Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime. Customer Company Roadshow Keynote Preso


Published on

Welcome to the internet of customers
Learn about how you will be able to connect with your customers in this new connected world in a whole new way with

Published in: Technology, Business
  • What a great slide! We're looking at message broker solutions right now ... you a top candidate!
    Are you sure you want to  Yes  No
    Your message goes here Customer Company Roadshow Keynote Preso

  1. 1. Grow Your Small and Medium Business Faster Tom Karemacher RVP, Commercial Sales @TKaremacher
  2. 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of, inc. is included in our annual report on Form 10-K for the most recent fiscal quarter. This document and others are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available., inc. assumes no obligation and does not intend to update these forward-looking statements. Important Additional Information The information in this presentation is neither an offer to purchase nor a solicitation of an offer to sell any securities – when the tender offer is launched ExactTarget, Inc. stockholders should read the tender offer statement because it contains important information. Investors can get the tender offer statement and other filed documents for free at The tender offer statement, including a letter of transmittal and other documents, will also be made available for free by the information agent for the tender offer.
  3. 3. #1 in Cloud Computing and CRM #1 Salesforce: World’s #1 CRM #1 Innovation 2011, 2012, 2013 #1 #1 Sales, Service, Cloud Computing Marketing Product Market Share
  4. 4. % 1 Time Equity Product 530,000+ $53M+ 20,000 Grants Non-profit organizations Hours Service
  5. 5. 36%+ Growth Driven by Customer Success FY14Q3 Revenue $1.08 BILLION Q12008 Q1 2011 Q3 2013
  6. 6. SMBs Succeed with +30% +35% Sales Productivity +36% Customer Satisfaction +39% Decrease IT Costs Source: Customer Relationship Survey conducted March 2013, by an independent third-party, Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary. Revenue Growth
  7. 7. CURVE SECURITIES Q&A Curve Securities Achieves Stratospheric Growth with Salesforce Up to 60% productivity gains, with funds on deposit more than doubling in the first year Sales Cloud opens up access to key client information to improve visibility and service Response times when banks release rates and deals have been slashed
  8. 8. Andrew Murray Managing Director
  9. 9. We Are Experiencing a Customer Revolution Mainframe Computing 1960s Mini Computing 1970s Client Cloud Server Computing Computing 1980s 1990s Social Networking 2000s Mobile Computing 2010s
  10. 10. A Whole New Way to Engage Customers 4.5B 5B Smartphones by 2017 Aggregated users Mobile 50B Connected products Social 58% Cloud Faster deployment Connected
  11. 11. post product tweet Behind every thing is a customer. app device website shopping cart
  12. 12. Connect with your customers in a whole new way
  13. 13. Outdated Technology Holding SMBs Back Employees Not Connected Manual Processes Silos of Data Wasted Resources
  14. 14. Unfortunately, Most Companies Don’t Know Their Customers of companies lack an in-depth understanding of their customers IBM Study of 1,700 CMOs “From Stretched to Strengthened”
  15. 15. Companies are Unprepared to Build Next Generation of Apps of companies feel unprepared for the social & mobile world IBM Study of 1,700 CMOs “From Stretched to Strengthened”
  16. 16. Percent of Respondents Difficult to Build Customer Apps 60% Mobile apps are critical < 40% Mobile apps deployed 20% 1/2 have deployed apps Complexity of form factors Limited number of developers Multiple operating systems Multiple platforms
  17. 17. Your Customers Want You to be Everywhere
  18. 18. How do you connect with your customers in a whole new way?
  19. 19. A new customer platform for the internet of customers.
  20. 20. Salesforce1 Platform: A New Customer Platform for the Future Quickly deploy apps to connect your employees Drive efficiency by automating business processes Easily connect your front and back office Extend with 2000+ Apps from the AppExchange
  21. 21. A New Customer Platform for Everyone Developers Build Next Generation Apps Geetha Vallabhaneni Luminix ISVs Users Admins Your Customers Publish Next Generation Apps Experience Salesforce1 on Any Device Manage Salesforce from Anywhere Connect with Customers in a Whole New Way Peter Gassner Veeva Mariam Naficy Minted Neil Kamireddy Trunk Club Every Customer
  22. 22. A new customer platform for the internet of customers.
  23. 23. Thank You to Our Partners Copyright 2013 Duarte Inc. Confidential. 23
  24. 24. thank you