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COA 2.0 Validation Rules Assistant

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Get answers on the most common system errors and how to resolved them

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COA 2.0 Validation Rules Assistant

  1. 1. COA 2.0 Validation Rules Assistant
  2. 2. COA 2.0 Validation Rules Assistant Error Message Potential Causes & Actions We couldn't find the customer Org ID you specified. Verify the ID and try again. Ensure that the full Org ID has been entered: the Salesforce Organization ID must be 15 characters in length. Note, it is case sensitive. OEM orders: the org should be in either Trial or Active status. ISVForce orders: should only be submitted into Active status orgs. If you received this message upon submitting an order for your ISVForce customer, it means the Org ID you provided may be invalid. It is best to submit a case for further review.. We couldn't find an active contract for this customer... If this is the first order for this Org ID, please submit an Initial Order. Add-on Orders can only be submitted when the customer has an active contract. If a future dated order has been submitted, Add-on Orders can only be submitted on or after the date of the future dated order. Check to see if there has been a previous reduction or cancellation order submitted for the customer already. For additional help, log a case in the Partner Community. Please ensure the Org ID and all relevant information is included. Head to the Partner Community for more information!
  3. 3. COA 2.0 Validation Rules Assistant Error Message Potential Causes & Actions The customer on this order is associated with multiple active contracts. Log a case in the Partner Community for help. When you log the case, provide the customer name and ask for it to be associated with a single contract. You are receiving this message because the system found more than one 1 active contract for the customer. Please log a case in the Partner Community, with the customer Org ID for help. Note: This does not mean that the customer has lost access to any previous orders. This also does not mean that you are being overcharged or double billed. You can't have more than one order of this type for the customer. If the existing order hasn't processed, you can edit or recall it and try again. You are receiving this message because we don't yet have any active orders for this customer. If you feel you received this message in error, there could be an issue with the COA_CustomerOrderProductBatch Apex Job. Here are a few things to check: On the Customer record, are there products under the “Related Products” section? If not, the COA_CustomerOrderProductBatch apex job may not be completing successfully. Navigate to Setup > Environments > Jobs > Apex Jobs. If the Apex Job Status is “Completed,” confirm the running user has the COA Admin User permission set assigned. If the Apex Job Status is “Failed,” please submit a case via the partner community. Note the error message in your case description. SO-XXXXXXXX was submitted. The start date for this order applies to the next contract period, so we'll keep the order In Process for now. When the contract renews, we'll activate the order. As per the contract terms with Salesforce, reduction and cancellation orders will go into effect on the renewal date of the customer's contract. If the cancellation or reduction order has been submitted for a future date, it may remain in the “In Process" status until it goes into effect on the contract renewal date. If a reduction or cancellation order has not been submitted in time for the upcoming renewal date (or submitted day of renewal) it will take effect on the following renewal date of the contract. We couldn't process this order because it removes all the available licenses on the customer's contract. To remove all licenses and end your contract with the customer, submit a cancellation order instead. Please confirm the quantity of the products you are looking to remove from the customer's org. To avoid any future operational and billing issues for the org, a cancellation order must be used if all of the products are being removed. We will not be able to maintain a contract in the customer's org without products.
  4. 4. COA 2.0 Validation Rules Assistant Error Message Potential Causes & Actions Product catalog terms are out of date for one or more products on this order. Refresh product details and try again Any updates, revisions or corrections to the catalog will need a refresh in order to start submitting orders through the COA again. To refresh your Partner Contract Terms, navigate to the Partner Contract Terms tab, select a record, and click "Refresh Data." If you receive the "Success" message retry submitting an order. Your user must have the COA Admin User permission set assigned to perform this action. If you are still encountering issues, please log a case in the Partner Community. Select Topic: Channel Order Application and Active Order Provisioning and Subptopic: COA - Setup / Enablement. You can't set up a production connection to Salesforce from a sandbox org. Choose another org, then try again. You cannot connect a Sandbox org to Salesforce. If you are trying to establish a production connection, ensure you've selected the "Production Settings" tab on the COA Setup page. If you need assistance populating your Sandbox org with COA data, please log a case in the Partner Community. Select Topic: Channel Order Application and Active Org Provisioning and Subtopic: COA - Setup / Enablement. We couldn't connect to your test environment. We either didn't recognize the credentials you provided, or the endpoint is associated with a production connection. Verify your credentials and endpoint, and then try again. You cannot connect a Sandbox org to Salesforce. If you are trying to establish a production connection, ensure you've selected the "Production Settings" tab on the COA Setup page. The Channel Order App can't submit orders to Salesforce because its production connection isn't set up. For details about connecting the COA to Salesforce, see the ISVforce Guide. You have not yet established your connection to Salesforce. If you are a partner who has newly installed COA, review these setup instructions: https://developer.salesforce.com/docs/atlas.en-us.packagin gGuide.meta/packagingGuide/coa_get_started.htm. If you are a partner who is upgrading to COA 2.0, review these setup instructions: https://developer.salesforce.com/docs/atlas.en-us.packagin gGuide.meta/packagingGuide/coa_upgrade_to_v2.htm. If you do not yet have your COA credentials, please log a case in the Partner Community. Choose Topic: Channel Order Application and Active Org Provisioning and Subtopic: Service Order Credentials. If you are still experiencing issues, please log a case in the Partner Community. Choose Topic: Channel Order Application and Active Order Provisioning and Subptopic: COA - Setup / Enablement.

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