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Accenture salesforce solutions

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Accenture salesforce solutions

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Accenture salesforce solutions

  1. 1. Accenture and Salesforce.com Delivering
  2. 2. enterprise cloud solutions that help accelerate business value and enable high performance
  3. 3. 1 Businesses and governments around the world are
  4. 4. increasingly adopting—and extracting greater business value from—software-as- a-service (SaaS) solutions. They have seen, first-hand, the advantages of transitioning to dynamic IT provisioning: increased operational and financial flexibility, reduced IT ownership and maintenance costs, and greater employee productivity are just a few. In short, SaaS has shifted the focus from IT to the business that IT is intended to support.
  5. 5. Accenture and salesforce.com®: A
  6. 6. winning combination Accenture is the go-to provider for companies looking to configure and “Accenture deploy cloud solutions that enable Non-stop consumers demand non- stop performance its Force.com® cloud platform enables businesses to take advantage of platform-as-a-service (PaaS) efficiencies is the leading service provider on high performance. We apply proven methodologies and tools to simplify—and accelerate—complex, global Salesforce® and run complete enterprise resource planning solutions, as well as custom applications. many of salesforce.com’s largest transformational implementations. Above all, we help our clients realize the value of cloud in many areas of their business—from sales force As market leaders in our respective projects. Accenture automation to customer service and support to supply chain management. Salesforce.com is the world leader in customer relationship management industries, we have established a strong, dynamic, client-centered partnership that is shaping the future of cloud computing. understands how to help customers rapidly achieve For nearly 10 years, we have partnered to deliver business value and strategically invested in innovative technology and measurable business value from our technology and software. Its cloud, social and mobile solutions cover sales, service and marketing, workplace collaboration and client-centered alliance initiatives. Along the way, we have helped hundreds of organizations achieve the full potential of has proven its worth in projects across all performance management. Additionally, enterprise cloud computing. industries—delivering customer success in terms of operations impact, delivery quality and business value.” Dan Streetman SVP, Worldwide Alliances Never have Accenture and salesforce.com’s joint capabilities been more relevant. That is because businesses today must be more information, but also others’ opinions. The ability to continually re-evaluate their choices and assess how well a brand lives
  7. 7. & Channels GTM, salesforce.com agile. Their campaigns must deliver value up to its promise has made them much faster. Perhaps most importantly, they must more demanding. They expect to have quickly adapt to “non- stop” consumers’ greater control of the sales and service changing behaviors and expectations. processes, seamless engagement through Recent Accenture research1 confirms that multiple—and tightly integrated—channels, customers no longer follow a linear course and, above all, a differentiated and toward purchase. Rather, they navigate satisfying experience at every turn and via a variety of non- linear, interconnecting every device. Companies that fail to meet pathways that cross many channels and these demands lose customers. provide easy access to not only more 1. Accenture, “The Digital Customer:It’s Time to Play to Win - The Global Consumer Pulse Research,” 2013, http://www.accenture.com/Microsites/global-consumer-pulse-research/Pages/home.aspx 2
  8. 8. Accenture: The Salesforce
  9. 9. Implementation Leader When it comes to implementing stand- Strategy & Architecture alone or integrated Salesforce solutions, Accenture lays the foundation for the Accenture’s capabilities are unmatched. Salesforce journey with assessment tools We are regarded by salesforce.com as its and roadmaps that help clients not only most strategic and experienced integration identify cloud challenges and opportunities, partner, with a track record of hundreds of but also achieve their desired end states. successful deployments across industries. We are increasingly implementing solutions Agile Execution that incorporate multiple Salesforce clouds— Our rapid implementation methodologies Sales Cloud®, Marketing CloudTM, Service and global delivery capabilities make the Cloud®, Chatter®, Force.com, Data.com® and delivery of Salesforce solutions more flexible HerokuTM— simultaneously. Forrester Research than ever. Each deployment is designed to has recognized us as a leader in these types leverage new approaches, methodologies and of implementations and notes that we are commercial models that will deliver on the particularly well suited to “transformational, Salesforce promise of agility and scalability. complex, or global projects that change the business in a significant way.”2 It’s no Elastic Operations surprise that we are leading salesforce.com’s For clients farther along on their Salesforce largest transformational implementations journeys, we help establish ongoing around the world. maintenance and support capabilities. Our One of the reasons our Salesforce implementations are so successful is our focus on delivering meaningful outcomes, regardless of where our clients are in their SaaS maturity. Our solutions fall into three broad categories: services take many forms—from leveraging our Salesforce factory capabilities within our Global Delivery
  10. 10. Network to enable elastic capacity to establishing governance models that help clients optimize their release-management processes for Salesforce applications. 2. L. Herbert,“The Forrester WaveTM: Salesforce.com Implementation Services,Q2 2013,” Forrester Research,Inc., June 18, 2013. With our robust Salesforce capabilities, Accenture delivers real business value in customer relationship management and customer experience management, sales force automation, partner relationship management, customer service, contact center and call center, social media, marketing (including marketing resource management and digital marketing), human resource management, and platform and customer development. Industry Solutions Accenture has multiple Fullforce certified industry solutions, including in Communications & Media, Financial Services and Life Sciences and the list is growing. 3
  11. 11. Benefits of an Accenture
  12. 12. implementation “Accenture is helping organizations push the boundaries of how they use Salesforce to drive transformational change across industries.” Saideep Raj Global Managing Director, SaaS and Emerging Platforms, Accenture Accenture’s delivery assets,tools and methodology helps speed migration to the cloud and help organizations achieve business results faster. Our tools include: • Accenture Delivery Methods for SaaS Accenture guides organizations that are considering new investments in Salesforce • Taking advantage of new SaaS ecosystems to collaborate in ways that • Accenture SaaS Delivery solutions, as well as those that are were not possible with on-premise Toolkit for Salesforce looking to scale their current Salesforce footprint. In working with Accenture, these organizations are able to gain a technology. • The incorporation of SaaS and Salesforce solutions as part of the overall architecture • Accenture Foundation Platform for Salesforce number of benefits, which may include increased efficiency across business and IT operations, and invigorated customer in new business and IT operating models to help improve operations and lower costs. • Accenture Reusable Technical Library for Salesforce and partner relationship management programs. Other benefits may include: • Accenture PRM Quick Start Tool for Salesforce • Accenture Quick Start Tool for Salesforce.com Service Cloud • Accenture System Diagnostics for Salesforce • More meaningful results by using the agility of the SaaS model to test and prove a hypothesis for a business case that is • Fewer redundancies and greater economies fluid—versus one that is carved in stone. of scale in run/maintenance costs by
  13. 13. • A true 360-degree view of the customer migrating applications to the cloud. (and, consequently, better customer experiences) by incorporating social media and Salesforce marketing technologies. 4
  14. 14. Why Accenture?
  15. 15. Accenture is a Leader in Salesforce.com Implementation Services The ForresterWaveTM: Salesforce.comImplementationServices, ForresterResearch,Inc., Q2 2013 Whether clients are looking for a stand- experienced implementation partner. To Network—which makes up the largest and alone Salesforce implementation or a date, we have deployed more than 1.25 most diversified group of management multi-cloud solution, Accenture is prepared million Salesforce seats globally and we are consulting, technology and business process to help. We can offer: currently driving salesforce.com’s largest outsourcing professionals in the world— transformation initiatives. Our rapidly offers competitive delivery approaches and Cloud innovation and leadership growing team of Salesforce professionals, an unparalleled global footprint. This means Our experience and breadth of coverage in more than 4,100 strong, located strategically our resources are where you need them— SaaS solution delivery is unmatched. With around the world, include more than locally, within our seven Accenture Cloud more than 6,600 SaaS professionals around 1,600 that are Salesforce certified. That Centers of Excellence, or in the world’s the world, we bring business acumen, is more than twice as many as any other leading talent hubs. deep industry expertise and customer provider. We deliver up to 50,000 hours of relationship management leadership to training each year, including in our SaaS
  16. 16. World-class tools clients that have chosen cloud-computing Methodology Academy. Accenture applies proven methodologies, solutions. To date, we have worked on more reusable methods, accelerators and other than 8,000 cloud projects in 50 countries, proprietary assets to accelerate Salesforce including those of 58 of the Fortune implementations and mitigate delivery 100, and have led hundreds of successful risk. With our powerful set of intelligent enterprise SaaS implementations. and agile tools (see sidebar on page 4), we help organizations gain deeper insight into the existing application landscape, simplify migration to the cloud, and deploy resources for future SaaS releases. All tools support global and enterprise-wide deployments. Accenture is part of the Salesforce Fullforce Masters Program, achieving six certifications for our recognized expertise in delivering large-scale, enterprise-wide salesforce.com solutions that help companies Market-leading Salesforce better connect with their customers. capabilities With the largest Salesforce practice in the world, Accenture is recognized as salesforce.com’s most strategic and Global reach Accenture delivers high-quality, cost- effective solutions because we harness deep delivery capabilities. Our vast Global Delivery 5
  17. 17. High performance delivered
  18. 18. The winning combination Together, Accenture and salesforce.com • Helped a global leader in unified are ushering a new age of SaaS value communications undergo a sales and helping our clients become non-stop transformation via a Salesforce® businesses. Through our partnership, we implementation that launched a new, are extending the benefits of Salesforce unified and more agile sales platform solutions more widely across the enterprise, featuring streamlined sales processes and helping organizations foster growth, and a 360 degree view of customers innovation and improve their competitive and allies, thus providing stronger, more advantage. Consider the following: accurate data for customer service and • Teamed with a global specialist in energy management to design, implement and deploy a unique salesforce.com CRM solution for more than 25,000 users in more than 100 countries within 20 months. • Helped a European not-for-profit foundation automate its assessment methodology for gender equality in the workplace. Harnessing the power of cloud computing and the Salesforce Heroku platform-as-a- service (PaaS), we delivered an interactive Web application at about half the cost of a traditional solution, with minimal ongoing hosting and run costs. • Helped a global telecommunications provider apply social media tools to engage employees, harness innovation and enhance productivity. The Salesforce Chatter platform is enabling employees around the world to collaborate to solve problems, share resources and documentation, and pursue opportunities more quickly than ever before. • Worked with a high-tech organization sales opportunities. to transform the way its pre-sales • Worked with a leading vision provider organization shared information and to millions worldwide to develop a used internal services to improve global customer view across disparate effectiveness. By leveraging Service Cloud lines of business while cultivating rapid and Chatter to support organizational organizational change and greater and business process changes, the client cross-line-of-business collaboration. has improved the
  19. 19. productivity of the This multi-phase global Saleforce CRM pre-sales systems engineers and service deployment helped the client drive teams, has enhanced overall collaboration measurable improvements by streamlining and best-practice sharing across multiple sales, services, and operations processes organizations, and is well-positioned to across the organization. Accenture’s scale for future growth. SaaS methodology and experience • Helped a large retailer reinvent its operationalizing Salesforce from an • Enabled a large global pharmaceutical company to achieve high performance through a new cloud- based call center leveraging the Salesforce Service Cloud platform. The solution has allowed the client to reduce costs, increase customer service capabilities by organizational and enterprise-wide implementing the Salesforce Service perspective proved particularly valuable to Cloud® to create the flexibility to keep the insurer, which had historically operated up with the demands of its customer in a very business-unit focused manner. base and provide a stronger customer and agent experience. efficiencies, and improve its ability to respond to its customers’ needs using data from the call center. Together,Accenture and salesforce.com offera broad set of cloud and industry solutions that help companies connectwith their customers, business partners and employeesin entirely new ways to drive revenues, loyalty and higher levels of performance.Let us help you build the enterprise cloud computing capabilities that will enable you to give your customers,employees and business partners the experiences they demand and deserve. 6
  20. 20. About Contact About Accenture
  21. 21. salesforce.com To find out how Accenture can help you use Salesforce solutions to create a non-stop business and enable high performance, please contact: Accenture is a global management Salesforce.com is the world’s largest consulting, technology services and provider of customer relationship outsourcing company, with more than management (CRM) software. For more 305,000 people serving clients in more information about salesforce.com (NYSE: than 120 countries. Combining unparalleled CRM), visit: www.salesforce.com. Saideep Raj Global Managing Director SaaS and Emerging Platforms, Accenture saideep.raj@accenture.com experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and Rebecca Garlotte governments. The company generated net Global Alliance Lead, revenues of US$30.0 billion for the fiscal Accenture year ended Aug. 31, 2014. Its home page is rebecca.garlotte@accenture.com www.accenture.com. Guy Taylor Vice President, Global Alliances, salesforce.com gtaylor@salesforce.com Copyright © 2014 Accenture All rights reserved. Accenture, its logo,and High Performance Delivered are trademarks ofAccenture. Salesforce,Force.com,Sales Cloud,Service Cloud,Chatter, Data.com,Heroku and others are trademarks of salesforce.com,inc.and are used here with permission. mc734

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