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Absyz - Salesforce integrators case study

A
Absyz Inc

Success stories of Salesforce Integration and implementations from Absyz - a Gold consulting partner for Salesforce. Absyz.com

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BEST STORIES OF
ABSYZ SALESFORCE
IMPLEMENTATIONS
NAVIGATE YOUR DIGITAL
TRANSFORMATION WITH ABSYZ
A LEADING
HOME IMPROVEMENT
COMPANY ENHANCES
CUSTOMER EXPERIENCE
WITH FIELD SERVICE
LIGHTNING (FSL), SALES &
SERVICE CLOUD
PROBLEM
Lack of real time data visibility
and progress tracking for
Installers, Parts, Field Service
Agents led to poor customer
experience.
WHAT WE DID?
ABSYZ has setup the business process within Salesforce Field Service Lightning (FSL) and provided a simple
system of record to service members at all levels.
To make the solution holistic, third-party integration were carried out such as SAP(for Order and PO), Payment
Gateway, Docusign and SMS for notifications.
ABSYZ also streamlined onboarding of contractors and technicians on Salesforce platform for unified view.
While designing the solution we kept in mind about Ease of scheduling, assignment, and tracking each job/work
to closure. System generated formal documents throughout the process(Quote, Service Report, Invoice)
Data consistency ensured that reports and dashboards were relevant and enabled better decision making for
top management.
OUTCOME:
REDUCED TAT UPTO 3 HOURS FOR INSTALLATION
WITH HIGHER AVERAGE CSAT
• Achieved 1.3X service efficiency by automating task
assignment and extending platform capabilities to each
service team member.
• Applauded by business for improving Installation
Experience.
• Increased Customer Satisfaction by approximately 25%

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Absyz - Salesforce integrators case study

  • 1. BEST STORIES OF ABSYZ SALESFORCE IMPLEMENTATIONS NAVIGATE YOUR DIGITAL TRANSFORMATION WITH ABSYZ
  • 2. A LEADING HOME IMPROVEMENT COMPANY ENHANCES CUSTOMER EXPERIENCE WITH FIELD SERVICE LIGHTNING (FSL), SALES & SERVICE CLOUD
  • 3. PROBLEM Lack of real time data visibility and progress tracking for Installers, Parts, Field Service Agents led to poor customer experience.
  • 4. WHAT WE DID? ABSYZ has setup the business process within Salesforce Field Service Lightning (FSL) and provided a simple system of record to service members at all levels. To make the solution holistic, third-party integration were carried out such as SAP(for Order and PO), Payment Gateway, Docusign and SMS for notifications. ABSYZ also streamlined onboarding of contractors and technicians on Salesforce platform for unified view. While designing the solution we kept in mind about Ease of scheduling, assignment, and tracking each job/work to closure. System generated formal documents throughout the process(Quote, Service Report, Invoice) Data consistency ensured that reports and dashboards were relevant and enabled better decision making for top management.
  • 5. OUTCOME: REDUCED TAT UPTO 3 HOURS FOR INSTALLATION WITH HIGHER AVERAGE CSAT • Achieved 1.3X service efficiency by automating task assignment and extending platform capabilities to each service team member. • Applauded by business for improving Installation Experience. • Increased Customer Satisfaction by approximately 25%