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Commerce Cloud Roadmap

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Commerce Cloud Roadmap

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Commerce Cloud Roadmap

  1. 1. Lars RabeRVP, Customer Success
  2. 2. Our Commerce Path Forward Trusted Platform Intelligent Experiences Unified Commerce World’s#1 CRM for Retail
  3. 3. Security Scalability Trust is our #1 Value Availability Fully integrated with Salesforce security HTTPs everywhere 2FA everywhere Fault tolerant architecture 99.99% uptime in 2016 eCDN - DDoS protection Disaster Recovery & Site Switching Gen 5 PODs (2x Faster) 50% more POD capacity in 2017 4x faster caching performance and efficient compression algorithms 33% improvement in response time
  4. 4. Commerce Cloud Roadmap - Delivered Facebook Dynamic Ads Android Pay Job Scheduler Reports & Dashboard Control Center Einstein Commerce Insights Einstein Predictive Sort (BETA) Einstein Search Recommendations Order Management 2017 Einstein Search Dictionaries 2018 Mobile-first Reference Architecture
  5. 5. Commerce Cloud Roadmap - Still Coming Facebook Dynamic Ads Reports & Dashboards Job Scheduler Android Pay Einstein Commerce Insights Einstein Predictive Sort (BETA) Einstein Search Recommendations Order Management 2017 Einstein Search Dictionaries 2018 Mobile-first Reference Architecture Control Center
  6. 6. Commerce Cloud Roadmap – Intelligent Experiences Facebook Dynamic Ads Reports & Dashboards Job Scheduler Android Pay Einstein Commerce Insights Einstein Predictive Sort (BETA) Einstein Search Recommendations Order Management 2017 Einstein Search Dictionaries 2018 Mobile-first Reference Architecture Control Center
  7. 7. Job Scheduler ​Schedule and monitor recurring jobs for orders, inventory and products ​Get accurate notifications for failed jobs ​“Set-it-and-forget-it” tools save time for developers ​Available globally
  8. 8. Facebook Dynamic Ads Retarget shoppers who have abandoned their cart Manage Facebook Ads from the same place you manage your site Increase conversion- particularly on mobile ​Available globally
  9. 9. Control Center ​Remotely start and stop site instances from one place ​A new UI provides a better experience for site admins ​Available globally Q3
  10. 10. Android Pay ​Enable a frictionless checkout experience ​Convert mobile traffic into sales ​Easy integration with Commerce Cloud Digital ​Available globally Q3 57% of traffic to retail sites comes from mobile* *Salesforce Q2 Shopping Index
  11. 11. Reports & Dashboards ​Track revenue, products, and promotions ​Use advanced filters for customer type, site, products and channel ​Get results for one or multiple sites ​Available in NA, Q4 APAC availability
  12. 12. Mobile-first Reference Architecture ​Out-of-the-box blueprint for site design ​Foundation for building optimized mobile shopping experiences ​Built-in best practices for improving mobile conversion ​Easy customization by retailers, SIs and developers ​Expected availability Q1 2018
  13. 13. Commerce Cloud Roadmap – Intelligent Experiences Facebook Dynamic Ads Reports & Dashboards Job Scheduler Android Pay Einstein Commerce Insights Einstein Predictive Sort (BETA) Einstein Search Recommendations Order Management 2017 Einstein Search Dictionaries 2018 Mobile-first Reference Architecture Control Center
  14. 14. Einstein Product Recommendations To Date 205 Customers Since 4/16 GA 579 Sites Live Since 4/16 GA 12% Incremental lift in site revenue 24% % GMV touched by sites live with PR-YTD Numbers based on the period from 4/16 through 9/14
  15. 15. Einstein Commerce Insights ​Visualize vast amounts of commerce data in an easy to use dashboard ​Discover shopper behavior patterns ​Plan store & site smarter with data driven insights ​Available globally
  16. 16. Einstein Predictive Sort ​Power personalized search and category page results ​Show the best products first to drive mobile conversion ​Easy to turn on using existing business tools ​Available globally
  17. 17. Einstein Search Dictionaries ​Automatically discover gaps in search settings ​Leverage platform commerce data to drive search synonyms ​Easily enable in existing business tools ​Available globally Q1 2018
  18. 18. Einstein Search Recommendations (Beta) ​Personalize typeahead search ​Promote product discovery for anonymous and authenticated shopper ​Go live with a box check in search preferences ​Beta available globally in Q1 2018
  19. 19. Commerce Cloud Roadmap – Unified Commerce Facebook Dynamic Ads Reports & Dashboards Job Scheduler Android Pay Einstein Commerce Insights Einstein Predictive Sort (BETA) Einstein Search Recommendations Order Management 2017 Einstein Search Dictionaries 2018 Mobile-first Reference Architecture Control Center
  20. 20. Order Management ​Powerful Order Management engine ​Leverage extensible APIs ​Integrated with Commerce Cloud Digital ​Simple role-based interfaces ​Available in North America and EMEA, Coming in 2018 for ANZ
  21. 21. World’s #1 CRM for Retail
  22. 22. Intelligent Shopper Success Platform Connect to your shoppers seamlessly from awareness to purchase to advocacy Email & Mobile messaging Advertising Social media Clienteling & store associate apps Connected products Communities Service Digital commerce Purchase & Fulfillment Awareness & Acquisition Advocacy & Retention INTELLIGENT SHOPPER SUCCESS PLATFORM Shopper journeys
  23. 23. Commerce and Marketing Connector Cartridge Email Triggers Data sync from Commerce Cloud to Marketing Cloud Service for Commerce 360 degree view of the customer Order capture from Service Cloud Marketing for Commerce Commerce triggered messaging 2017 2018 Our Product Path Forward
  24. 24. Commerce and Marketing Connector Cartridge Email Triggers Data sync from Commerce Cloud to Marketing Cloud 2017 What is Available Today Phase 1 – Available Now Controller-based SiteGenesis Integration Transactional Emails • Account Creation, Account Update; Password Change, Reset & Locked; Contact Us, Send Certificate, Order Confirmation Data Synchronization • Catalog | Content | Order • Customer
  25. 25. Partner Community Customer Success Group Dreamforce & World Tours Success Community Executive Programs User Groups Retail Practice Trailhead 2M badges earned Nothing is More Important Than Customer Success Schedule
  26. 26. Registration Opens Time Agenda 8:00 a.m. 8:45 p.m. – 9:00 a.m. 9:00 a.m. – 10:35 a.m. Lunch Break12:00 p.m. – 12:50 p.m. *Agenda subject to change Main Keynote Part I: Become a Trailblazer 10:35 a.m. – 11:00 a.m. Main Keynote Part II: Salesforce for Retail11:00 a.m. – 12:00 p.m. AGENDA Morning Break Performance by Gawurra, Welcome to Country Stream A and Stream B, Sessions12:50 p.m. – 3:45 p.m. Afternoon Break Locknote and Close 3:45 p.m. – 4:00 p.m. 4:00 p.m. – 5:30 p.m. 5:30 p.m. – 6:30 p.m. Networking Reception in Customer Success Expo

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