Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Increase Productivity & Revenue with a 360-Degree View of the Customer

5,799 views

Published on

Today’s customer expects personalised, unified conversation across sales, service, and every other interaction with an organisation. Businesses with their Sales & Service teams on a single platform are able to achieve a complete, 360 degree view of the customer for more personalised service, drive revenue through cross-upsell, and lower costs by consolidating systems. Join this session to learn more about the advantages of Sales Cloud & Service Cloud together and hear from an amazing customer who’s already reaping the benefits.

Published in: Technology
  • Be the first to comment

Increase Productivity & Revenue with a 360-Degree View of the Customer

  1. 1. Increase Productivity & Revenue with a 360° View of the Customer Simon Tate Area Vice President Commercial Business Unit – Asia state@salesforce.com @simontate
  2. 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal quarter. This document and others are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  3. 3. Salespeople Can’t Get the Insight They Need Not accessible on my phone Not easy to find answers Not connected to my business ?
  4. 4. Sales Cloud1 Reinvented to Grow Sales Faster Faster Smarter Unstoppable S1 Mobile Sales MS Office Sales Analytics Territory Management Data Sales Reach Sales Path Work.com
  5. 5. Be Productive from anywhere Understand your business like never before Engage your prospects, customers, and employees
  6. 6. Sales Cloud Productivity Apps Sell Faster from Anywhere Today News Notes Events Tasks Available on:
  7. 7. Introducing Service Cloud1 Deliver the future of customer service. Today. Personalised service Smarter support Start faster Console Analytics S1 Mobile Desk1 Service SOS for Apps Communities
  8. 8. Customers Experiencing Phenomenal Results +42% faster case resolution +40% agent productivity +39% customer retention +38% Net Promoter Score +40% support cost savings
  9. 9. Increased Engagement Drives Profitability 21% Higher Employee Productivity 10% Higher Customer Satisfaction Source: Gallup “The State of the American Workplace,” 2013 22% Higher Profitability
  10. 10. Connected World: Deliver a New Customer Experience Cloud Mobile 75 Billion Social connected products
  11. 11. The Future is All About Customer Experience Source: Customers 2020 Report “Customer experience has overtaken price and product as the key brand differentiator.” Price Product Customer Experience #1
  12. 12. Deliver the Future of Customer Service. Today. Smarter Support Personalised Service Start Faster
  13. 13. Service Solutions For Companies of All Sizes
  14. 14. Thank you

×