Collaboration Organization: Enterprise Insights on Chatter, Ideas & Social Media


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Looking for new ways to drive innovation within your organization? Come learn about how ideas, answers, Chatter, and similar innovation and collaboration tools can help you draw on the wisdom of crowds. Just a few easy steps can help scale your organization to deliver the best possible results... And your end users will love you for it!

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Collaboration Organization: Enterprise Insights on Chatter, Ideas & Social Media

  1. 1. Collaboration Organization: Enterprise Insights on Chatter, Ideas & Social Media<br />Administration<br />Rob Gura:<br />DariaFrankiewicz: Dell, Inc.<br />Bill Johnson: Dell, Inc.<br />Mary Ann Lusk: DeVry, Inc.<br />John Cunningham: DeVry, Inc.<br />
  2. 2. Safe Harbor<br />Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.<br />The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of, inc. is included in our annual report on Form 10-K for the most recent fiscal year ended January 31, 2010. This documents and others are available on the SEC Filings section of the Investor Information section of our Web site. <br />Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available., inc. assumes no obligation and does not intend to update these forward-looking statements.<br />
  3. 3. Rob Gura<br /><br />
  4. 4. Collaboration improves your effectiveness<br />
  5. 5. Globalization ≠ Personalization<br />
  6. 6. Collaboration improves your effectiveness<br />
  7. 7. All About Dell<br />For more than 26 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams.<br /><ul><li>Customer since 2006
  8. 8. 22,000 Sales users
  9. 9. 150,000 Channel partner users
  10. 10. 80,000 Chatter-only users
  11. 11. Social Media Tools: Chatter, Ideas
  12. 12. DariaFrankiewicz, Sales Adoption Manager
  13. 13. Bill Johnston, Head of Global Community</li></li></ul><li>About DeVry<br />DeVry Inc. is a global provider of educational services and one of the largest publicly held education organizations in the world. <br />DeVry's purpose is to empower its students to achieve their educational and career goals.<br /><ul><li>Customer since 2004
  14. 14. 3,500 Internal Users
  15. 15. Salesforce Answers
  16. 16. John Cunningham, CRM Business Process and Design Analyst
  17. 17. Mary Ann Lusk, CRM IT Director </li></li></ul><li>Life Before Social Media<br />
  18. 18. Managing Expectations<br />
  19. 19. Planning Social Media<br />
  20. 20.
  21. 21. Question & Answer<br />DariaFrankiewicz<br />Sales Adoption Manager <br />Bill Johnston<br />Head of Global Community<br />John Cunningham<br />CRM Team Leader<br />Mary Ann Lusk<br />CRM IT Director<br />
  22. 22. Collaboration Improves your Effectiveness<br />Complete your profile<br />Add your photo<br />Get the conversation started<br />Manage user expectations<br />While you in IT may understand, you users may not<br />“Overcommunicate”<br />Set expectations early and often<br />Key Take Aways<br />
  23. 23. Collaboration Organization: Enterprise Insights on Chatter, Ideas & Social Media<br />
  24. 24. GetYour Whole Company on<br /> for Free!<br />Visit the <br />Campground<br />to learn<br />how<br />
  25. 25. How Could Dreamforce Be Better? Tell Us!<br />Log in to the Dreamforce app to submit<br />surveys for the sessions you attended<br />Use the Dreamforce Mobile app to submit surveys<br />OR<br />Every session survey you submit is a chance to win an iPod nano!<br />