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Advantage Tour - Main Keynote, Auckland

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Advantage Tour - Main Keynote, Auckland

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Advantage Tour - Main Keynote, Auckland

  1. 1. Commercial Director Gareth Codd @fairfaxmedianz
  2. 2. Sales Coordinator Rachel Burcher @domaincomau
  3. 3. Salesforce MVP Daniel Ballinger @fishofprey
  4. 4. The fun, easy way to learn Salesforce Visit the expo to
 start your trailhead journey today Trailhead free starter kits trailhead.salesforce.com
  5. 5. Safe Harbour Safe harbour statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialise or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  6. 6. Opening Film
  7. 7. Get ready for a new kind of
 Customer Success Dan Bognar Senior Vice President, Asia Pacific @dbognar
  8. 8. Registration Time AgendaWelcome to 12:00 p.m. – 12:45 p.m. 12:45 p.m. – 1:00 p.m. Keynote Pre-Show 1:00 p.m. – 2:30 p.m. Main Keynote: Get Ready for a New Kind of Customer Success 2:30 p.m. – 3:00 p.m. Afternoon Tea in the Cloud Expo 3:00 p.m. – 4:00 p.m. Business Transformation: How To Stay Ahead of The Game in The Digital Age 4:15 p.m. – 5:15 p.m. SMB Keynote: Learning from Fast Growing Businesses 5:15 p.m. – 6:45 p.m. Cocktail Reception in the Cloud Expo *Agenda subject to change
  9. 9. Cloud Computing Pioneer 
 New Technology Model 
 New Business Model 
 New Philanthropic Model 1960s Mainframe 1980s Client/Server Cloud Today
  10. 10. New Technology Model Multitenant cloud Fast innovation Scalable metadata platform Rapid customisation Most trusted enterprise cloud Security | Availability | Performance 70%faster time to market
  11. 11. World’s Most Trusted Enterprise Cloud Five elements of trust Trusted
 Security Always on
 Availability Enterprise
 Compliance Global
 Data Centers Performance at Scale 79% YoY Transaction Growth 99.98% FY15 Availability 11 Global Data Centers 234B Q2 Transactions 3.5B Transactions/day
  12. 12. New Business Model Subscription pricing Customer Success Group Broad ecosystem and community Focused on Customer Success increase in customer 
 revenue growth 37%
  13. 13. 4th Largest Software Company in the World in 2016 2013 • 2014 • 2015 2008 • 2009 • 2010 2011 • 2012 • 2013 2014 • 2015 2011 • 2012 2013 • 2014 
 2015 Most innovative companies in the world 4th largest software company based on analyst consensus revenue for FY2017. Salesforce fiscal 2016 guidance provided August 20th, 2015: “revenue for the company’s full fiscal year 2016 is projected to be approximately $6.60B to $6.625B.” $6.62B FY16 revenue guidance 20KFY16 employees
  14. 14. 1.1M+Service Hours 1%
 Time $100M+Grants 1%
 Equity 26K+Nonprofit Organisations1%
 Product pledge1percent.org 
 New Philanthropic Model 1-1-1 Model $250M Donated Product
  15. 15. OTARC
  16. 16. Director, Olga Tennison Autism Research Centre (OTARC) Professor Cheryl Dissanayake @OlgaTennison
  17. 17. Billions connected things Trillions of customer interactions MillionsThousands IoT Data
 Science Social Mobile CloudThe Connected World Everything and everyone is connected LAN/WAN Client Server SNA Mainframe Terminal
  18. 18. cloud computing market in 2020 270B$ Run your business from your phone Mobile Revolution smartphones by 2020 6B+Fastest growing segment of our industry Cloud Revolution Engage your customers in a whole new way Social Revolution social media users by 2020 3B+ Now, everyone is smarter Data Science Revolution of world’s data created in last 
 12 months 90%
  19. 19. IoT Revolution Everything is connected in the internet of things connected things by 2020 75B
  20. 20. app soda machine watch phone sensor machine lightbulb Behind every Closed Lost by Region and Product Midwest Buildozer Tra... Concrete Mixer Concrete Pump Concrete Pu... Crankshaft $1,065,700 $274,900 $81,800 $527,900 $25,600 REGION PRODUCT SUM OF AMOUNT Midwest Midwest Midwest Midwest Energy consumption Total annual consumption Energy Resources Time Resources used 65% Data allocated (GB) 26 57 78 51 76 26 50 58 is a customer The Internet of Customers IoT Data
 Science Social Mobile Cloud
  21. 21. The Customer Gap Summary How is my team doing? Open Opportunities by Stage Qualification $7,461,200 target $2,111,100 target Prospecting $1,225,700 amount Proposal/Quote $1,601,700 amount Contract Negotiation $590,900 amount $6,474,600 amount won $5,529,400 amount open $1,066 # of open deals Summary How is my team doing? Open Opportunities by Stage Qualification $7,461,200 target $2,111,100 target Prospecting $1,225,700 amount Proposal/Quote $1,601,700 amount Contract Negotiation $590,900 amount $6,474,600 amount won $5,529,400 amount open $1,066 # of open deals Your company Your customers of customer data 
 has been analyzed 1< 77%% of customers are not 
 engaged with companies IoT Data
 Science Social Mobile Cloud
  22. 22. Get Ready for a New Kind of Customer Success IoTIoT
  23. 23. Snr. Manager, Product Marketing Vincent Cotte @vcotte #SFAPAC
  24. 24. 3,000,000+ IdeaExchange Points Retired OptimisRedesigned Accounts Lead Workspace Pipeline Board4+ Column Dashboards Assistant Modern UI Opportunity Workspace Google Maps App Launcher Group @Mentions on Records Test Options for Change Sets In-Line Email Composer List View Charts Account Insights Twitter for Accounts, Contacts, & Leads Home Mobile Search Enhancements New Calendar UI Social Post Approval Updated Products & Price BooksEnhanced NotesOutlook Integration for Windows 10 Activity Timeline 150+ Picklist Values Task List Add Articles 10,000,000+ IdeaExchange Points Outstanding
  25. 25. Lightning Experience NewLightning Exchange New Easy: 50+ all new partner components Lightning Platform Smart: meet the new Salesforce Fast: build and customise with drag and drop
  26. 26. From To Automating Proactive Relationship Intelligence Logging Reactive Relationship Management CRM of the Future is Intelligent
  27. 27. Community of more than 700,000 women and men 24,000 Lean In Circles in 120 countries, and more forming every week Partnership network of 500+ employers Inspiration and support to help all women achieve their goals
  28. 28. Chris Roberts Partner Manager • Lean In Get Up-to-Speed Quickly Prep for Key Meeting Close Partnership
  29. 29. Easy
 Get up and running in minutes Proactive
 Automatically captures activities & suggests tasks Smart
 Relationship intelligence built-in NEW for small business CRM starts here
  30. 30. The Sales Cloud has never been smarter Connected CRM & Email
 All your data in context Proactive & Intelligent
 Smart notifications, dynamic scheduling Connects to Salesforce1
 Seamlessly keep your pipeline up-to-date
 
 Download today Connects to Sales Cloud NEW Jamie Wu opened your email: “Revised Acme proposal” SalesforceIQ for Sales Cloud
  31. 31. Head of Product Marketing APAC Derek Laney @derektweets #SFAPAC
  32. 32. #1 Customer service platform Service Cloud Lightning Service Console | New Empower agents with speed Service for Apps | New Personal, in-context support Service Wave Analytics | New Smarter service, instant insights Matt Bullock Founder & CEO
  33. 33. Hemang Mehta Senior Manager, Sales IT Analytics Cloud The next wave of analytics Wave Apps for Sales
 and Service | New Make data driven decisions Wave Actions | New Instantly take action on data Mobile Analytics Get answers on any device
  34. 34. App Cloud Build any app, fast Innovation, not infrastructure Empower everyone Point and click app development Most trusted platform Run all your apps in the cloud #1 Cloud app dev platform Jyotsna Khandekar IT Analyst
  35. 35. Head of Global Marketing Services Dominic Quin @Fonterra
  36. 36. The Salesforce Customer Success Platform in Action Sales CommunityMarketingIoTApps
  37. 37. and customers IoTIoT to the Internet of Things ? How do 
 you connect… the Customer Success Platform
  38. 38. Introducing the IoT Cloud Connect the Customer Success Platform to the Internet of Things
  39. 39. NEW IoT Cloud Connect to everything Massive scale Real-time Powered by Thunder
  40. 40. Home
 Consumer Automotive Health Any App Retail Logistics Travel
  41. 41. How the IoT Cloud Works Capture 
 customer IoT events1 Trigger 1 to 1 real time rules2 Engage 
 customers 1 to 13 Salesforce IoT Cloud Powered by Thunder Salesforce AppsInternet of Things IoTIoT
  42. 42. Capture 
 customer IoT events1 Trigger 1 to 1 real time rules2 Engage 
 customers 1 to 13 Salesforce IoT Cloud Powered by Thunder Salesforce Marketing Cloud 1 to 1 customer journeys Microsoft Office 365 Partnership with Microsoft
  43. 43. The Salesforce Customer Success Platform in Action Sales CommunityMarketingIoTApps
  44. 44. The Salesforce Customer Success Platform in Action Sales CommunityMarketingIoTApps
  45. 45. Director, Solutions Engineering Rob Newell @salesforceapac #SFAPAC
  46. 46. The Digital Transformation of Western Union Yesterday Today
  47. 47. Mobile Payment Apps Mobile Wave Analytics 100,000 kiosks and ATMs 5 million social fans 1 million community members 500,000 agents Sales Service Marketing Community Apps Analytics CUSTOMER SUCCESS PLATFORM for
  48. 48. Casey Denby Senior Manager, Operations Sales Cloud #1 Sales application Lightning Experience | New Sell faster as a team Sales Wave Analytics | New Sell smarter on any device Sales Platform & Ecosystem Sell the way you want
  49. 49. Marketing Cloud #1 Marketing application 1 to 1 customer journeys Connect every interaction Precision marketing Predict and personalise content Every channel, every device Email, mobile, social, ads & web Teresa Chipps VP, Retail & 
 Shopper Marketing
  50. 50. Community Cloud #1 Community platform Lightning Community Builder | New Drag and drop new capabilities, fast Personalized Recommendations Targeted content for everyone E-Commerce for Communities | New New channel for growth Martha Garcia Account Manager
  51. 51. Get Ready for a New Kind of Customer Success IoTIoT
  52. 52. Thank You to Our Sponsors
  53. 53. Start with Cloud Expo to explore the latest in cloud solutions and technology from Salesforce and our partners. Having a hard time deciding where to go next? Drop by one of our 10 min. live presentations and demos Let us help you design your Salesforce advantage in Collaboration Corner Don't forget to join our conversation on social media at #SFAPAC
  54. 54. This afternoon sessions are 3:00 p.m. – 4:00 p.m. Business Transformation: How To Stay Ahead of The Game in The Digital Age 4:15 p.m. – 5:15 p.m. SMB Keynote: Learning from Fast Growing Businesses Rowena Westphalen
 Analytics Lead, Solution Engineering, APAC Adam Darvell
 Director Strategic Innovation, APAC Derek Laney
 Head of Product Marketing, APAC Matthew Porta
 Principal Solution Engineer, Service Cloud Ginger Kidd
 Senior Marketing Manager, ESMB, ANZ Craig Skinner
 Commercial Sales Director, NZ Stephanie Barnett
 Solution Engineer

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