Having a company-wide customer experience strategy is a proven driver of business performance. Yet 47% of Australian organisations don’t have such a strategy in place - and suffer from diminishing agent productivity; delivering poor customer experiences and inconsistent service across channels.
Join our webinar on Thursday, 17th October for a demonstration of the Salesforce Service Cloud and to hear how Open Universities Australia are transforming the service experience for students.
Featuring Nick Rentos, Director, Architecture and IT Strategy of Open Universities Australia, find out how Open Universities Australia are using Salesforce and the Service Cloud to succeed:
+37% customer satisfaction
+34% customer retention
+40% agent productivity
+37% faster case resolution
Register now for the webinar to find out how your business can improve multi-channel service, agent productivity and business insights.