Enterprising eDiscovery professional seeking opportunities where I can utilize my analytic abilityand
professionalskills, toexpand my establishedrecordof teamwork asworking withteam ina professional
and positive environment. Accepting multiple tasks, prioritizing them, and achieving results with
strong work ethics and with experience in communicating with team members of ideas and concepts.
XEROX LEGAL BUSINESS SERVICES
Senior Client Services Specialist (March, 2016- Present)
Managing client relationshipand handling complex projects includingcollection, processing, reviewing
and production of documents within the stipulated time period. Managing team of 10 members, to
handle all kind of request from clients which includes Law firms, banks, review vendors, managed
∞ Keeping track records of all kinds of request from client through JIRA and BUGZILLA (In
∞ Assigning complex task through complex team BUGS, providing them instructions with client
∞ Handling complex request which includes:
o Processing of documents
o Background checks of documents
o Building Scripts to complete multiple tasks
o Building and Modifying search terms query
o Creating customized reports
∞ Handling direct client communications through emails, calls, conferences.
∞ Posting all kinds of instructions which need to be taken care while perform tasks
∞ Prioritizing urgent request and providing status of request with ETA.
∞ Providing 24X5 client services with proper staffing requirements.
∞ Validating search terms over tool with correct use of Boolean operators and Proximities
like AND, OR, NOT, w/n, *, ?, a/n, and many more
∞ Analyzing large data sets using SQL Skills.
∞ Coordinating with team members, with regular updates over complex request and providing
training if required.
∞ Providing regular feedbacks to team members and taking inputs to make operative workflow.
∞ Preparing weekly SLA/ETC reports for management and clients
∞ Analysis of data, creating quality and preparing training materials for client and internal
∞ Preparing Annual reports/ PPTs for client and internal purpose to check Quality,
performance, consistency, ETA reports and other customized reports.
XEROX LEGAL BUSINESS SERVICES
Client Services Specialist (October, 2014- March 2016)
Dealing day to day with multiple clients for running search terms over different database on OmniX
with complex criteria’s, and providing customized reports. Modifying erring out terms, with use of
operators and proximities, provided by clientand making compatibilitywithtooland providing desired
∞ Troubleshooting litigation support application, distinguishing among software problems and
user errors, and providing end user support.
∞ Working with policies, protocols and standards setup by the company
∞ Extensive use of excel sheets for matching, trimming, sorting, de-duplication of values,
reporting, v-lookup, pivot tables, charts and more
∞ Multi-level quality checks performed over work product before deliveringto clientto ensure
it meets client specifications.
∞ Running Complex searches and generating customized reports
∞ Handing document collection, processing, review and production process from all stages.
∞ Regular Audit of earlier work performed and analyzing the uniformity of work done.
∞ Background checks for the documents with history
∞ Approachable to team at any point of time and helping them to complete the delegated task.
∞ Documenting and making flowcharts for complex task and request.
∞ Preparing presentation for client according to their requirements.
Feather in the Cap: Awarded for creating document which saves team valuable time for going into
the database to look for the information.
QUISLEX LEGAL SERVICES PVT. LTD, INDIA
Legal Technology Associate (January, 2012 – October, 2014)
Analyzing document population and categorizing with precision and recall rates of the search terms,
which are self-developed, by looking into the relevant documents. Culling out non relevant document
with file type analysis and non-hits of search terms. Preparing Privlogs and submission documents and
categorizing documents for the ease of client.
∞ Performing analysis over pre/post review population and creating binders accordingly.
∞ Performing search terms analysis to pull out relevant documents and review them
∞ Preparing multi-level QC binders using search terms precision and recall rates.
∞ Performing redactions and preparing Priv log excel sheets.
∞ Creating coding channels for each level (firs level review/QC), highlighting terms and
applying conditions in coding channels.
∞ Performing multiple task over various E-discovery platforms like DocuMatrix, OmniX,
Relativity, Attenex and more.
∞ Handling research/ investigation matters using Westlaw, Lexis Nexis etc.
∞ Training team over new tools with their functions and applicability.
∞ Documenting and preparing flowcharts to perform complicated task.
∞ Handling client request and requirements.
Orion of the project for best research work in insurance matters.
eDiscovery Platform Experience
∞ Omnix (Xerox)
February, 2014 Certified as Six Sigma Green Belt from Indian Statistical Institute, Delhi
Batch February, 2014
August, 2011 B.A.LL.B Graduate from University Institute of Law and Management
Studies, Gurgaon with First Division
March, 2006 Higher Secondary Education from Central Board of Secondary Education,
New Delhi with First Division
∞ Travelling and exploring new places.
∞ Sketching and painting
∞ Watching movies
∞ Listening Music