Salesforce Success Community: Answers Best Practices

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The answers forum on the community is the one-stop shop to get all your burning Salesforce questions answered. There are experts on hand to help you answer almost any question from basic to complex, so ask away! If you have some knowledge to share, why not jump in and help solve some problems too.

Salesforce Success Community: Answers Best Practices

  1. 1. Salesforce Success Community: Answers Best Practce The answers forum on the community is the one-stop shop to get all your burning Salesforce questons answered. There are experts on hand to help you answer almost any queston from basic to complex, so ask away! If you have some knowledge to share, jump in and help solve some problems too. TIPS FOR USING THE ANSWERS FORUM Search frst. With more than one million community members and growing, someone is bound to have asked a queston similar to yours, so please search frst before postng your queston. Simply type into the “What would you like to know?” feld the area you need help with (see below example) and click the magnifying glass to fnd similar questons. Select on a queston to view the details or just post your queston if nothing matches your inquiry. Post a queston. Here are a few tps to help ensure your queston is answered quickly and efciently by our community:  Details, details, details. Focus on questons about a problem you’re facing. Include details about what you have tried and exactly what you are trying to do. Always include an introducton such as “I am a sales rep new to Salesforce”, the editon you are on (Professional, Enterprise, etc.), supportng screen shots, error messages if relevant, and your level of expertse.  Be specifc. If you ask a vague queston, you’ll get a vague answer – or no answer! But if you provide valuable details and context, the community can provide a very useful answer. For example, when troubleshootng an issue with a feld in your org, reference it using the API feld name, data type and/or objects wherever possible.  Have an open mind. The answer to your queston may not always be the one you wanted, but that doesn’t mean it’s wrong. A conclusive answer isn’t always possible. When in doubt, ask people to explain how they learned something. Even if the community doesn’t agree with you, or tell you exactly what you wanted to hear, remember…they’re just trying to help! :-) 1
  2. 2.  Buton-click only. While our community has answers to just about all questons that can be solved with butons and clicks, code-based questons are not their forte. If you have questons regarding Apex, Visualforce or coding, you will get an answer much quicker if you post them to the Salesforce Developer Discussion Forums. Filter and categorize. If you have a queston in a partcular area, you can browse questons by categories. There are a set number of categories/topics and when a member creates a queston they are prompted to select a category/topic for that queston. Picking the right category/topic helps keep the data in the community clean and discoverable. You can also flter by Recent questons and Popular questons posted to the community. Popular is determined by using the thumbs up arrow in either the queston or the answer and helps demonstrate which answers are good solutons. Share the love. When a community member answers your queston, please make sure you do two things, 1) thank them, as they’re giving their tme to help you be more successful and 2) mark their answer as “Best Answer”. By doing both of these actons, you will encourage the community to contnue helping as well as bubble up the best content for other members. Pay it forward. If you have some Salesforce expertse that you think would beneft the community, jump in and try answering a few questons. Share a helpful resource, a link to a relevant blog post, a unique formula you wrote, or a solid work around. If the community has benefted you, try giving back. THE FINE PRINT Please review our Salesforce Customer Community Terms of Use. 2 2

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