Psf 2013 highlight session - documentation

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PSF 2013 - Highlights session - User documentation

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Psf 2013 highlight session - documentation

  1. 1. User Handbook highlights Premium Services Forum 25 November 2013 Amsterdam Yves Rysheuvels – User Handbook Product Manager
  2. 2. Session objectives Give insights to what has been done to the UHB and how the future looks like Explain what has changed Give insights how to get to the information needed 3 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  3. 3. UHB, what has been done since last year? 2012 PSF main question: Your answer: 4 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  4. 4. UHB, what has been done since last year? Search improvements Links and references UHB Homepage Newsletter enhancements 5 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  5. 5. UHB, what has been done since last year? Search improvements Improved relevance Increased performance Meta data allowing proximity search Algorithm refined Knowledge Base preview snippets before log-in Optimisation Re-thought configuration 6 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  6. 6. Improved relevance and performance Relevance algorithme based on date, source, content… 7 7
  7. 7. UHB, what has been done since last year? Search improvements New User Interface More Intuitive Improved filter system Increased character limits SMART High lighting Context specific Books Products 8 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  8. 8. New User Interface, smart highlights Context specific information on products, books… 9 9
  9. 9. UHB, what has been done since last year? 2012 PSF second main issue raised: 10 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  10. 10. UHB, what has been done since last year? 2012 PSF second main issue raised: The platform is ready, as of now, all « new » and « updated » books will have hyperlinked cross references.  Security Officer Guide  Self Help Guide  Release letters  Knowledge base tips 11 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  11. 11. UHB, what has been done since last year? Cross reference hyperlinks 12 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  12. 12. UHB, what has been done since last year? Topic references: Example Pricing tip Pricing tip before Topic references Before How to calculate the price of the FIN user-to-user messages? Description This tip is useful if you are interested to know how SWIFT invoices your everyday FIN user-to-user traffic. Main Reference: SWIFT User Handbook > Pricing and Invoicing > Price List ( January 2013): 1 Definitions, Price List 2.1.1 FIN User-to-User Traffic, Price List The following parameters are to devise the fees of your sending FIN user-to-user messages: Message Type and Chargeable Units Global Tier Geographical routes Any applicable discount / rebate, such as high volume FIN intrainstitution discount. Any geographical surcharge Other parameters when applicable, such as, Message priority and delivery monitoring options,Test and Training traffic, etc. Information Message Type FIN reporting Message Types: MT535. MT536, MT537, MT548, MT569, MT940, MT941, MT942, MT950. FIN non-reporting Message Types: All other non-system FIN messages (categories 1- 9). Chargeable unit The fee for the transmission of a message is based on the chargeable unit. The number of chargeable units of a message is computed by dividing its actual length by the message base length. Minimum is at 1 chargeable unit, even if the message length is less than the base length. Premium Service Forum 2013 – Amsterdam – 25-26 November 2013 After Pricing tip after Topic references How to calculate the Price of the FIN user-to-user Messages Introduction This tip provides examples to illustrate how to calculate the price for the FIN user-to-user messages that you send. This tip is based on information from the Price List for SWIFT Messaging and Solutions document. To find this document, go to www.swift.com>Support>Documentation (User Handbook). Calculation of FIN user-to-user message fees The following parameters are used to define the fees of the FIN userto-user messages that you send:      Message Types Chargeable Units Global Tier Geographical Routes Any applicable discount / rebate such as high volume FIN intra-institution discount  Any geographical surcharge  Other parameters when applicable such as message priority, delivery monitoring options, Test and Training traffic Illustrative examples of message fee calculation The tariff used in the following examples is referenced in the Price List for SWIFT Messaging and Solutions document, section User-to-User Traffic. Example 1: International interinstitution message Scenario: BBBBGB2L sends an MT 700 to a CCCCATPP. Work out the following before calculation:   message type: MT 700 (non-reporting message) message length: 3,500 characters (3,500 / 325 = 10.7692 chargeable units)  geographical route: international inter-institution 13
  13. 13. UHB, what has been done since last year? 14 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  14. 14. UHB, what has been done since last year? UHB revamp: Homepage tab 15 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  15. 15. UHB, what has been done since last year? UHB revamp: Search driven 16 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  16. 16. UHB, what has been done since last year? UHB revamp: Information banner 17 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  17. 17. UHB, what has been done since last year? UHB revamp: Quick links 18 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  18. 18. UHB, what has been done since last year? 2012 PSF third main issue raised: Enhancements have been made to the UHB Newsletter to address this request partially. 19 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  19. 19. UHB, what has been done since last year? 2012 PSF third main issue raised: Next to the RSS and the change synopsis, enhancements have been made to the UHB Newsletter to address this request for non RSS subscribers. 20 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  20. 20. UHB, what has been done since last year? UHB BI-Monthly newsletter What? An overview of the updates on the User Handbook Changes? 21 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  21. 21. UHB, what has been done since last year? UHB BI-Monthly newsletter What? An overview of the updates on the User Handbook Abstracts of new publications Changes? 22 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  22. 22. UHB, what has been done since last year? UHB BI-Monthly newsletter What? An overview of the updates on the User Handbook Abstracts of new publications Changes? Change synopsies for updates 23 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  23. 23. UHB, what has been done since last year? UHB BI-Monthly newsletter What? An overview of the updates on the User Handbook Abstracts of new publications Changes? Change synopsies for updates List of Knowledgbase tips relating to Documentation 24 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  24. 24. UHB, what has been done since last year? UHB BI-Monthly newsletter What? An overview of the updates on the User Handbook Abstracts of new publications Changes? Change synopsies for updates List of Knowledgbase tips relating to Documentation Overview of content and direct links to Release letters 25 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  25. 25. UHB, what has been done since last year? UHB BI-Monthly newsletter What? An overview of the updates on the User Handbook Abstracts of new publications Changes? Change synopsies for updates List of Knowledgbase tips relating to Documentation Overview of content and direct links to letters Preview on next month’s publications schedule 26 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  26. 26. And … what will the future bring? Moving towards integration with  Knowledge Base  « MySupport » 27 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  27. 27. 28 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  28. 28. @ SOFE… 29 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  29. 29. 4 workshops to define that FUTURE ! Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  30. 30. Expected Audience  Knowledge and experience with our current support tools (UHB, Knowledge Base, Configuration Browser, Case Manager, ...)  You want more than the current support tools, You have some ideas on how we can improve.  You know what information you need from SWIFT, and how to integrate this in your back office. Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  31. 31. Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  32. 32. ERROR 404 – Future Not Found SOFE Special Interest Session – 1 Operational Hub Survival 101 - The SWIFT Army Knife Discovering a tailored one-stop portal, covering all your information & support needs 33 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  33. 33. ERROR 404 – Future Not Found SOFE Special Interest Session - 2 Mobile & Web-Services No Tools, Great Data exploring modern techniques to mashup your own experience Put that cocktail down… you are logged out ! mobile channels & apps – are you ready ? 34 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  34. 34. ERROR 404 – Future Not Found SOFE Special Interest Session - 3 Knowledge I still haven’t found what I’m looking for Designing an immersive information experience 35 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  35. 35. ERROR 404 – Future Not Found SOFE Special Interest Session - 4 What have we done so-far Showcase the results & mockups Validate the proposals Vote on the designs Define the priorities together … 36 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  36. 36. ERROR 404 – Future Not Found SOFE Special Interest Sessions JOIN US @ SOFE ! HELP US TO DESIGN THE FUTURE… 37 Premium Service Forum 2013 – Amsterdam – 25-26 November 2013
  37. 37. Thank you

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