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Saiff Solutions | Technical Writing, Software Documentation, Outsourcing

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Saiff Solutions creates helpful documentation that reduces support costs and delights your customers. Now that customers prefer a self-service solution to get answers, you need more than engineers or translators can provide. We help your customers find the exact information they need, through easy-to-understand English documentation.

From the Philippines—consistently ranked the #1 country in business English—our global team assists companies in Japan, Australia, US, and Canada to dramatically improve their documentation. Let Saiff Solutions enable you to create a seamless customer experience through excellent documentation.

Published in: Business
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Saiff Solutions | Technical Writing, Software Documentation, Outsourcing

  1. 1. COMPANY HIGHLIGHTS THE BEST TECHNICAL DOCUMENTATION VALUE ON THE PLANET
  2. 2. CONTENTS WHAT IS SAIFF SOLUTIONS? SAIFF SOLUTIONS SERVICES WHY SAIFF SOLUTIONS? WHO WE ARE SAIFF SOLUTIONS TESTIMONIALS OUR VALUES CORPORATE CULTURE OUR CLIENTS OUR PARTNERS CONTACT US 3 4 5-6 7-8 9 10 11 12 13 14 • • • • • • • • • •
  3. 3. WHAT IS SAIFF SOLUTIONS? A PREMIERE, EXPERT TECHNICAL WRITING OUTSOURCING COMPANY FOUNDED BY CEO BARRY SAIFF COMMITTED TO EXCELLENCE & CUSTOMER SERVICE Servicing companies ranging from startups to the Fortune 500 Incorporated in 2011 in Tagaytay City, Philippines Superior documentation at prices that yield extraordinary value 3
  4. 4. SAIFF SOLUTIONS SERVICES Complete solutions, including: PRODUCT AND SERVICE DOCUMENTATION: software, hardware, manufacturing, process, developer WRITING FOR TRANSLATION TOPIC-BASED AUTHORING, XML, DITA, DOCBOOK TRAINING, MENTORING, AND MANAGEMENT SUPPORT DOCUMENT CONVERSION: including transitions to topic-based/XML content MULTI-CHANNEL DELIVERY GRAPHIC DESIGN 4
  5. 5. WHY SAIFF SOLUTIONS? The best value on the planet WORLD-CLASS QUALITY The highest quality documentation: accurate, clear, and easy to use. CUSTOMER SATISFACTION Improved content results in lower support costs and higher customer satisfaction. Each of our Editors has at least 10 years of technical writing or editing experience, including high profile projects at Fortune 500 companies. Low turnover, high loyalty, maximum productivity, and a culture of learning. EXCELLENT QUALITY CONTROL & PROJECT MANAGEMENT OUTSTANDING MANAGEMENT AND TRAINING 5
  6. 6. WHY SAIFF SOLUTIONS? Costs and location A GREAT COUNTRY FOR TECHNICAL WRITING: PROVIDING REWARDING JOBS: Tagaytay City is not a major hub. Colleges and universities abound here; yet most jobs are in major cities (Manila, Cebu). Talented local staff are happy to have great jobs near home. The Philippines ranks #1 in business English, ahead of the US and the UK: www.globalenglish.com/business_English_index 6
  7. 7. WHO WE ARE Meet the Saiff Solutions management. 26 years developing documentation for large US companies, including Oracle, Symantec, IBM, GE. Expert in technical writing outsourcing and managing cross-cultural talent across the globe. Led writing teams at 7 companies; hired dozens of writers. Key leader of the transition to a unified content strategy at Symantec. Extensive experience in writing, editing, software development processes, content management, localization facilitation, and the tools and technologies that support all of these functions. Authored hundreds of guides, manuals, online help systems, information databases, articles, and books. • • • • • BARRY SAIFF CEO and Founder 7
  8. 8. WHO WE ARE Meet the Saiff Solutions management. MARK DIGNADICE Managing Editor Operations Manager DINDIN (FERDINAND) TABUYAN 16 years technical writing & editing experience, including work in several cities in the Philippines and in the US. Keen understanding of Filipino work culture; extensive experience with global teams. Over 10 years technical writing & editing experience in Canada and the US for Fortune 500 companies including Blackberry, IBM, Intel, and AMD. Extensive experience with Adobe FrameMaker and DITA. Experience with Filipino human resource laws, technical writing, accounting, training, and management. Excellent project manager, client relations manager, staff mentor. Experience training Filipino staff to work effectively on global teams. MIKE RONQUILLO Senior Technical Editor • • • • • • 8
  9. 9. SAIFF SOLUTIONS TESTIMONIALS “Saiff Solutions has provided excellent writing, editing, guidance, and advice. …The client is impressed with and very happy with the high quality services provided by Saiff Solutions. I would highly recommend Saiff Solutions, Inc. to any company that wants great documentation in English.” TAKEO IRIE Kanagawa, Japan, Consultant Additional testimonials, Clients: www.saiffsolutions.com/home/outsourcing-tech-writing-testimonials www.saiffsolutions.com/home/our-clients 9 “I thought the presenter did an excellent job engaging the audience. It wasn’t death by PowerPoint.” ROBERT W. KAPFHAMMER Instructional Designer Attended Motivate and Empower Globally-Competitive Teams of Content Professionals, Encore Session (May 17, 2016)
  10. 10. OUR VALUES We operate daily based on these values: CUSTOMER SERVICE EXCELLENCE HONESTY INTEGRITY RESPECT INCLUSION AND NON-DISCRIMINATION RESPONSIBILITY COMMUNICATION LEARNING More details: www.saiffsolutions.com/home/working-with-philippines-technical-writers 10
  11. 11. CORPORATE CULTURE Our business model is based on integrity. Management based on integrity is a major selling point with potential staff at all levels. We treat everyone fairly We fully comply with all employment laws We provide competitive wages and benefits We provide a work environment free from unlawful or harmful discrimination We value our staff and invest heavily in their development, via many different training programs • • • • • 11
  12. 12. OUR CLIENTS 12
  13. 13. OUR PARTNERS 13
  14. 14. CONTACT US We’re available via email, phone call, Skype chat or call, or Facebook message. If we don’t reply right away, don’t worry, we’ll get back to you as soon as we can. barrysaiff@saiffsolutions.com SaiffSolutions +63 917 872 0929 +1 415 350 2959 www.saiffsolutions.com Marketing materials: www.saiffsolutions.com/home/cps

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