2013 05-21 UX LX Visual Virus @ Work by Britta Ullrich

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Watch out! High risk of infection: the visual virus at work
In this lightning talk I want to share my delight of using visuals at work beyond User Experience borders. You’ll hear the thrilling and true story of how the visual virus has changed numerous individuals’ way of working in midtown Hamburg, Germany – from UX designers over agile coaches, marketing managers, product owners, quality assurance folks, even CEOs.
How does this old technique awakened to new life affect their working life’s, what’s so fascinating about it? And why is this useful for you as a UX lover? You’ll hear it in my talk! May the visual virus spread from Lisbon to all over the world!

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2013 05-21 UX LX Visual Virus @ Work by Britta Ullrich

  1. 1. Watch out! High risk of infection: the “visual virus” at work. Britta Ullrich Senior UX Manager May 16, 2013
  2. 2. About my multiple personalities… Senior UX Manager I do qualitative research to find out what makes our users tick, what their needs are, and how they rate XING. 2
  3. 3. About my multiple personalities… Senior UX Manager Singing Bowls I give sound massages to enhance relaxation, in particular among people that tend to get tangled up in their thoughts. 3
  4. 4. About my multiple personalities… Senior UX Manager Singing Bowls Visual Facilitator I teach adults basic drawing skills that they can use at work! My vision is to spread the visual virus all over the world! 4
  5. 5. What’s in it for you… 1. Understand why visuals work @ work 2. See some hands-on examples 3. A treasure chest of secret tips
  6. 6. You might be asked… Drawing at work? YES! Source: customsouthparks.com
  7. 7. Why visuals work @ work… # Holistically active
  8. 8. Why visuals work @ work… # Holistically active # Info overload
  9. 9. Why visuals work @ work… # Holistically active # Info overload # Globalization
  10. 10. Some hands-on examples…
  11. 11. Some hands on examples … “I add post-its for planning and flexibility.” Susanne, Senior HR Manager & Agile Admirer
  12. 12. “I use visuals as a time schedule to navigate through the meeting.” Sandra, Team Lead User Care
  13. 13. “It’s about being fast – mistakes happen.” ;)
  14. 14. “It was our 1st anniversary using Kanban – an appreciation & a great laugh for the team.” Friederike, Community Manager & Agile Kanban Coach
  15. 15. “This picture was a present and motivator for the team!” Susanne, Senior HR Manager & Agile Admirer
  16. 16. “Promoting the option to take part in our regular in-house Agile workshops worked really well.” Susanne, Senior HR Manager & Agile Admirer
  17. 17. “The participants appreciated the hand-drawn certificate for our internal Agile workshop.” Sabrina, Project Management Student
  18. 18. “We were under pressure to meet deadlines and had to present to the whole department.” Daniel, Team Lead User Care
  19. 19. “We didn’t want to bore our colleagues with PPT slides. ” Ulrike, Director User Care
  20. 20. “Hand-made drawings are more personal and help the audience to remember the story!” Timm, CPO
  21. 21. “The new testing concept was understood really quickly.” Britta, Sr. UX Manager
  22. 22. “Visual card sortings work well for intuitively ordering our process.” Zita, Interaction Designer “It’s great for breaking down complex processes.” Patrick, Product Manager
  23. 23. “It’s important to differentiate between different target groups.” Faye, Marketing Manager
  24. 24. “Easy to draw, but has a lot more impact than just writing down the words.” Leonie, Visual Designer
  25. 25. “We tried to find a picture that summarized our team values.” Julika, Frontend Engineer
  26. 26. Some hands on examples … “This picture explains the exercise much better than words can.” Susanne, Senior HR Manager & Agile Admirer
  27. 27. “Visual notes on my iPad help me to remember the most important facts!” Eva, Jr. Manager User Insights
  28. 28. Some hands on examples … Visual brainstorming sessions spark our imagination!
  29. 29. Some hands on examples … XING’s visual dictionary in Confluence
  30. 30. Some hands on examples … Even XING’s door signs have been “infected”
  31. 31. A treasure chest of secret tips…
  32. 32. A treasure chest of secret tips… # Visual Alphabet
  33. 33. A treasure chest of secret tips… # Visual Alphabet # Equipment
  34. 34. A treasure chest of secret tips… # Visual Alphabet # Equipment # Shadow & Effects
  35. 35. So what?
  36. 36. It changed the way we work… “I focus even more on storylines.” “I now draw a lot, which makes my work so much more enjoyable.” Communication Designer CPO “My moderation style has been turned on its head. It’s great fun for everyone inv0lved, including myself.” Senior Human Resources Manager & Agile Admirer
  37. 37. And it changed the way my colleagues think about UX… “I still admire people who can sketch in real time.” :-) CPO “I am even more impressed by what they do.” Team Lead Community Management “I was impressed with the UX team’s competence (not that I doubted it before ;-)) and it gave me more insights into the kind of work they’re involved in.” Senior Manager Quality Assurance
  38. 38. Food for thought… Visuals @ work… 1. …enhance understanding, focus, & memory! 2. …are not about art but ideas – draw quickly! 3. …increase fun and appreciation levels!
  39. 39. Cheers! Questions? Britta Ullrich Senior UX Manager @ XING Visual Trainer @ VizWorks About.me/brittaullrich Twitter @Sabrittas

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