Lack of real time data visibility
and progress tracking for
Installers, Parts, Field Service
Agents led to poor customer
4. WHAT WE DID?
ABSYZ has setup the business process within Salesforce Field Service Lightning (FSL) and provided a simple
system of record to service members at all levels.
To make the solution holistic, third-party integration were carried out such as SAP(for Order and PO), Payment
Gateway, Docusign and SMS for notifications.
ABSYZ also streamlined onboarding of contractors and technicians on Salesforce platform for unified view.
While designing the solution we kept in mind about Ease of scheduling, assignment, and tracking each job/work
to closure. System generated formal documents throughout the process(Quote, Service Report, Invoice)
Data consistency ensured that reports and dashboards were relevant and enabled better decision making for
REDUCED TAT UPTO 3 HOURS FOR INSTALLATION
WITH HIGHER AVERAGE CSAT
• Achieved 1.3X service efficiency by automating task
assignment and extending platform capabilities to each
service team member.
• Applauded by business for improving Installation
• Increased Customer Satisfaction by approximately 25%