4 Perfect Days at Dreamforce 2012

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Whether it's your first or tenth Dreamforce, there's something for everyone! Create your schedule on the Agenda Builder: www.dreamforce.com.

Looking to try something new? Let the Salesforce.com MVPs pick your schedule for you: http://bit.ly/QDOTsi

Tweet questions to @Dreamforce!

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4 Perfect Days at Dreamforce 2012

  1. 1. Sales !"#$%&$(")*+,"&-%" Professionals * Create your own agenda today Start NowDAY Getting Started1 2:00 pm 3:30 pm BREAKOUT SESSION BREAKOUT SESSION New to Dreamforce Sales Cloud: An Introduction T U 3:30 pm BREAKOUT SESSION Building a World-Class Sales Culture Though Social Collaboration E S 5:00 pm BREAKOUT SESSION Sales Cloud: Killer Customizations: How Leading Customers are driving adoption9/18 6:00 pm EVENT Welcome Reception: Visit the Sales Cloud CampgroundDAY Vision and Customer Success2 9:00 am 11:30 am KEYNOTE EXPO OPENS Dreamforce Keynote with CEO Marc Benioff Visit the Sales Cloud Campground W 1:30 pm BREAKOUT SESSION Secrets of the Big Guns: Sales Leadership Panel E D S 4:30 pm BREAKOUT SESSION Driving Productivity: What’s Coming Next for SFA with Gartner9/19 6:30 pm EVENT Dreamforce Gala: Rock out with the Red Hot Chili PeppersDAY Touch the Future of Sales3 9:00 am 10:30 am KEYNOTE BREAKOUT SESSION Sales Cloud Keynote, Linda Crawford, EVP/GM Sales Cloud | REGISTER NOW Dashboards Drive By: How Top Companies are Transforming T H 12:00 pm KEYNOTE Transform How You Sell with Data.com U R 1:30 pm BREAKOUT SESSION Looking into the Crystal Ball – The Future of Sales S9/20 3:00 pm BREAKOUT SESSION True to the Core: What’s Coming Next for our Core ProductsDAY Put It All Together4 10:00 am 10:00 am BREAKOUT SESSION KEYNOTE Sell Better Together: Metrics Driven Sales Coaching The Power to Breakthrough with Tony Robbins F 11:30 am BREAKOUT SESSION Roadmap Sneak Peak: The Future of Salesforce Analytics R I 1:00 pm BREAKOUT SESSION Attend Breakout Sessions You Might Have Missed9/21 2:00 pm Q&A KEYNOTE Q&A with Marc Benioff , CEO and Parker Harris *Suggested itinerary for sales professionals.
  2. 2. Service !"#$%&$(")*+,"&-%" Professionals .DAY Hit the ground running1 12:30 pm 2:00 pm Breakout Session Breakout Session Self-service – The Ultimate Experience Implementing Knowledge Centered Support (KCS) with Salesforce Knowledge T U E 6:00 pm Event Dreamforce Welcome Reception S9/18 6:30 pm Event Service Cloud Executive Dinner – By Invitation OnlyDAY Touch the future of customer service2 9:00 am 11:00 am Keynote Event Marc Benioff Dreamforce Keynote Visit the LIVE Service Cloud Call Center 1:30 pm Breakout Session Service Cloud Roadmap W 3:00 pm Keynote Fireside Chat with Sir Richard Branson E D 3:00 pm Breakout Session Service, Sales & Marketing – with Michael Maoz from Gartner Research S9/19 6:30 pm Event Rock with the Red Hot Chili PeppersDAY Go deep and meet the experts3 T 10:30 am 1:30 pm Keynote Breakout Session Service Cloud Product Keynote with Special Guest, Nissan Future Trends in Customer Service – with Kate Leggett from Forrester Research H U R 3:30 pm Breakout Session Calculating Support ROI with Analyst Francoise Tourniare S9/20 4:00 pm Breakout Session The 5 minute support dashboardDAY Put it all together4F 10:00 am 10:00 am Keynote Breakout Session Transform with Tony Robbins! Meet the Service Cloud Product Experts R I9/21 2:00 pm Q&A Marc Benioff and Parker Harris *Suggested itinerary for service professionals.
  3. 3. !"#$%&$(")*+,"&-%" IT Professionals . Create your own agenda today Start NowDAY Hit the ground running1 11:00 am 11:30 am Breakout Session Breakout Session Understanding Force.com in 60 Minutes or Less Unlocking the Power of the Citizen Developer 1:00 pm Breakout Session Introduction to the Salesforce Platform T 2:15 pm Breakout Session Shining a Light on Shadow IT – Replacing Lotus Notes U E 4:00 pm Breakout Session Introduction to Heroku S9/18 6:00 pm Event Dreamforce Welcome ReceptionDAY The Big Show2W 9:00 am 3:00 pm Keynote Keynote Marc Benioff Dreamforce Keynote Fireside Chat with Sir Richard Branson E D 4:30 pm Breakout Session CIO Roundtable: Chief Innovation Officer S9/19 6:30 pm Event Rock with the Red Hot Chili PeppersDAY Platform Deep Dive3 T 9:00 am 10:30 am Breakout Session Breakout Session Governance and the Social Enterprise A Behind the Scenes Look at the Force.com Platform H U R 10:30 pm Breakout Session Building the Oracle Social Front Office S9/20 12:00 pm Keynote Salesforce Platform Keynote, Parker Harris, EVP Technology SalesforceDAY Transform your IT4F 9:00 am 10:00 am Breakout Session Keynote Integrate Business Apps with Facebook, Twitter and LinkedIn Transform with Tony Robbins R I9/21 2:00 pm Q&A Q&A with Marc Benioff and Parker Harris *Suggested itinerary for IT professionals.
  4. 4. !"#$%&$(")*+,"&-%" MarketersDAY Tuesday1 11:00 12:30 Breakout Session Breakout Session Marketing Cloud: Social media 101 Marketing Cloud: How to set your social media priorities T 2:00 Breakout Session Marketing Cloud: Intro to social listening U E 6:00 Event Welcome Reception (Expo Open until 8pm) S9/18DAY Wednesday2 9:00 12:00 Keynote Breakout Session Social Enterprise Keynote with Marc Benioff & guests Using social to gather intelligence behind enemy lines W 1:30 Breakout Session CTRL ALT DEL – Rebooting your brand in a connected world E D 3:00 Keynote Sir Richard Branson S 6:30 Event Dreamforce gala with the Red Hot Chili Peppers9/19DAY Thursday3 T 9:00 10:30 Breakout Session Breakout Session Generating leads with social media Social media marketing for marketers H 1:30 Keynote Marketing Cloud Keynote with Facebook, Ford and U Unilever R S 3:00 Breakout Session Staying on the bleeding edge of online advertising9/20 5:00 Keynote Gen. Colin Powell & Jeff Immelt, CEO GEDAY Friday4 8:30 Breakout Session Marketing Cloud: Your playbook for a global social media strategy 10:00 Breakout Session Training Your Company for Social Media F 10:00 Keynote The Power to Break through: Your Ultimate Edge! With Tony R I Robbins9/21 1:00 Breakout Session Marketing Cloud Product Roadmap
  5. 5. Small & !"#$%&$(")*+,"&-%" Medium BusinessesDAY Welcome Day1 2:00 pm 5:00 pm Breakout Session Breakout Session How Social Productivity Changed the Game for 3 Businesses App Exchange: Build Your Small Business with Apps T U E 5:30 pm Event Small & Medium Business Expo Tours & Meetup on the Plaza S9/18 8:00 pm Event SME Welcome Party Details in Chatter Group: SMB ExperienceDAY Dreamforce Keynote with Marc Benioff2W 9:00 am 12:00 pm Keynote Breakout Session Social Enterprise Keynote with Marc Benioff & Guests Introduction to Desk.com E D 1:30 pm N Breakout Session Help Your Customers Help Themselves: Desk.com Self Service E S 3:00 pm Keynote Fireside Chat with Sir Richard Branson D A 4:30 pm Mini-Note 4 Small Business Leaders Share More than 4 Lessons Y9/19 6:30 pm Event Dreamforce Gala: Rock with the Red Hot Chili PeppersDAY SME Keynote with Hilarie Koplow-McAdams3 T 9:00 am 10:30 am Keynote Breakout Session Sales Cloud Product Keynote with Linda Crawford & Guests Six SMB Customers Share Their Sales Success Secrets H U R 12:00 pm Breakout Session How Small Businesses Use Sales Cloud and Desk.com S9/20 1:30 pm Keynote SME Keynote with Hilarie & Guests; Yelp, Square, CakeBoss & OthersDAY More Great Breakout Sessions4F 10:00 am 11:30 am Breakout Session Breakout Session Grow Baby Grow: Using Salesforce to Fuel Small Business Growth Online Marketing for Bootstrappers R I 1:00 pm Breakout Session The Small Business App Marketplace: Desk.com, Do.com & More9/21 2:00 pm Q&A Marc Benioff and Parker Harris *Suggested itinerary for service professionals.

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