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Application Integration for Smart Cities

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Smart Cities want to provide a better quality of life for citizens. To accomplish this, their staff need to be enabled to focus on innovation rather than repetitive enterprise integration tasks.

Whether you work for a city or support local government clients, this webinar will provide an overview of why application integration is valuable, and set you on the path to success.

We’ll start by exploring how FME, the data integration platform with the best support for spatial data, enables your data to flow freely between the applications you’ve chosen. You’ll see examples including Cityworks and Esri, and discover tips & tricks for leveraging your applications’ APIs.

Whether you’re creating work orders, enabling citizens to report potholes, or delivering open data, information needs to flow automatically. This webinar will help you get started.

Published in: Software
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Application Integration for Smart Cities

  1. 1. Application Integration for Smart Cities
  2. 2. Your photo here Your photo here Erin Lemky Senior Product Marketing Manager Dave Patterson Account Manager HELLO Nathan Hildebrand FME Applications Analyst Your photo here
  3. 3. Agenda 3 1. Why application integration 2. Practical Examples 3. How to Build API Access 4. More Practical Examples 5. Cityworks Integration Demo 6. Q&A
  4. 4. OUR MISSION To help organizations maximize the value of their data.
  5. 5. Years of solving data challenges 25 Safe Software 10,000 Organizations trusting us world wide Partners supporting our network 150 128 Countries with FME customers www.safe.com
  6. 6. Connect Your Applications Transform Your Data Automate Your Workflows About FME
  7. 7. POLL QUESTION Do you use FME? 7
  8. 8. Why application integration? 1
  9. 9. Smart Cities Better Quality of Life for Citizens 9 ● Environmental ● Social ● Financial
  10. 10. 10 “A smart city applies information and communications technology (ICT) to solve problems. “Broadly speaking, ICT enables cities to do three key things: collect data, communicate data, and analyze (or “crunch”) data... A smart city is an ICT-enabled city…” - Smart Cities Council
  11. 11. Technology Enablers ● Connectivity ● Interoperability 11
  12. 12. Data is the oil of the 21st century. But oil is just useless thick goop until you refine it into fuel. VALA AFSHAR SALESFORCE, 2018
  13. 13. Data Silos 13
  14. 14. Application Integration 14 ● Use the best fit-for-purpose applications ● Focus efforts and budget on innovation ● Remove repetitive data entry
  15. 15. Practical Examples 2
  16. 16. 16 City of Langley, BC Working with Safe Partner SpatialDNA, based in Ontario Project Simplify processes across systems for day-to-day operations Objective Pilot an application integration workflow by tackling one of the more complicated, manually driven processes which involves linking three separate systems, and is customer-facing. Solution An automated workflow delivers the data between the third-party that is contracted for the labor, and the three internal systems: Microsoft Dynamics CRM (call center), Tempest (billing), and Esri (address validation). Results Dramatically reduced manual entry of data for garbage and compost cart exchanges from 3 times to once for several hundred items a week.
  17. 17. City of Port Coquitlam, BC Working with Safe Partner Consortech, based in Quebec 17 Project Automate links between multiple corporate systems and their ERP. Solution A workflow that integrates Unit4 Business World ERP with ActiveNet (recreation), Tempest (taxation, utilities, bylaws, and development charges), and PCard (banking transactions). Results The new system replaces their previous custom coded integration workflow with a robust, automated workflow that is well documented.
  18. 18. How To Build API Access 3
  19. 19. What Is an API? API Application Programming Interface JSON {“JSON” : “JavaScript Object Notation”, “data” : 42} Parse Break down a code or sentence into usable parts. 19 REST http://myapp/integrate?getme=data
  20. 20. API Examples 20 FME Server REST API Cityworks REST API
  21. 21. 21 Demo FME Desktop REST APIs
  22. 22. 22 Best Practices 1. Consult the documentation 2. Work out authentication if needed 3. Start developing using a client 4. Carefully inspect results 5. Expand 6. Share!
  23. 23. Interacting with Web Services https://www.safe.com/webinars/fme-web-services-api/ Useful Links How to Connect to Any API (Without Writing Any Code) https://www.safe.com/webinars/api-webinar-connecting-to-data/ 23 Connect to Anything: Web Services, FME, and JSON https://knowledge.safe.com/articles/44544/json-web-services-fme-uc-c ourse.html safe.com
  24. 24. CHAT QUESTION What applications do you need to integrate? 24
  25. 25. More Practical Examples 4
  26. 26. 26 City of Surrey, BC Our hometown Project Their Water Meter Process Improvement Project aims to replace database level integrations to application integration workflows to facilitate communications between the City’s systems. Solution When the developer places the permit request in Amanda, the new automated process completes the workflow, creating a GIS feature and opening a Cityworks work order. Results Automated integration between systems replaces cumbersome stored procedures and nightly data synchronization jobs. Updates are now sent between systems nearly real-time.
  27. 27. City of Omaha, NE USA Project Replace a series of manual processes by automating Cityworks tasks for service requests. Solution When a service request comines into Cityworks, FME now automates the creation of a new work order, adds the street centerlines from ArcGIS, and creates a task for the contractor doing the work. Results Clerks now enter the service request once, and receive an email when the workflow is complete, dramatically reducing their data entry requirements and manual coordination between departments. The City is now exploring expanding FME into their permitting and licensing workflows with Acella, Amanda, and Tempest. 27
  28. 28. Cityworks Integration Demo 5
  29. 29. FME Server and Cityworks Pipeline 29 FME Server Cityworks GIS Database Email Service Other Systems...
  30. 30. 30 Demo FME Desktop FME Server
  31. 31. Population Based Pricing Enterprise Ready Available Soon 31
  32. 32. 32 Thanks! Any questions? You can reach us at ○ @SafeSoftware ○ Live chat at safe.com ○ Post on knowledge.safe.com

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