Frustrated about the lack of integration from the retail side of your business to your JD Edwards Back Office
Frustrated about the lack of integration side of your business to your JD Edwards Back Office
Management seeks timely information availability for decision making. Back-office seek accurate data to aide in planning, fulfilment and marketing. Store Managers seek access control and availability and Users seek ease of use to focus on customer delight. POS is mission critical. It must not stop working and make accurate calculations..
Typical Retail Discussions & Interest: • Incorrect pricing • Out of stock situation • Inability to do drop ships due to bad integration • Inconsistent data between POS and ERP • Integrated Promotions Management • CRM/Customer “intimacy” • Mobility is starting to come up
Additional Talking Points: • Synchronous versus asynchronous integration models • CEP – complex event processing – allows you to sniff data as its coming in and then create intelligent decisions as its coming in. • E-commerce expansion to cover supply chain • Demand Planning/Promotions Planning with sophisticated cause/effect variables.
Organizational StructureRetail F M e i C rCRM DC n R c h aPOS WMS n M a d c i i s a i n l g Web
• The focus of the various operations has been on systems that support their specific functions• We postulate those earlier “issues” were symptoms of this type of local versus global (organizational) optimization• Tackling them one at a time won’t solve the root problem.
End to end business processesRetail DC M F e WMS i r n C cCRM a h n R aPOS c d i M i s i a Web l n g
A few final points: • Integration of POS to Backoffice isn’t the issue. Integration of business process’ across the organization is • Attacking symptoms won’t lead to systemic satisfaction • It’s not quick – alignment of organizations behind goals that may not seem to impact their “symptom” immediately can be tough • Its NOT a software issue • Its not quick and can be a significant investment in time and $$ • The results can have large impacts on the business
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