High Performance Customer Companies


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Come learn how Accenture can help you maximise benefits from the Cloud. Expanding beyond tactical SaaS solutions into more transformative business change. Performers follow convention. High performers break from it.

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High Performance Customer Companies

  1. 1. High PerformanceCustomer CompaniesSimon BanksRegional Sales Director, salesforce.com/salesforceanz@salesforce#SalesforceCeBIT
  2. 2. We love your feedback! Complete oursurvey & you could win an iPad*bit.ly/salesforcecebit13*Conditions apply
  3. 3. Presentations available fromsalesforce.com/au/cebit
  4. 4. Alison CairnsManaging Director, CloudAustralia and New ZealandAccenture
  5. 5. Matt PayneManaging Director, Software-as-a-ServiceAustralia and New ZealandAccenture
  6. 6. Accenture 101Come see us at our booth!• Global management consulting, technology services and outsourcing company• Approximately 261,000 people serving clients in more than 120 countries.• We collaborate with clients to help them become high-performance businesses andgovernments.• Accenture is salesforce.com’s #1 global alliance partner; ~1170 certified experts
  7. 7. Accenture Technology Vision 2013“Every Business is a Digital Business”Relationships atScaleDesign forAnalyticsDataVelocitySeamlessCollaborationSoftware-DefinedNetworkingActiveDefenseBeyondthe Cloud“… signal a broader transformation inthe role of technology and businessmodels required for success.”“… the time is now for leaders to act…understanding the power of new technologiesand having the foresight to adopt them.”“… organisations are using these technologies to adapt toa rapidly changing environment, transform relationshipswith consumers, further differentiate themselves in themarketplace, and expand global footprint”
  8. 8. Accenture slidesThe value lies in howyou use the cloudBeyond the CloudConstruct for thehybrid cloudIt’s time to put thecloud to work
  9. 9. Accenture SaaS Business Solutions SuiteAn iterative approach for delivering SaaS and Cloud technologiesStrategy & Planning– Methods & Asset ledAgile Execution– Scale & Industry FocusCloud Operations– Iterative enhancementSaaS Business Solutions Suite
  10. 10. Our Tailored Approach to StrategyA clearly defined and comprehensive strategy is required toidentify the benefits that cloud and SaaS can deliver.
  11. 11. Driving Top Line and Bottom Line OutcomesInitial strategy and ongoing governance is critical to success
  12. 12. Customer Strategy in action
  13. 13. Facing new customer dynamicsFast and wide adoption of consumer technology is deeply changing the waycustomers interact.Source: 2012 Global Consumer Pulse Research, Accenture
  14. 14. Rethinking the customer journeySource: Accenture AnalysisThe Traditional Funnel The Accenture Nonstop-Customer Experience ModelDYNAMICPaths are multi-directional atdifferent speedsACCESSIBLEInfluence of‘open’ content ispervasive anddifficult to controlCONTINUOSEvaluation, notpurchase, iscentral; promisevs. deliverymatters moreExpectationPromiseRealityDeliveryThe journey is dynamic, accessible and continuous. A new model is neededto capture changing behaviours.
  15. 15. High Performance Customer CompaniesPerformers follow convention. High performers break from it.accenture.com/SaaS | accenture.com/Cloud Beyond the Cloud Proven Delivery Strategic led
  16. 16. We love your feedback! Complete oursurvey & you could win an iPad*bit.ly/salesforcecebit13*Conditions apply
  17. 17. With thanks to our sponsorsDIAMONDSPONSORSPLATINUM