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Keys to Rapid Delivery Success inthe CloudBeth Boettcher, Global Software-as-a-ServiceFinancial Services Practice Lead, Ac...
ObjectivesToday, we hope to:Articulate the “Keys to Success” associated withsuccessful Salesforce.com deployments.Propos...
Introductions                Beth Boettcher                Created Accenture’s Salesforce.com Practice in                ...
Our Understanding Of Your Current SituationAny CRM improvement effort must be undertaken with focus and rigor, andwith min...
Our Proven ApproachOur Salesforce.com assets have enabled organizations to deploy theirsolution at pace, drive standardiza...
Keys to Delivery Success                                                 Obtain local executive commitment early and susta...
SaaS Delivery ToolkitKey Inputs                                                                                     Key St...
The Rapid Delivery ToolkitThe success of a large-scale Salesforce.com enterprise deployment isdependent on the adherence t...
Cloudforce sydney 2012  - Accenture keys to rapid delivery success
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Cloudforce sydney 2012 - Accenture keys to rapid delivery success

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Beth Boettcher is the Global Software-as-a-Service (Saas) Financial Services Practice Lead at Accenture. She presents to us on their proven approach to rapid delivery success in the Cloud.

This was presented during a Breakout Session at Cloudforce Sydney 2012
(http://www.salesforce.com/au/cloudforce/ ).

Published in: Technology, Business
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Cloudforce sydney 2012 - Accenture keys to rapid delivery success

  1. 1. Keys to Rapid Delivery Success inthe CloudBeth Boettcher, Global Software-as-a-ServiceFinancial Services Practice Lead, Accenture www.facebook.com/accenture http://twitter.com/#!/accenture www.linkedin.com/company/accenture
  2. 2. ObjectivesToday, we hope to:Articulate the “Keys to Success” associated withsuccessful Salesforce.com deployments.Propose a proven approach for rapidly designing,developing, and deploying a solution that drivesstandardization and rationalization.Communicate critical aspects of Accenture’s RapidDelivery Toolkit (RDT) and SaaS Delivery Toolkit throughcase study examples.
  3. 3. Introductions Beth Boettcher Created Accenture’s Salesforce.com Practice in 2004 Leads Accenture’s Software-as-a-Service Financial Services Practice Responsible for delivering some of the largest Salesforce.com implementations in the industry Developed the Rapid Delivery Toolkit (RDT) and SaaS Delivery Toolkit and continues to advise project teams on how to adapt them for their engagements
  4. 4. Our Understanding Of Your Current SituationAny CRM improvement effort must be undertaken with focus and rigor, andwith minimal disruption to the existing business.Most companies are looking to:Rapidly and successfully deploy Salesforce.com regionally or globally.Balance the desire to drive consistency across CRM processes to achieveoperational efficiencies while providing country/LOB leadership with autonomyto best manage their business.Integrate Salesforce.com with core systems.Develop Salesforce.com experts that can drive adoption and optimize thesolution after completing deployment activities.Partner and engage local resources who understand the local economy andculture.
  5. 5. Our Proven ApproachOur Salesforce.com assets have enabled organizations to deploy theirsolution at pace, drive standardization, and give regions/LOBs the autonomyto address the uniqueness of their business. Governance Delivery Process + SaaS Delivery Toolkit Rapid Delivery Toolkit
  6. 6. Keys to Delivery Success Obtain local executive commitment early and sustain it throughout the 1. Sponsorship local deployment.Enabled by the SaaS Define and adhere to a governance model for efficient decision making 2. Governance Delivery Toolkit and issues management. Define a “to be” vision, the path to achieve it, and hold resources 3. “To Be” Vision accountable for shaping the solution throughout the journey. Educate and confirm local resources understand what is in and out of 4. Scope Definition scope of the solution. Create a “core” that provides a consistent solution, while allowing for 5. Solution Consistency each of the countries to adapt the solution for their specific needs (based on regulations and/or uniqueness of their business). Clear Roles & Educate local resources and confirm their understanding of their roles 6.Enabled by the Rapid Responsibilities and responsibilities throughout the deployment and post “go live”. Delivery Toolkit Hold local deployment resources accountable for adhering to processes, 7. Accountability deliverable templates, and deployment timeframes. Be honest about the effort required to migrate and integrate high 8. Data Migration quality/clean data into the tool. Environment Define and adhere to a structured deployment approach that can be 9. Management supported by strict environment management processes. Allocate time throughout the deployment to assess deployment 10. Course Correct processes and implement refinements to continue to gain efficiencies.
  7. 7. SaaS Delivery ToolkitKey Inputs Key Stages High-Level Activities GovernanceSources Who Identify Request FunnelChange Requests Sales Reps/ Sales • Compile a “pipeline” of change requests to End Users Management consider for immediate and future releases • Modify and gain further input into requests; Training Help (New Hire, consolidate or remove requests (when Desk Deployment) appropriate) • Assess the priority and impact change Legal & Marketing requests could have on other applications or Compliance Assess & by other applications Steps for Centralizing • Consolidate similar or related change requests across SFA Change Requests Consolidate business units, including removing requests Support Infrastructure • Estimate the level of effort required to implement the change Combine request Sales Data • Begin organizing requests into potential releases based on priority Operations Management Identify Assess and available capacity Impacts • Determine if requests should be approved, rejected, or Other postponed based on business need Define Clarify • Gain approval on the scope of an upcoming release and the Need Intent potential scope for future releases • Transition release scope to the Ongoing Support Team to releaseCriteria to Determine Priority • Release change requests into production and communicate release to end• Business Need - ROI users• End User Impact • Execute ongoing operational activities required to maintain the application• Support & Maintenance Impact• Required by Legal & Compliance• Business Level of Effort Steps for Defining & Delivering• IT Level of Effort Releases• Urgency of Request (Including Age)
  8. 8. The Rapid Delivery ToolkitThe success of a large-scale Salesforce.com enterprise deployment isdependent on the adherence to a clearly defined and well-organized deliveryapproach. Accenture’s Rapid Delivery Toolkit has been proven to drivesuccess in such initiatives.Challenges Faced Need for effective Strong tendency toin Large-Scale coordination across Aggressive timelines deviate from a Cost containmentDeployments numerous global “global” solution resourcesRapid Delivery Strives to standardize Drives a core designToolkit Benefits Delivers solution at a Clearly defines roles application (i.e., 80% with minimal regionalThat Address rapid pace and responsibilities globally consistency) variationsThese Challenges Allows for consistent Leverages knowledge Drives consistency of Maintains laser focus status reporting and and common content deployment methods through standardized greater transparency across Waves across Waves deliverables worldwide Allows for efficient Synchronizes Deploys solution with Drives greater application deployment activities to minimal disruption to collaboration across all maintenance post allow for economies of countries deployment resources global deployment scale

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