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The TLC of Communication

John's talk on Communication at the Land Training Center's Leadership Conference in Khartoum, Sudan

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The TLC of Communication

  1. 1. ! The  TLC  of     Leadership  Communica�on   Communica�on  is  the  Leader’s  Job   ! ! 2   Ø Today’s  complex  business  environment  depends  on   effec�ve  communica�on   1   Ø Leaders  spend  80%  of  their  day  communica�ng   Ø 48  minutes  of  every  hour  is  spent:     Ø  On  the  telephone   Ø  Communica�ng  online   Ø  Talking  informally   John  P.  Girard,  Ph.D.   Ø Communica�on  is  in  every  management  func�on   Ø Leader’s  communica�on  is  purpose-­‐directed―directs   ! everyone’s  a�en�on  toward  the  goals   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   What  is  Communica�on?   Communica�on  Champion   ! 3   ! 4       Communica�on  is  the  process  by  which   informa�on  is  exchanged  and  understood  by  two   or  more  people,  usually  with  the  intent  to   mo�vate  or  influence  behavior   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   A  Model  of  Communica�on   Do  People  Understand?   ! ! 6   5   Encoding   Decoding   Issues   Culture   High  /  Low   Context   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.     1                                                                  
  2. 2. ! A  Con�nuum  of  Channel  Richness   The  Correct  Message   ! 7   ! 8   Leaders  must  choose  appropriate     channels  to  convey  messages   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   A  New  View  of  Communica�on   A  li�le  TLC  goes  a  long  way!   ! 9   ! 10   Leadership  Transparency  Vision and example  Security issues  Ease of access  Tending toward free The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.    Need to Share vs Need to Know  Privacy Technology  Help or hinder Culture Process Culture Technology Technology Culture Process Measurement Leadership  Resources (including time) Measurement Leadership  Content Creators The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   Best  Technology   The  Right  Technology   ! 11   ! 12   The Newest is always Best … The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.     2                                                                  
  3. 3. ! Big  Data   How  Big  is  Big  Data?   ! 13   ! 14   h�p://   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   h�p://   h�p://   h�p://   Lost  in  the  Data  …   ! 17     3                                                                  
  4. 4. ! TLC:  Leadership   Open  Leadership   ! ! 20   19   Respect  that  your   customers  and   employees  have   power.   Share  constantly   to  build  trust.   Hold  openness   accountable.   Nurture  curiosity   and  humility.   Forgive  failure.   Including Ray Downey, Special Operations Command lost 95 men that day – totaling 1,600 years of experience. (emphasis added) h�p://­‐rules/   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   Openness  Audit   TLC:  Culture   ! ! 21   22   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   h�p://­‐audit       The  Need  to  Share   Tribal  Leadership   ! ! 23   24   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.     4                                                                  
  5. 5. ! Tribal  Leadership   Free  Audio  Book   ! 25   ! 26   h�p://­‐book   h�p://   Leadership  Challenges  and  Opportuni�es  ©  2014,  John  P.  Girard,  Ph.D.   Leadership  Challenges  and  Opportuni�es  ©  2014,  John  P.  Girard,  Ph.D.   Impact  of  Social  Media   ! 27   CHAPTER 7 FUTURE TALES Well that didn’t actually happen, but . . . it could have! —Geena Davis, Actor and Raconteur Empowering  Knowledge  Workers  in  the  Arab  World  ©  2013,  John  P.  Girard,  Ph.D.   Interrela�onship  of  DM,  IM,  KM*   Stonecu�er  or  Cathedral  Builder?   ! Records Management Data Integration Artificial Intelligence Taxonomies Subject Classification Data Warehouse Forms Management Enterprise Portal After Action Review Web Portal Group Ware Content Management Data Management Communities of Practice Expertise Locator Ontologies Document Management Database Management Search Engine Information Management Virtual Collaboration Storytelling Knowledge Management * Developed by Denise Charbonneau (TBS) and Dr. John Girard John Constable. Salisbury Cathedral, from the Meadows. 1831. Oil on canvas. Private collection, on loan to the National Gallery, London, UK. The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D. ! 30   29       5                                                                  
  6. 6. ! Storytelling  by  Steve  Denning   HBR  May  2004   ! 31   ! 32   Purpose  of  Story   In  June  of  1995,  a  health  worker  in  a   �ny  town  in  Zambia  went  to  the  Web   site  of  the  Centers  for  Disease  Control   and  got  the  answer  to  a  ques�on  about   the  treatment  for  malaria.  Remember   that  this  was  in  Zambia,  one  of  the   poorest  countries  in  the  world,  and  it   happened  in  a  �ny  place  600  kilometers   from  the  capital  city.  But  the  most   striking  thing  about  this  picture,  at  least   for  us,  is  that  the  World  Bank  isn't  in  it.   Despite  our  know-­‐how  on  all  kinds  of   poverty  related  issues,  that  knowledge   isn‘t  available  to  the  millions  of  people   who  could  use  It.  Imagine  if  it  were.   Think  what  an  organiza�on  we  could   become.   Ø  Sparking  ac�on   Ø  Communica�ng  who  you  are   Ø  Transmi�ng  values   Ø  Fostering  collabora�on   Ø  Taming  the  grapevine   Ø  Sharing  knowledge   Ø  Leading  people  into  the  future The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   Wri�ng  the  Future   Guiding  Government  Leaders  into  the  Future     ! 33   ! 34   Ø  excite  change  in  a  very  large   Ø  Snowden’s  (2002:  3)  ‘we  can  always  know  more  than  we  can  tell,   bureaucra�c  organiza�on     and  we  will  always  tell  more  than  we  can  write  down.’     Ø  Five  years  in  the  future   Ø  Balance  of  real  and   Ø  However,  Snowden  (2002:3)  suggests:   imaginary     Ø  I  can  speak  in  five  minutes  what  it  will  otherwise  take  me  two   weeks  to  get  round  to  spend  a  couple  of  hours  wri�ng  it  down.   The  process  of  wri�ng  something  down  is  reflec�ve  knowledge;   it  involves  both  adding  and  taking  away  from  the  actual   experience  or  original  thought.  Reflec�ve  knowledge  has  high   value,  but  is  �me  consuming  and  involves  loss  of  control  over  its   subsequent  use.   Cri�cal  Success  Factors:   Ø  Look  of  the  story   Ø  Believable   Ø  Execu�ve  Support   For complete stories see: The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   Guiding  Faculty  into  the  Future     Some  thoughts  on  story   ! ! 36   35   Ø  excite  change  in  a  small   mid-­‐west  university   Ø  Mock  interview  with  Dean   Ø  Balance  of  real  and   imaginary   Cri�cal  Success  Factors:   Ø  Real  Dean   Ø  Realis�c  Journal   Ø  “Now  I  get  it”   For complete stories see: The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.     6                                                                  
  7. 7. ! The  Genera�on  Game   Digital  Na�ve  or  Digital  Immigrant?   ! 37   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   ! 38   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   Genera�on  Z   ! 39   Are  we  ready  for  them?­‐                            info@lc-­‐   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.   Remember  that  Message?   ! 41   ! 42   The  theme  of  the  Middle  East  Leadership   Communica�on  Conference  2014  is  Enhancing   Leadership  through  Connec�on,  Communica�on   and  Collabora�on.     Bringing  together  interna�onal  speakers,   academics,  leading  prac��oners,  along  with   business  and  government  leaders,  the  Middle  East   Leadership  Communica�on  Conference  2014   promises  to  be  one  the  premier  leadership-­‐focused   events  in  the  region.   The  TLC  of  Communica�on  ©  2014,  John  P.  Girard,  Ph.D.     7                                                                  
  8. 8. ! The  TLC  of     Leadership  Communica�on   ! 43   John  P.  Girard,  Ph.D.   !     8