. S - Situation T - Task A - Action R - Result
  43. 43. y should hire you S T A R
  44. 44. Storytelling helps you: 1. talk about the interesting part 2. focus on yourself as the hero 3. accept that things went wrong
  45. 45. Often your best examples of past awesome behaviour are where things went wrong...
  46. 46. Sometimes they were even your fault. That’s OK.
  47. 47. Other good advice: 1. Answer the question that was asked. 2. “Focus on the how, not just the what.”
  48. 48. What: “I got the team to buy into the roadmap ...”
  49. 49. How: “... by running a workshop to pool their ideas, regularly updating them on progress, keeping it on the wall …” etc
  50. 50. 3. Tell your story well.
  51. 51. 3. Tell your story well.
  52. 52. We need stories - wrap up
  53. 53. We grow out of stories and storytelling
  54. 54. We

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