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Basecamp Dublin Keynote

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Please join us for our opening keynote as we celebrate Trailblazers who are transforming themselves, delivering exceptional customer experiences, and making the world a better place in the Fourth Industrial Revolution.

Salesforce will showcase how world renowned local brands Ulster Bank and Pink Shirtmaker, are taking advantage of new products and technologies like Salesforce Customer 360, Einstein Voice, Trailhead, and Lightning to dramatically change the way their employees across sales, service, marketing, and IT innovate, skill up, and deliver integrated customer experiences

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Basecamp Dublin Keynote

  1. 1. Forward-Looking Statements Statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  2. 2. A Celebration of TrailblazersS A L E S F O R C E B A S E C A M P D U B L I N Maeve McMahon Royal Bank of Scotland Heather Black Salesforce Supermums David Dempsey
 Ireland Country Leader @dpdwex
  3. 3. thank y u ev3nts
  4. 4. Brigid Charmant Head of Sales, Ireland & UK
  5. 5. 4th Industrial 
 Revolution 3rd Industrial Revolution2nd Industrial Revolution1st Industrial Revolution STEAM ELECTRICITY COMPUTING CONNECTIVITY 1700s 1800s 1900s Today We Are All Moving Forward
  6. 6. We Are All Connected Welcome to the Fourth Industrial Revolution
  7. 7. Customer
 Success
 Platform Integration Analytics Platform & Ecosystem EngagementIndustries Communities Marketing ServiceProductivity Commerce Sales Enablement Trailblazer COMMUNITY Intelligent Customer 360
  8. 8. $1.7B FY11 $2.3B FY12 $3.1B FY13 $4.1B FY14 $5.4B FY15 $6.7B FY16 $8.4B FY17 Doing Well and Doing GoodDoing Well and Doing Good $10.5B FY18 $13.28BFY19 Celebrating Salesforce’s 20th Birthday!
  9. 9. A Culture of Engaging All Stakeholders
  10. 10. PUBLIC EDUCATION EQUAL PAY EQUAL OPPORTUNIT Y ENVIRONMENT EQUAL RIGHTS Putting Our Values into Action
  11. 11. Trailblazers Business Is the Greatest Platform for Change 1% Time 1% Product 1-1-1 Model 3.8M+ Volunteer hours $260M+ Grants 40K+ Nonprofits & Education 1% Equity
  12. 12. Including Everyone: The Trailblazer Community Strategic Technology 
 Partners Salesforce
 MVPs Community Groups Women in Technology Student 
 Groups Vetforce ISVs & SIs
  13. 13. 1.8M 2016 5M 2017 TODAY 400K 2015 BADGES
 EARNED13M The fun way 
 to learn Trailblazers Skilling Up Faster than Ever Laila Zaghari 
 Salesforce Supermums Marcio Hociko LeasePlan
  14. 14. Amanda Ouédraogo Capgemini Benoit Dewaele Barry Callebaut Natalie Rollin Wonderbox Source 1.  IDC White Paper sponsored by Salesforce, The Salesforce Economy Forecast: 3.3 Million New Jobs, $859 Billion New Business Revenues to Be Created from 2016 to 2022, October 2017 2. Nucleus Research sponsored by Salesforce, The Real Economic Impact of Trailhead, March 2018. New jobs
 by 2022 3.3M $859B GDP impact
 by 2022 1 in 4 Trailhead learners found a new job The Salesforce Economy Creating millions of jobs and millions of Trailblazers Certified Salesforce consultants by 2022 200K
  15. 15. Salesforce Is Committed to Ireland Country Investment Customer Success Ecosystem Investment Salesforce Ventures Europe Trailblazer Fund $125M 1500 New Jobs International Hub 100% Renewable Energy Salesforce Tower Dublin $1M Grant New
  16. 16. x Subtitle text Trailblazers in Action FPO Christina Eskebaek e-Commerce and 
 Omnichannel Director Christopher Zanardi-Landi President and CEO Eddie Cullen Managing Director, Commercial Banking Division Maeve McMahon Director, Marketing & Colleague Communications
  17. 17. Nalina Athyantha Director, Solutions Marketing
  18. 18. Pink Is a
 Trailblazer White glove 
 customer 
 experience across
 all channels 26retail stores in 
5 countries
  19. 19. Customer
 Success
 Platform Integration Analytics Platform & Ecosystem EngagementIndustries Communities Marketing ServiceProductivity Commerce Sales Enablement Trailblazer COMMUNITY Intelligent Customer 360
  20. 20. Pink
 360 Powered by the 
 Customer Success
 Platform Company-wide insights Scalable platform PINK appRetail
 solutions Retail associate community pinkshirtmaker.com Personalised newsletters Empowered employees White glove
 service Account
 collaboration Bespoke clienteling Integrated POS & shipping systems Trailblazer COMMUNITY Customers
  21. 21. Included Deliver a unified customer experience Salesforce Customer 360 Connected
 Salesforce apps Customer 
 360 ID Pre-built
 packages Trailblazer COMMUNITY Intelligent Customer 360
  22. 22. Einstein Voice Talk to Salesforce Updates Briefings Dashboards Bots
  23. 23. Take the Trailmix sforce.co/ Pink360 Powered by the 
 Customer Success
 Platform Customers Pink
 360 Integrated POS & shipping systems pinkshirtmaker.com White glove
 service Company-wide insights Scalable platform PINK appRetail solutions Retail associate community Personalised newsletters Empowered employees Bespoke clienteling Account
 collaboration Trailblazer COMMUNITY Customers
  24. 24. x Subtitle text Trailblazers in Action Christina Eskebaek e-Commerce and 
 Omnichannel Director Christopher Zanardi-Landi President and CEO Eddie Cullen Managing Director, Commercial Banking Division Maeve McMahon Director, Marketing & Colleague Communications
  25. 25. Mark Stanley VP Marketing
  26. 26. Creating opportunities for people 
 to rise Ulster Bank Is aTrailblazer 1.9 MillionSatisfied customers 
across Ireland
  27. 27. Customer
 Success
 Platform Integration Analytics Platform & Ecosystem EngagementIndustries Communities Marketing ServiceProductivity Commerce Sales Enablement Trailblazer COMMUNITY Intelligent Customer 360
  28. 28. Unified financial services experience Intelligence across all business lines Customised user interface Customer Onboarding Connected Commerce Personalised 
 financial journeys Onboard new employees Consistent, seamless service Collaboration at scale Informed sales conversations Integration across business Next Best Product Powered by the 
 Customer Success
 Platform Ulster Bank
 360 Trailblazer COMMUNITY Intelligent Customer 360 Employees & Customers
  29. 29. Powered by the 
 Customer Success
 Platform Ulster Bank
 360 Trailblazer COMMUNITY Intelligent Customer 360 Employees & Customers Unified financial services experience Intelligence across all business lines Customised user interface Customer Onboarding Connected Commerce Personalised 
 financial journeys Onboard new employees Consistent, seamless service Collaboration at scale Informed sales conversations Integration across business Next Best Product Take the Trailmix sforce.co/ Ulster360
  30. 30. Maeve McMahon Director, Marketing & Colleague Communications - Royal Bank of Scotland Eddie Cullen Managing Director, Commercial Banking Division - Ulster Bank
  31. 31. Our Path Together Your Dream Join the Conversation #SalesforceBasecampDublin 
 Trailblazer Community success.trailblazer.com Campground Demos and partner stations, networkingBreakout Sessions 9 sessions happening this afternoon! Your Success Closing Keynote “Unlock Your Potential” with Enda McNulty
  32. 32. What’s Next? Check Out These Sessions! Name Keynote Room Breakout #1 Breakout #2 Starting at 2:45 pm Salesforce for Sales: Five Trends Shaping the Future of Sales Salesforce for IT: Empower the Business and IT to Address the Delivery Gap Together Building Meaningful Customer Relationships in Financial Services You Are Here
  33. 33. x Subtitle text FPO Christina Eskebaek e-Commerce and 
 Omnichannel Director Christopher Zanardi-Landi President and CEO Eddie Cullen Managing Director, Commercial Banking Division Maeve McMahon Director, Marketing & Colleague Communications TAKE THE 
 TRAILMIX sforce.co/ Pink360 sforce.co/ Ulster360
  34. 34. What’s Next? Check Out These Sessions! Name Keynote Room Breakout #1 Breakout #2 Starting at 2:45 pm Salesforce for Sales: Five Trends Shaping the Future of Sales Salesforce for IT: Empower the Business and IT to Address the Delivery Gap Together Building Meaningful Customer Relationships in Financial Services You Are Here

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