Cloudforce Sydney 2012 - Sales Cloud for Beginners
Sales Cloud for BeginnersIntroduction to the World’s #1 Sales App Todd Enders, salesforce.com Kaisa Freeman, Rio Tinto Bobby Lancaster, salesforce.com
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The Sales Cloud is the World’s #1 Sales AppMarket Leadership Customer Success Product InnovationMagic Quadrant Leader Groundswell Award 94% Innovative Would Recommend CompanyMarket Leader Technology of the Year Tina Koppe, Sales Analyst
Customers Succeed Across Every Major Metric Average Percentage Improvements Reported by Customers Source: Salesforce.com Customer Relationship Survey conducted April 2011, by an independent third-party, MarketTools Inc., on 4,500+ customers randomly selected. Response sizes per question vary.
Delight Your Employees and Customers in a Whole New Way Employee Customer Social Network Social Network Social Collaborate Profile Market Work Service Extend Sell
Sales Cloud: Sales for the Social Enterprise Sell
Reps Are Being Left Out of Today’s Buying Process Customers Sales Rep May I suggest … I was hoping to find… May I suggest … May I suggest…
Sales Cloud: Connect With Everything You Need to Win Customer Employee Social Social Network Network
Sales Cloud: All Your Sales Need at Your Fingertips Sell from Connect Anywhere Collaborate to Win with Partners Gather Make Smart Social Intelligence Decisions Find New Automate your Customers Processes Sell
Find New Customers Faster Listen for Social Leads Identify Key Decision MakersIdentify new market needs Get to decision makers fasterListen and respond to customers Plan accounts territoriesGet an edge on your competition Work with clean, accurate data
Gather Intelligence From Across the Social Web Know What Matters to Your Customers
Connect Reps with the Insight & Expertise to Win Connect People, Data, and Process Sales OpsCustomers Leads Price List Product Executive Promotions Expert Forecasts Competitive Legal Expert Pitch Deck Contracts
Connect With Customers in Private Deal RoomsYour Customer Your Deal Team
Make Smarter Decisions as a Team Measure What Matters Share & Collaborate on Metrics Anyone Can Get Insights Fast
Sell from Anywhere with Mobile Mobile apps keep you productive on the road Native Sales Cloud app for iOS, Blackerry Native Chatter app for iOS, BlackBerrry, Android touch.salesforce.com HTML5 app for any device
Tailor The Sales Cloud to Fit Your Business Customize Extend Integrate Your Business Process #1 Cloud Marketplace Open to Any System 21 million+ 1,400+ 50% of Transactions Customizations Applications through API
Over 50 New Features in the Sales Cloud Winter Spring Summer ‘12 ‘12 ‘12 Social Accounts Calculated Columns Chatter Feed Search Social Leads Multiple File Upload Collaborative Forecasts D&B Account Data Drag and Drop File Upload Customer Groups Salesforce for Android Campaign Cross-filters File Deliveries Touch (Pilot) Chatter Answers in Portals File Recommendations Shared Activities (Pilot) Collaborative Forecasts GA Expanded Account Details Smart Search Forecast Drilldown Salesforce for Outlook Bulk Edit YouTube & Klout Chatter Mobile Updates Salesforce for Outlook 64-bit Radian6 Social Hub Forecast Quotas Chatter for Outlook File recommender Automated Match and Fill Mobile Dashboards (iPad) Filtered Dashboards Forecast Quota Attainment Social Contacts Personal Reports Joined Reports Charting New Reports Tab Selective Outlook Sync Shared Tasks User Based Report Types Analytics for iPad Premium D & B Data Report Type Quick Find Enterprise Analytics Advanced Industry Search Reports & Dashboards Data Bucketing Partner Portal Assets Quick Find Dynamic Dashboard Filters Joined Reports Touch Beta for iPad Recent Reports Cross Filters Visual Workflow Subflows Any many more... Expanded Report Filters Expanded Stare and Compare And many more... And many more...
FROM EXCEL TOEDUFORCESALESFORCE FOR EDUCATION PARTNERSHIPS, TALENT Kaisa Freeman,ATTRACTION AND BRAND CAMPAIGN MANAGEMENT Group Education Partnerships Cloudforce 2012
Who are we? Rio Tinto is a world leader in finding, mining and processing the Earth’s mineral resources Five principal product groups - Aluminium, Copper, Diamonds & Minerals, Energy and Iron Ore - plus two support groups: Technology & Innovation and Exploration Rio Tinto will exclusively provide the metal to produce the 4,700 gold, silver and bronze medals at the London 2012 Olympic and Paralympic GamesMy role: Education partnerships Salesforce customer since late 2011 with 30 licenses
Eduforce* • One platform to manage and measure partnerships with educational institutions Goals • Attract key talent • Execute global brand management campaigns • Align with global SAP system Options • Rollout Microsoft Dynamics CRM • Rollout the Sales Cloud Decision*Salesforce For Education Partnerships, Talent Attraction And Brand Campaign Management
Eduforce* • Project management fast track design and delivery • Internal Chatter adoption What • Private Chatter groups created for partners • Database build in progress Worked • Most active users in the UK and US • Aligned our vision with business strategy • Established KPIs •Outlook integration •Rollout Chatter to wider group in Q3/4 2012 What’s •Integration of graduate sourcing and campaign management processes Next •Boost login rates •Improve executive sponsorship*Salesforce For Education Partnerships, Talent Attraction And Brand Campaign Management
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