If your enterprise contact center isn’t in the cloud yet, you can’t afford to miss this session. Contact center industry expert Sheila McGee-Smith will discuss the explosion of cloud infrastructure and applications available to enterprise contact centers. Matt Zemon, CEO of American Support, and Chad Rycenga, CIO of Cobridge Communications, will join Sheila to talk about the innovative value of their Salesforce integration and why they moved to a cloud contact center as fast as possible. This session is brought to you by LiveOps, a proud sponsor of Dreamforce.
Presented by: Sheila McGee-Smith, President, McGee-Smith Analytics; Chad Rycenga, CIO, Cobridge Communications; Matt Zemon, CEO, American Support