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Salesforce drive customer engagement with salesforce communities


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Salesforce drive customer engagement with salesforce communities

  1. 1. Drive Customer Engagement with Salesforce Communities Pak Fong Director, Salesforce Services, GCR
  2. 2. Safe harbor statement under the Private Securities Litigation ReformAct of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of, inc. could differ materially from the results expressed or implied by the forward-looking statements we make.All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available., inc. assumes no obligation and does not intend to update these forward-looking statements. Safe Harbor
  3. 3. LAN / WAN Client Server LAN / WAN Client Server Today’s World is Growing Infinitely Connected customer transactions connected thingsBillionsThousands Millions Trillions SNA Terminal Mainframe LTE Mobile Cloud
  4. 4. But Most Companies Are Disconnected From Customers ​ Your Customers ​ Your Company Your Partners Service Agents Salespeople Marketers
  5. 5. Become a Customer Company ​ Connect with your customers in a whole new way
  6. 6. Community Cloud ​ The connective tissue of the Customer Success Platform
  7. 7. Community Membership is Exploding 1.2B+ users 1B+ users 550M+ users 150M+ users 70M+ users ‘04 ‘13
  8. 8. We Engage with Communities in Every Aspect of Our Lives pledged to projects $1.3B 200k calls to businesses per day 78m bike rides shared 10m matches per day 85% of B2B marketers use 94% of recruiters use to vet candidates
  9. 9. Businesses Also Must Engage a Broad Ecosystem Employees Partners Customers Data Apps Vendors Resellers Suppliers Processes AgenciesWorkflow
  10. 10. But Today’s Technology Falls Short Branded and open BUT… Not personalised or interactive Connected to business data BUT… Not mobile or personalised Websites Interactive discussion BUT… Not connected to business processes SocialCommunities Portals
  11. 11. Introducing Community Cloud ​ Reimagine customer, partner and employee engagement Personalised Relevant content recommended to each user. Connected Drive action right from the community. Mobile Rich, branded experience from any mobile device.
  12. 12. Community Cloud Personalised Rich Topics and Profiles Reputation Endorsements Connected SEO Unauthenticated Access Connect API Mobile Native in Salesforce1 Responsive Design Accessible via any Browser Fast Templates Community Designer Custom Branding
  13. 13. Community of Anything Community Cloud Addresses B2B and B2C Needs Transform WorkplaceConnect Customers Accelerate Sales
  14. 14. Thank you