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  1. 1. Samuel Liberatore (407) 800-1376 Samuel Liberatore (407) 800-1376 (321) 458-5778 Summary Over six years in customer focused sales roles. My career includes detailed experience in sales positions with cross-selling requirements. Working at large financial institutions, I have developed effective telephone and interpersonal communications skills. My skill-set as enabled me to meet and exceed key performance indicators and become a top performer in customer relationship management. I excel at coaching associate in contact center and retail environments. . Skills Business Software: Excel, Word, Access, and Outlook, Lotus notes Customer Relationship Management Software: Oracle, SAP., Zoho, HOGAN/ACAPS, ARGO CRM Technical Skills: software troubleshooting, Database management, System configuration General Accounting: Accounts Receivable/Accounts Payable Telephone Sales: Inbound/Outbound calling Experience SunTrust Business Client Service Specialist, Orlando, Florida • Processed research requests and documented ticket information • Provided client assistance with mobile and web bank applications • Resolved operation errors and client disputes • Escalated urgent problems to appropriate internal resources • Managed client expectations to ensure customer relationship • Documented and monitored client requests • Verified client administrator status • Managed fee refund process for bank bill-pay errors • Assisted clients with configuration of third party financial software US Bank Personal Banker II, Hillsboro, Oregon • Effectively responded to escalated customer resolution issues • Prioritized and organized tasks promptly
  2. 2. Samuel Liberatore (407) 800-1376 • Adhered to bank operational procedures and regulations • Increased revenue by partnering with other business lines • Expanded customer relationships, and created book of business • Processed loan documents while adhering to financial regulations • Received awards for high ratings on key driver scores • Cross-sold products and services using features and benefits US Bank Inbound Tele-Sales Banker 2 , Portland, OR • Verified clients identity on telephone • Adhered to workflow schedule • Followed bank operational procedures and regulations • Increased customer satisfaction, explained bank policies • Input consumer credit applications • Acknowledge customer concerns, and met average handle time • Cross-sold products and services using features and benefits Education University of Central Florida 2011 BS, Social Sciences References Gladly submitted Upon Request