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Communication for healthcare professionals

At the end of this presentation the learner will be able to: Define communication. Discuss the elements of communication. Enlist characteristics of effective verbal communication.

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Communication
Muhammad Saber
RN, Dip Pediatrics, Post RN
Objectives
At the end of this presentation the learner will be able to:
• Define communication.
• Discuss the elements of communication.
• Enlist characteristics of effective verbal communication.
Communication
The word communication is derived from a Latin word meaning “to
share.”
Communication can be defined as “purposefully and actively
exchanging information between two or more people to convey or
receive the intended meanings through a shared system of signs and
symbols.
Elements of communication process
1. Source: comes up with an idea and sends a message in order to share information
with others. The source could be one other person or a group of people.
2. Message: Information or subject matter the source is intending to share. The
information may be an opinion, feelings, instructions, requests, or suggestions.
3. Channels: The source may encode information in the form of words, images,
sounds, body language, and more. Channels to describe their role in the
communication process, including verbal, non-verbal, written, and digital.
Cont….
4. Receiver: The receiver is the person for whom the message is intended. This
person is charged with decoding the message in an attempt to understand the
intentions of the source.
5. Interference: (also called “noise”) that inhibit effective communication.
Interference may include poor audio quality or too much sound, poor image
quality, too much or too little light, attention, etc.
6. Environment: The environment is the physical and psychological space in
which the communication is happening.
Cont…..
7. Context: This is strongly linked to expectations of those who are sending
the message and those who are receiving the message.
8. Encoding is the process of turning thoughts into communication. The
encoder uses a ‘medium’ to send the message a phone call, email, text
message, face-to-face meeting, or other communication tool
9. decoding The decoding of a message is how an audience member is able
to understand, and interpret the message.
Elements of communication process
ReceiverSource ChannelEncoding Decoding
Message
Feedback
Interference
Environment & Context
Ways of communication
1. Verbal
Effective verbal communication
skills include more than just
talking.
2. Nonverbal
All the impressions we receive and the
interpretations we make from what we
perceive through our senses.
Cont…
3. Written
It is the act of writing, typing or
printing symbols like letters and
numbers to convey information.
4. Visual
Visual communication is the act of
using photographs, art, drawings,
sketches, charts and graphs to
convey information.
Characteristics of effective verbal
communication
Active
listening
Adaptability
Clarity Language
Sound
Interpersonal
skills
Patience
Simplifying
the complex
Storytelling
References
• McLean, S. (2005). The basics of interpersonal communication.
Boston, MA: Allyn & Bacon.

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Communication for healthcare professionals

  • 2. Objectives At the end of this presentation the learner will be able to: • Define communication. • Discuss the elements of communication. • Enlist characteristics of effective verbal communication.
  • 3. Communication The word communication is derived from a Latin word meaning “to share.” Communication can be defined as “purposefully and actively exchanging information between two or more people to convey or receive the intended meanings through a shared system of signs and symbols.
  • 4. Elements of communication process 1. Source: comes up with an idea and sends a message in order to share information with others. The source could be one other person or a group of people. 2. Message: Information or subject matter the source is intending to share. The information may be an opinion, feelings, instructions, requests, or suggestions. 3. Channels: The source may encode information in the form of words, images, sounds, body language, and more. Channels to describe their role in the communication process, including verbal, non-verbal, written, and digital.
  • 5. Cont…. 4. Receiver: The receiver is the person for whom the message is intended. This person is charged with decoding the message in an attempt to understand the intentions of the source. 5. Interference: (also called “noise”) that inhibit effective communication. Interference may include poor audio quality or too much sound, poor image quality, too much or too little light, attention, etc. 6. Environment: The environment is the physical and psychological space in which the communication is happening.
  • 6. Cont….. 7. Context: This is strongly linked to expectations of those who are sending the message and those who are receiving the message. 8. Encoding is the process of turning thoughts into communication. The encoder uses a ‘medium’ to send the message a phone call, email, text message, face-to-face meeting, or other communication tool 9. decoding The decoding of a message is how an audience member is able to understand, and interpret the message.
  • 7. Elements of communication process ReceiverSource ChannelEncoding Decoding Message Feedback Interference Environment & Context
  • 8. Ways of communication 1. Verbal Effective verbal communication skills include more than just talking. 2. Nonverbal All the impressions we receive and the interpretations we make from what we perceive through our senses.
  • 9. Cont… 3. Written It is the act of writing, typing or printing symbols like letters and numbers to convey information. 4. Visual Visual communication is the act of using photographs, art, drawings, sketches, charts and graphs to convey information.
  • 10. Characteristics of effective verbal communication Active listening Adaptability Clarity Language Sound Interpersonal skills Patience Simplifying the complex Storytelling
  • 11. References • McLean, S. (2005). The basics of interpersonal communication. Boston, MA: Allyn & Bacon.

Editor's Notes

  1. Source: The source comes up with an idea and sends a message in order to share information with others. The source could be one other person or a group of people. In our example above, your friend is trying to share the events leading up to their first hockey goal and, likely, the feelings they had at the time as well. Message: The message is the information or subject matter the source is intending to share. The information may be an opinion, feelings, instructions, requests, or suggestions. In our example above, your friend identified information worth sharing, maybe the size of one of the defence players on the other team, in order to help you visualize the situation Channels: The source may encode information in the form of words, images, sounds, body language, and more. There are many definitions and categories of communication channels to describe their role in the communication process, including verbal, non-verbal, written, and digital. Receiver: The receiver is the person for whom the message is intended. This person is charged with decoding the message in an attempt to understand the intentions of the source.  Interference: There are many kinds of interference (also called “noise”) that inhibit effective communication. Interference may include poor audio quality or too much sound, poor image quality, too much or too little light, attention, etc.  Environment: The environment is the physical and psychological space in which the communication is happening (Mclean, 2005). It might also describe if the space is formal or informal. In our example above, it is the coffee shop you and your friend are visiting in. Context: The context is the setting, scene, and psychological and psychosocial expectations of the source and the receiver(s) (McLean, 2005). This is strongly linked to expectations of those who are sending the message and those who are receiving the message. In our example above, you might expect natural pauses in your friend’s storytelling that will allow you to confirm your understanding or ask a question. Encoding is the process of turning thoughts into communication. The encoder uses a ‘medium’ to send the message — a phone call, email, text message, face-to-face meeting, or other communication tool decoding The decoding of a message is how an audience member is able to understand, and interpret the message.