Service Cloud: Using Knowledge-Centered Support (KCS) with Salesforce Knowledge
Customers want answers to their problems, on the phone, online, and in social media. Knowledge-Centered Support methodology is critical for delivering on this promise. Join us to learn how this methodology lets you harness information that lives within your organization, your customer, and partner community. See how our customers use KCS with the Service Cloud to dramatically increase customer satisfaction and agent productivity, all while reducing support costs.