1.
nemies to productivity often take the form
min villains. Be on the look out for These
and the threat they pose to your company.
TRAINing
FAX
Salesforce admins Are used to saving the day at
Their company. They are constantly vigilant and
Protect their coworkers from the specters of
Inefficiency and disorganization.
Be a
Salesforce Admin Superhero
Vanquish these 7 Admin Villains

2.
Salesforce admins Are used to saving the day at
their company. they vigilantly watch for the specters
of inefficiency and disorganization that are
a daily threat to their coworkers.

3.
these enemies to productivity often take the form
of 7 admin villains. Be on the look out for These
Villains and the threat they pose to your company.
TRAINing
FAX

4.
FAX
The Faxer
#1
The Faxer is notorious for only using outdated technology. This
villian sends you letters THROUGH WESTERN UNION AND EXPECTS YOU
TO PRINT AND FAX A COPY OF HIS OPPORTUNITIES EVERY WEEK.

5.
FAX
How to
Defeat
Them:
SHOW the faxer the convenience and advantage of utilizing the
full features of A CRM. THESE INCLUDE A COMPLETE APPEXCHANGE OF
TOOLS, PLUS A MOBILE APP YOU CAN USE TO TAKE YOUR BUSINESS
WITH YOU EVERYWHERE.

6.
TRAINing
The AntiTrainer never attends your Salesforce Trainings.
They Believe they already know EVERY PROCESS, EVERY
FEATURE - EVEN WHEN THERE ARE UPDATES.
The
AntiTrainer
#2

7.
TRAINing
How to
Defeat
Them:
Make training fun and engaging. Record trainings so they are
available online anytime. Attending salesforce admin trainings is
also a great way to get new ideas and strategies.

8.
The Prioritizer
#3
Known for sending Admins projects with little or no notice and
expecting the Admin to complete the request immediately. The
Prioritizer often skips governance meetings and ignores policies.

9.
How to
Defeat
Them:
The App Development Governance app (free Force.com
Labs app on AppExchange) is the solution for this. Use Force.com's
power to keep track of the iNCOMING REQUESTS. DASHBOARDS CAN BE USED
TO BRING VISIBILITY TO THE PRIORITIZATION AND TO ENFORCE SOME PROCESS.

10.
The SpreadCheater puts all your data in offline files – each file
completely out of date. They Often reference these files for high
visibility reports to upper management and blame Salesforce
when the report is wrong.
the
SpreadCheater
#4

11.
How to
Defeat
Them:
Build an object in Force.com for them to input their data. They’ll
be blown away by how easy the process can be and thankful to
HAVE IT TAILORED TO THEIR NEEDS.

12.
DATA DATA
DATA
Duplication
Ray
The Insidious Duper never searches for existing data in Salesforce
before creating their own. It’s typical that many of these
duplicates have incorrect, outdated data, or data that’s just
similar enough to make it near impossible to automatically detect.
The Insidious
Duper
#5

13.
DATA DATA
DATA
Duplication
Ray
How to
Defeat
Them:
Take control of the duper by enforcing rules with a Visual
Workflow or overriding the ‘NEW’ BUTTON. TRAIN THEM ON
HOW TO SEARCH FOR EXISTING DATA.

14.
the Storage
Swine
#6
The Storage Swine is notorious for using large amounts of the
available Salesforce storage. THIS INCLUDES FILES AND DATA THAT
ARE improperly formatted or of no historical importance.

15.
How to
Defeat
Them:
Give the storage swine their own place to keep
all of their DOCUMENTS BY DOING A SIMPLE
integration with google docs.

16.
The Metadata Meddler has a loud voice. It’s not uncommon for
them to show up disguised as management or executives at a
Hero’s organization. The meddler demands that you build their
feature and then never uses it.
Mischievous
Metadata
Meddler
#7

17.
How to
Defeat
Them:
To counter the metadata meddler, Create a custom object to
track dev requests and have an approval process which
requires exec sponsorship.

18.
With the right preparation, you can easily vanquish these common
admin villains and allow your coworkers to perform at maximum
performance every day.

19.
A Job well done!

20.
The Salesforce Success Community is a collection of over 1 million
Salesforce users and administrators. Community members can ask
questions, collaborate with other members, and contribute and
vote for ideas to improve the product.
Join the Community:
SUCCESS
COMMUNITY
success.salesforce.com