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Partner Session with Bluewolf and TAG Heuer: The State of Salesforce 2020 – Salesforce Basecamp Lausanne, 17.12.19

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With insights from over 2,500 Salesforce customers worldwide, 8th-annual Bluewolf's State of Salesforce report covers best practices across Salesforce's diverse product suite for 2020. Learn about emerging technologies, key investment needs, and how to maximize the value from your Salesforce investment. What does it mean for Swiss Customers, Get the point of view from Pascal Guilbert, Chief Information Officer at TAG Heuer and challenge your own strategy towards best companies. Join us to get a free copy of the report.

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Partner Session with Bluewolf and TAG Heuer: The State of Salesforce 2020 – Salesforce Basecamp Lausanne, 17.12.19

  1. 1. DREAMFORCE NOVEMBER 2019 The State of Salesforce 2020 How The Best Companies Use Salesforce Josselain Prost – Director Bluewolf Pascal Guilbert – CIO Tag Heuer BASECAMP LAUSANNE DECEMBER 2019
  2. 2. Hello Lausanne !
  3. 3. Thank you ! Josselain Prost Director Pascal Guilbert CIO
  4. 4. 190,000 data points 1 global report
  5. 5. Good Cheese Comes From Happy Cows
  6. 6. AI Efforts Are Scaling Sellers are 8X more likely to spend most of their time in front of a computer than on a mobile device. 83% of businesses piloting AI will implement in the next 18 months. 83% of businesses piloting AI will implement in the next 18 months.
  7. 7. Sellers Want More Mobile 73% of sellers are in front of a desktop computer, 8% are on a mobile device
  8. 8. Contextual Commerce comes to Salesforce empowered by AI Smarter Customer Experiences Foundational Commerce Smarter Supply Chain Smarter Retailing • Basic Analytics • Mobile Responsive • Integrated Order Mgt • Xchannel – Mobile First • Personalized product recommendations & promo • Real Time inventory visibility • AI Driven demand forecast and supply chain planning • End2End supply chain visibility • Integrated merchandising and marketing across channels • Right Product, right Price, right time, right Channel • On-site customer struggle detection and proactive resolution • Personalized experiences (mobile apps, VR, AR, IoT)
  9. 9. bluewolf.com/sosf Challenge yourself !
  10. 10. You have questions ?

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