Sage Business Care Feature Sheet


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Sage HRMS software assurance and support plans maximize your software investment by giving you an impressive selection of practical benefits. You’ll have unlimited access to technical expertise, educational opportunities, and product upgrades and enhancements, plus 24/7 access to the Sage HRMS online Knowledgebase. With two annual Sage Business Care Plan options to choose from, you’ll know your system is in competent hands—and your business is positioned
to focus on greater profitability.

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Sage Business Care Feature Sheet

  1. 1. Sage Business CareSage HRMS software assurance and support plans maximize your software investment by givingyou an impressive selection of practical benefits. You get unlimited access to technical expertise,educational opportunities, and product upgrades and enhancements, plus 24/7 access to theSage HRMS online Knowledgebase. With the Sage Business Care Gold plan, you know yoursystem is in competent hands—and your business is positioned to focus on greater profitability.Receive fast, professional careSage Business Care Gold provides optimal value and outstanding support services for yourbusiness and your Sage HRMS software, and this translates into peace of mind for you. Youreceive automatic access to software upgrades and product enhancements. When you needimmediate information to help keep your software running smoothly, you can peruse the SageHRMS online Knowledgebase any time. If you use Sage HRMS Payroll, you also receive quarterlypayroll tax updates.Sage Business Care Gold is a comprehensive plan that gives you the ideal combination ofsupport, maintenance, and training to ensure your software is running at peak performance. Withthe Gold Plan, you have priority access by phone and online to a dedicated top-tier support team.You may join special webcasts and web-based Anytime Learning classes at no additional charge,and all other training is discounted 20%. Plus, you can take advantage of special discounts on theannual Sage Summit customer conference. In addition, you have access to two valuableweb-based tools: • Sage Source is an easy-to-use, personalized web-based workspace designed to provide services and benefits exclusively to Sage customers and their employees. • Sage Employer Resources is the award-winning, online resources library that lets you tap into thousands of pages of human resources and benefits-related content and tools to help your HR department run more strategically and efficiently.As a leading provider of business management software, Sage is deeply committed to ensuringyour total satisfaction through world-class products and services.G O L D P L A N B E N E F I T S• Access to Sage Source and Sage Employer Resources• Software upgrades and enhancements• Quarterly tax updates*• Unlimited telephone support from knowledgeable support staff• Online customer portal and Knowledgebase• Unlimited Anytime Learning courses• Other training discounts• Discounted Sage Summit registration• Additional product discounts• And more!To purchase or renew your goldplan, just call 800-898-8208.Sage HRMS
  2. 2. Sage Business Care Gold Plan BenefitsWith the Gold Plan, you receive many benefits that maximize the valueof your software and take you a step further in your product knowledge.For instance, web-based Anytime Learning courses are available at noadditional cost, and “insider” advice to enhance the usability of SageHRMS comes your way through live, quarterly webcasts. Take $200 offeach registration to the annual Sage Summit customer conference and15% off additional products.** Most significant for Gold Plan membersis access to the comprehensive Sage Employer Resources library.Get more from your Sage HRMS software assurance and supportplan with these important benefits:• Anytime Learning Courses. Get up to speed on tasks andprocesses, such as adding a new hire, changing an employee’sjob and pay, and assigning and returning an employee from leaveof absence. You can review these convenient, online coursesas many times as you want to, at any time of day. The recordedlessons enable you to pause, rewind, and fast forward­—so you canfit them into even the busiest schedule.• Sage Business Care Online. Instantly download the latestproduct updates, or visit the Technical Library to find out moreabout your software. You may also join a peer-to-peer discussionforum with other professionals to find out about new products,training workshops, and more.• Sage Employer Resources. This is an online database filledwith hundreds of downloadable forms and posters, HIPAA andFMLA benefits and COBRA information, and other essentialcontent designed to empower human resources managersto make more astute business decisions. Stay up to date onbest practices with this one-of-a-kind library at your fingertips.Take a video tour of the Sage Employer Resources portal• Sage Source. This easy-to-use, personalized web-basedworkspace is designed to provide services and benefitsexclusively to Sage customers and their employees. SageSource allows you to streamline your business processes andoffer your employees access to valuable online business toolsand benefits at no additional cost. Learn more about SageSource at: SageSource.comNote: Plans are renewable through Sage or your Sage businesspartner. Other terms and conditions may apply.Contact yourSage BusinessPartner, or call800-898-8208.Benefit Gold PlanSoftware upgrades and enhancementsUnlimited expert toll-free telephone and online supportLive chat (Monday through Friday, 9 a.m. to 5 p.m., ET)Sage Knowledgebase 24/7 accessQuarterly tax updates*Sage Summit conference savings (per registrant) $200 offAccess to Anytime Learning courses UnlimitedDiscount on all other training 20%Quarterly support tips and tricks live webcastPriority access to a Sage HRMS dedicated support teamAnnual system checkAccess to Sage SourceAccess to Sage Employer ResourcesDiscount on additional Sage HRMS products** 15%*For Sage HRMS Payroll customers.**Discount applies to Sage-owned products, users, seats, and migration purchases only. Discount does not apply to initial product purchase.Sage HRMS | Sage Business Care888 Executive Center Dr. West, Suite 300St. Petersburg, FL 33702Telephone:©2012 Sage Software, Inc. All rights reserved. Sage, the Sage logos, and theSage product and service names mentioned herein are registered trademarksor trademarks of Sage Software, Inc., or its affiliated entities. All othertrademarks are the property of their respective owners. 11/12