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Social Enterprise - How small and medium enterprises use Google Apps and Salesforce to compete at a higher level

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Social Enterprise - How small and medium enterprises use Google Apps and Salesforce to compete at a higher level

  1. 1. Social EnterpriseHow Small and Medium Enterprises useGoogle Apps and Salesforce to Compete at aHigher LevelTodd Enders Director, Product Marketing Sales Cloud
  2. 2. Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation maycontain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertaintiesmaterialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differmaterially from the results expressed or implied by the forward-looking statements we make. All statementsother than statements of historical fact could be deemed forward-looking, including any projections ofsubscriber growth, earnings, revenues, or other financial items and any statements regarding strategies orplans of management for future operations, statements of belief, any statements concerning new, planned, orupgraded services or technology developments and customer contracts or use of our services.The risks and uncertainties referred to above include – but are not limited to – risks associated with developingand delivering new functionality for our service, our new business model, our past operating losses, possiblefluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach ofour security measures, risks associated with possible mergers and acquisitions, the immature market in whichwe operate, our relatively limited operating history, our ability to expand, retain, and motivate our employeesand manage our growth, new releases of our service and successful customer deployment, our limited historyreselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Furtherinformation on potential factors that could affect the financial results of salesforce.com, inc. is included in ourannual report on Form 10-K for the most recent fiscal year ended January 31, 2012. This document and othersare available on the SEC Filings section of the Investor Information section of our Web site.Any unreleased services or features referenced in this or other press releases or public statements are notcurrently available and may not be delivered on time or at all. Customers who purchase our services shouldmake the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumesno obligation and does not intend to update these forward-looking statements.
  3. 3. Bill WirtCIOAli BallCIOSateja ParulekarProduct Marketing ManagerRoger DeAthEnterprise Sales
  4. 4. Delight Your Customers & Employees in a Whole New Way Employee Customer Social Network Social Network Social Collaborate Profile Market Work Service Extend Sell
  5. 5. Growing a Business: Whatever It Takes Marketing & Professional Services, CRM Sales, Marketing, eCommerce, Ops •  Rapid, iterative market development •  Monthly propagation of business models •  Aggressive inspection of real-time feedback
  6. 6. Bill WirtChief Information OfficerGerhard NewmanSalesforce Manager and Architect
  7. 7. www.spotzer.comFull-Service Digital AgencyWe build and maintain rich online presence that helps 54,000 small and localadvertisers look great, get found and convert leads into actions. Web Video Mobile Social
  8. 8. Which freelancer is qualified, available and is closest to the job? Complicating factors: •  Unknown geographies •  Language specific requirements •  How to deal with multiple jobs intraday •  Last minute changes in planning from customers •  Payment accuracy of transportation and general freelance fees
  9. 9. SolutionSeamless integrate Google Maps with our ordermanagement platform built on our Salesforce Platform §  DEMO
  10. 10. Roger De’AthEnterprise Sales
  11. 11. Google Apps for BusinessDiscover a better way of working
  12. 12. Over 4 million businesses use Google Apps Our productivity has increased by about 50 % since we switched to Google Apps. MD, Kingston TrampoliningGoogle Apps provides the perfectenvironment, & our employees canaccess it using their mobiledevices. Manager, Organic Farmers & Growers
  13. 13. Google Apps empowers business Any-Team Any-Place Any-Time Any-Device
  14. 14. Google Apps innovationFocus on the user Build for the future Think cloud Launch and iterate
  15. 15. Sateja ParulekarProduct Marketing Manager
  16. 16. If you make customersunhappy in the physicalworld, they might each tell6 friends.6 friends.If you make customersunhappy on the Internet,they can each tell6,000 friends.6000 friends.
  17. 17. The Social Help Desk for Small BusinessSocial.Mobile.Simple.
  18. 18. Thousands of Fast-Growing Business Use Desk.com
  19. 19. Hailocab Delivers Customer Service Through Social & Mobile 30 employees based in London 7 support agents Growing user base from London to Dublin
  20. 20. Demonstration
  21. 21. Ali BallChief Information Officer
  22. 22. Demonstration
  23. 23. Technology supporting business growth•  80% Improved business metrics•  20% Increase in Sales Value*•  Huge improvements in efficiency•  Scalable•  Secure•  Easy to deploy * For some Franchisees
  24. 24. Questions &Answers
  25. 25. Don’t Forget to Submit Your Survey! Please stop by the registrationkiosks to complete your session surveys - Each survey returned enters you to win a £250 Apple gift card. Thank you!

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