Leadership and change


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Leadership & Change: Creating a Leadership Team that is Comfortable with Change

Presented at Iowa HIMSS

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Leadership and change

  1. 1. Leadership & Change<br />Sally Akers<br />Creating a Leadership Team that is Comfortable with Change<br />
  2. 2. Challenges and Opportunities: IT plays major role<br /><ul><li>Society’s Expectations:</li></ul>Effectiveness<br /><ul><li> Changing industry incentives</li></ul>Cost<br />Efficiency<br />Quality<br />Effectiveness<br />Incentives Tomorrow:<br /><ul><li>Coordinated
  3. 3. Predictable
  4. 4. Outcome base</li></ul>Incentives Today:<br /><ul><li>Disparate
  5. 5. Inconsistent
  6. 6. Fee for service
  7. 7. Societal shift: information democracy vs. professionally dominated theocracy </li></ul>Empowering patients and evidence-based medicine<br />Intellectual capital of medicine<br />
  8. 8. Business Trends and Implications<br />
  9. 9. Apollo 13: A Team Coping with Change<br />
  10. 10. Observations about the team<br />Varying Reactions <br /><ul><li>Emotional
  11. 11. Cognitive
  12. 12. IntentionalThe Resistor</li></li></ul><li>Changing Goals & Demands: A Timeless Challenge for Organizations<br />THEN<br />Change is either accepted or resisted <br />NOW<br />Multi-dimensional responses to change <br />Emotional <br />Cognitive <br />Intentional <br />
  13. 13. AMBIVALANCE<br />
  14. 14. Ambivalence is:<br />Needed to stimulate “unlearning”<br />A necessary precursor for change<br />A basis for motivating new action<br />Dealing with team member ambivalence:<br />Foster ambivalence early, foster support later<br />
  15. 15. A one dimensional approach will not work.<br />The Institute for Corporate Productivity (i4cp)<br />
  16. 16. Nine Ways to Strengthen your Leadership Team<br />You can fool all the people some of the time and some of the people all of the time, but you can’t fool all of the people all of the time.<br />—Abraham Lincoln<br />September 8, 1858<br />Clinton, Illinois<br />
  17. 17. Recommendation #1: <br />It’s the people...<br />The knowledge is in the field<br />Leadership without disciples makes change impossible<br />Believe in people and they will believe in you...<br />Allow people around you, particularly those who work for you, to soar <br />Support your people in what they want to do, because that is what they will do best<br />“Never doubt the capacity of the people you lead to accomplish whatever you dream for them.”—Ben ZanderConductor, The Boston Philharmonic<br />
  18. 18. Aligned Leadership<br />High Levels of Commitment<br />Cultural Understanding and Appreciation<br />Change Emphasizing Performance Incentives <br />Two Way Communication<br />Change Reinforcing Organizational Structure <br />New Skills, Capabilities, and Knowledge<br />Recommendation #2: Embrace the power of culture...<br />Culture eats strategy<br />for lunch…<br />everyday.<br />- Anonymous<br />
  19. 19. Recommendation #3: Stay true to yourself...<br />Vision…<br />Day dreaming with skills and direction<br />Voice…<br />Not just works, but meaning<br />Virtue…<br />Trust yourself and know your weaknesses<br />Vision is the art of seeing things invisible.<br />- Jonathon Swift, 1711<br />
  20. 20. Recommendation #4: Have a point of view about things...<br />Have a set of beliefs about how the "world" should work <br />Bring a fervor to those beliefs - and feel comfortable pursuing them in an open, transparent way<br />Emancipate people from the paternalistic controls - Father Knows Best - mode <br />Understand yourself - be authentic<br />To me, searching for perfection isn’t anywhere near as interesting as trying to find your own voice.<br />- Charlie Trotter,<br /> Chef<br />
  21. 21. Take risks…but, understand the risks<br />Accept your imperfections but, develop yourself<br />Sometimes you need to falter to enable yourself to accept and embrace new opportunities<br />Base yourself in the Present…but, learn from the Past and always plan for the Future<br />A good traveler has not fixed plans and is not intent upon arriving.A good artist lets his intuition lead him whereverit wants. <br />—Lao-Tzu<br />Recommendation #5: Lean into your fears...<br />
  22. 22. Recommendation #6: Listen and learn...<br />Listening…the critical skill<br />Always be a learner, always be a teacher<br />Set standards in the way you do your work<br />Bring unassailable principles and discipline to your work<br />Never tolerate mediocrity<br />Your reputation (always) precedes you…<br />We don’t receive wisdom. We must discover it for ourselves after a journey no one can take for us or spare us, for it is a point of view about things.—ProustRemembrance of Things Past<br />
  23. 23. Recommendation #7: Resources are everywhere....<br />Be ecological—there are plenty of resources around you where ever you happen to be that will help you accomplish almost anything<br />Draw on your environment, learn how to align resources<br />The virtual world does not tolerate command and control models. Rather, focus on cultivate and coordinate...<br />Create the virtual water cooler<br />Consciously consider your virtual persona<br />“We are forming cells within a global brain, a place where the whim of a human being and the reasoning of a machine coexist.”<br />—Tim Berners-Lees<br />Director<br />World Wide Web Consortium<br />
  24. 24. Recommendation #8:Embrace—but measure—change...<br />Change—and change frequently. The more success you have in making change work, the more comfortable you are taking it on<br />You can morph your career many times by embracing change<br />Shore up your change management toolbox with the right skills. It involves a lot more science and process than many think. Things don't change by accident or by random good looks and charm. <br />One must, from time to time, pursue things that are beyond one’s capacity.<br />—Renoir<br />
  25. 25. Recommendation #9:Reach out to your network...<br />The effective network utilizes:<br /><ul><li>Professional colleagues
  26. 26. The virtual connections
  27. 27. Earlier jobs
  28. 28. Neighbors, friends and colleagues
  29. 29. Remember, your reputation will always precede you...</li></ul>If you are planning for one year, plant rice. <br />If you are planning for ten years, plant trees. <br />If you are planning for one hundred years, plant people.<br />—Indian Proverb<br />
  30. 30. Please visit our Healthcare & Life Sciences Speakers Bureauwww.dell.com/speakers-bureau<br />