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Tapping Into The Power of Community

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Section two of the Community Keynote at Dreamforce 2012.

Published in: Technology, Education

Tapping Into The Power of Community

  1. 1. TAPPING INTOTHE POWER OFCOMMUNITYNathan FreitasCommand Center @natespeak
  2. 2. Where We Were a Year Ago
  3. 3. @mariaignatova @kendallSF
  4. 4. @natespeak @jaredmpaul @aeschenburg
  5. 5. Conversation Volume # !80,000 ? @Brand MentionsEach Month 1,200 26,000 Actively Engaged Read by the Community Team
  6. 6. What Types of Posts Do We See? wins argh news ideas sales help
  7. 7. Tweetshelp Salesforce @salesforce 2m @thogge your best bet is to post it to our answers forum: http://answers.salesforce.com or you can use #askforce to reach our twitter community. Tyler Hogge @thogge 16m @salesforce can I build a dash that shows trends? EG number of calls made each week for the last 10 weeks?
  8. 8. help
  9. 9. help
  10. 10. help Why Use Answers? • 2+ Answers Per Question • Upload Images • More Powerful Search • Clarify Questions • More than 140 Characters • Mark Best Answer
  11. 11. Tweetshelp Tyler Hogge @thogge 3m @christophera owe you. Much appreciated. Christopher Eikanger @christopherea 29m @thogge do a matrix summary report with create date (summarized by week/month) and rep name on the second column. Christopher Eikanger @christopherea 30m @thogge Yes, if calls are logged as tasks, you can create a summarized report by created date and display a trend line on db #askforce Salesforce @salesforce 1h @thogge your best bet is to post tour our answers forum: http://answers.salesforce.com or you can use #askforce to reach our twitter community. Tyler Hogge @thogge 1h @salesforce can I build a dash that shows trends? EG number of calls made each week for the last 10 weeks?
  12. 12. Tweetshelp Salesforce @salesforce @SalesforceHulk sorry to hear that you’re running into 1m trouble. Log a case at http://help.salesforce.com and we’ll give you a call to figure it out. SALESFORCE HULK @SALESFORCEHULK 18m argh HULK IS SAD. HULK CANNOT SEE CAMPAIGNS TAB. IF NO HELP HULK SMASH!
  13. 13. help argh
  14. 14. help argh
  15. 15. Successwins Collaboration Hero Salesforce Ninja Breakthrough Knowledge Innovation Trust
  16. 16. Tweetsideas Salesforce @salesforce 1m @EgoTurns Thanks for the feedback, make sure to vote up the idea on the IdeaExchange! bit.ly/qpFUER Mel @EgoTurns 58m I really love Salesforce, but I’d love it more if I could mass edit my email templates.
  17. 17. ideas
  18. 18. ideasIdeas
  19. 19. ideas
  20. 20. Closed Loop Process for Innovation 28,980 Ideas 1,698 Comments / Monthideas 9,447 Votes / Month 1,016 Delivered Ideas
  21. 21. ideas
  22. 22. NLWidder @NLWidder 15m Now I’m @salesforce @salescloud and @servicecloud Tweetscertified! @salesforcecert #goodnewswins Brent Downey @brentdowney 24m I am determined to become a @salesforce #MVP! Becka D @sfdc_nerd 39m @salesforce Thanks! The best part? We can count our relationship in DFs. We started dating a month before I went to my first @Dreamforce Eitan Saban @EitanSaban 46m again and again - really amazed with SFDC’s platform scalability Erik Eklund @ErikEklundMKE 58m Upgrading to @salesforce Unlimited Edition. Suuuuuuuuper stoked right now! Beaky Webster @BeckyMaeW 1h Just #overheard from @salesforceQueen: “Sometimes salesforce makes me too excited to sleep.” #DF12Ready
  23. 23. Tweetswins Gary Polmater @DarthGary 2s Boom! http://youtu.be/GT4QM86txC4 #ChatterMeMaybe Krish @krishnan 1m You know what will be really cool? @benioff having an empty chair at #df12 opening and talking to Larry. Jeff Grosse @CRMFYI 4m @TooSaaSy drank half my Guinness last night at #Tour2DF. I would have bought you your own pic.twitter.com/ xjvvAH1U NLWidder @NLWidder 15m Now I’m @salesforce @salescloud and @servicecloud certified! @salesforcecert #goodnews Brent Downey @brentdowney 24m I am determined to become a @salesforce #MVP! Becka D @sfdc_nerd 39m
  24. 24. Dreamforce Command Center
  25. 25. TAPPING INTOTHE POWER OFCOMMUNITYNathan FreitasCommand Center @natespeak

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