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Advantage Tour - Admin Keynote, Sydney

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Advantage Tour - Admin Keynote

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Advantage Tour - Admin Keynote, Sydney

  1. 1. Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward- looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. Safe Harbor
  2. 2. Salesforce 
 Admin Keynote Gary Luton
 Senior Vice President, APAC Customer Success Group
  3. 3. Adminsarethe of Salesforce Heart & Soul
  4. 4. We’re On a Journey Together 48 RELEASES 1.8M SUCCESS COMMUNITY MEMBERS 2.4M+ IDEAEXCHANGE
 POINTS
  5. 5. We Are Dedicated to YOU
  6. 6. Megan Petersen Principal Success Manager
  7. 7. This is the Year of the Salesforce Admin!
  8. 8. Year of the Admin Video
  9. 9. We are So Inspired By YOU Implementing Innovation Creating Operational ExcellenceSolving Business Problems Sam Brackley ! Ivy College Dylan Jobson ! Morphate Christine Crespo ! SiteMinder
  10. 10. Technology Leaders Must Know
 More Than Technology Managers that can successfully straddle both business and technology are thriving. Today’s CIO is as much a business leader as a technological guru…CIOs need to be able to translate the capabilities of complex technology to users. Successful CIOs will focus largely on the BT agenda — investments in technology that win, serve, and retain customers.
  11. 11. Technology Leaders Have a Unique Skillset Leaders must know the technology, the business, and operations Technology Business Operations
  12. 12. You are All Technology Leaders Salesforce Admins know technology, business, and operations Business OperationsTechnology
  13. 13. Trevor McDougall CIO, Open Colleges
  14. 14. Know the Technology Guide Your Business Practice Operational Excellence Lead Your Company to the Future with Lightning
  15. 15. Know the Technology Guide Your Business Practice Operational Lead Your Company to
 the Future with Lightning
  16. 16. Andy Bennett Lead Solution Engineer
  17. 17. Evolution of Salesforce Video
  18. 18. Meet the New Salesforce Customizable
 Built for you, 100% customizable on the Salesforce Platform Everywhere
 New seamless desktop and 
 mobile experience Smart
 Sales intelligence built-in Introducing Lightning Experience:
 Salesforce, Reimagined NEW
  19. 19. Demo
  20. 20. What’s Available in Lightning Experience This is the beginning of a multi-release journey Winter ’16 (NOW) SALES Spring ’16+ SERVICE, PLATFORM Accounts and Contacts Opportunities Leads Activities Reports Dashboards Files Workflow Rules Chatter Cases Custom Objects Visualforce App Builder Customization Person Accounts Account Teams Opportunity Teams Campaigns Product Selector Advanced Charts And More!
  21. 21. Know the Technology Guide Your Business Practice Operational Lead Your Company to 
 the Future with Lightning
  22. 22. Gillian Madill Admin Relations
  23. 23. The Road to Lightning Experience It’s more than just flipping a switch, yelling surprise, and throwing confetti!
  24. 24. Guide Your Business on the Journey 2. Get Hands On 3. Engage1. Learn
  25. 25. Start Learning with Trailhead
  26. 26. New Trails and Badges Specifically For Admins Admin Trail Beginner Platform Basics Data Modeling Data Management Salesforce1 Mobile Chatter Basics Reports and Dashboards UI Customization CRM Basics Accounts and Contacts Leads and Opportunities Events Admin Trail CRM Data Security Formulas and Validations Process Automation Change Management Lightning App Builder Event Monitoring Admin Trail Intermediate
  27. 27. Lightning Trails & Badges For Admins and Users NEW Admin Trail Migrating to Lightning Experience Lightning Experience Basics Lightning Experience Features App Customization Lite Lightning Experience Rollout Admin Trail Starting with Lightning Experience Salesforce Basics App Customization Lightning Experience Rollout Sales Rep Trail Using Lightning Experience Salesforce User Basics Salesforce User Tour I
  28. 28. Connected to Admin Playground The safe and easy way to get hands on with the latest features Learn
 New Skills Complete Challenges Earn
 Points & Badges
  29. 29. AppExchange For Components Pre-built components to assemble apps and pages Build Apps Easily
 With pre-built Components from Salesforce partners that work for any device! Get Started Fast
 Kick start building with an out-of-the-box Component set from Salesforce Extend and Innovate
 Use Components from AppExchange with your own custom-built Components
  30. 30. Lightning Design System Design Beautiful Apps 
 Salesforce style guides and modern enterprise UX best practices built-in Deliver Apps Fast
 An open source framework and reusable code base to build apps
 in record time
 Build pixel-perfect apps
  31. 31. Engage with Your Users Gather User Feedback Use Chatter Groups to house key information
 Quick Actions let users give feedback from anywhere Administer from Anywhere Use SalesforceA to administer on the go
 Take notes and post tips from Salesforce1 SABWA Salesforce Administration by Walking Around
 Watch how they use Salesforce
  32. 32. The Road to Lightning Experience Learn with 
 Trailhead Modules Winter 16 
 Release Notes Migrate Your Org Experiment in 
 Admin Playground Lightning Launch Explore Lightning 
 Components Lightning 
 Design System Winter ’16 
 Pre-Release Rollout LEARN Test 
 Use Cases Prepare 
 Users GET HANDS ON ENGAGE
  33. 33. Christine Crespo Salesforce Administrator
  34. 34. Know the Technology Guide Your Business Practice Operational Excellence Lead Your Company to 
 the Future with Lightning
  35. 35. Andy Bennett Lead Solution Engineer
  36. 36. The Admin’s Role is in the Center of it All Sales Ops Execs Sales Marketing Customer Support Customers Developers Partners
  37. 37. Practice Operational Excellence Onboarding Excellence Empower Users
  38. 38. Demo
  39. 39. Know The 
 Technology Guide Your 
 Business Practice Operational Excellence You are the Ambassador to the Future Use these skills to bring your company to the future!
  40. 40. Cloud Expo “APAC Success Central” group on the Success Community #SFAPAC success.salesforce.com Tell us your story!
  41. 41. thank y u

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