Designing the Next Generation of
Onboarding
New York Business Forum, NYC, 4 March 2014
Geert Matthys, Global Head of Clien...
Agenda
Questions
- What is the ideal solution?
- Not every company or person is the same
- What problems should be address...
SWIFT for Corporates
Payments
Cash Management
Foreign Exchange
Multi Asset Class Matching
Trade Finance
Supply Chain Finan...
Corporate Adoption - Executive summary – 2013
New corporate groups in 2013 173 (20% vs. 2012)
20%
10%
70%
Americas
Asia Pa...
Setting the scene
Customer
experience is
key
Simplistic
Fast
More service
oriented
Low Risk Automation
5
Identifier
Deutsche Bank
SWIFT Business Forum New York
March 2014
Identifier
Deutsche Bank
Designing the Next Generation of
Onboarding
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
• Which Legal Documentation?
• ...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York 10
Implementation, maintenance ...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York 11
We need to know who can do w...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York 12
It must be easy & quick to g...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York 14
It must be very easy to do i...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York 23
End to End Transaction Banki...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
...
Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
...
NYBF 2014 - Designing the Next Generation Onboarding
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NYBF 2014 - Designing the Next Generation Onboarding

  1. 1. Designing the Next Generation of Onboarding New York Business Forum, NYC, 4 March 2014 Geert Matthys, Global Head of Client Care Solutions, Deutsche Bank Graham Warner, Global Head of Online, Mobile & Desktop Client Access, Deutsche Bank Matteo Monaco, Head of Corporate Sales, North America, SWIFT
  2. 2. Agenda Questions - What is the ideal solution? - Not every company or person is the same - What problems should be addressed? Designing the Next Generation of On-boarding Setting the scene Corporate Market – North America
  3. 3. SWIFT for Corporates Payments Cash Management Foreign Exchange Multi Asset Class Matching Trade Finance Supply Chain Finance Regulatory Reporting eStatements eBAM Reference Data Global Industry Standards Implementation Guidelines Fast Onboarding SEPA Dodd-Frank / EMIR Personal PKI Certificates User Entitlements Traceability Single Sign-on Payment Assurance Faster Payments Pre-shipment Finance Post-shipment Finance A/R Reconciliation 3 SWIFT’s Training & Consulting Services Trouble-free payments and regulatory compliance Identity and mandate management Certainty and efficiency in the supply chain Secure business connectivity
  4. 4. Corporate Adoption - Executive summary – 2013 New corporate groups in 2013 173 (20% vs. 2012) 20% 10% 70% Americas Asia Pacific EMEA Traffic (FIN 31% FileAct 41% Q4 2013 vs. Q4 2012) Bank adoption 908 banking groups offering corporate connectivity 46 banking groups certified  573 banks (BIC8)  117 countries Corporate Group adoption (BIC8) 3SKey: 36 banking groups BPO: 55 banking groups 31% FORTUNE Global 500 On SWIFT 4 1200+ Corporate groups connected
  5. 5. Setting the scene Customer experience is key Simplistic Fast More service oriented Low Risk Automation 5
  6. 6. Identifier Deutsche Bank SWIFT Business Forum New York March 2014
  7. 7. Identifier Deutsche Bank Designing the Next Generation of Onboarding
  8. 8. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 3/5/2014 2010 DB Blue template 8 What Problems should be addressed?
  9. 9. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York • Which Legal Documentation? • Which Corporate Documentation requirements? • How to open / close accounts, enable account products? • How to manage mandates? • What is the process, who must do what and when? • How do we enable people to get access to our accounts? • What are the risks associated with wet signatures? • Are electronic signatures acceptable? • How long does it take? • What is the cost? • Who can do what with my accounts? • If there is an issue where should I go? • What is happening with my problems? What problems are we trying to solve? 9
  10. 10. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 10 Implementation, maintenance and service should not be so costly and it must be quick!! Cost & Time
  11. 11. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 11 We need to know who can do what with our accounts!! Risk of Fraud
  12. 12. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 12 It must be easy & quick to get service!! Too difficult
  13. 13. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 3/5/2014 2010 DB Blue template 13 Not every Company or Person is the same
  14. 14. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 14 It must be very easy to do it ourselves or we should get personalized help
  15. 15. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 3/5/2014 2010 DB Blue template 15 It should all be electronic
  16. 16. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 3/5/2014 2010 DB Blue template 16 It should all be standardized
  17. 17. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 3/5/2014 2010 DB Blue template 17 Corporate We should be at the center
  18. 18. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 3/5/2014 2010 DB Blue template 18 SWIFT SWIFT should be at the center
  19. 19. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 3/5/2014 2010 DB Blue template 19 SWIFT SWIFT should be at the center
  20. 20. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 3/5/2014 2010 DB Blue template 20 Bank The Bank should be at the center
  21. 21. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 3/5/2014 2010 DB Blue template 21 What is the Ideal Solution?
  22. 22. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 3/5/2014 2010 DB Blue template 22 It needs to cover all the services to get an account that works
  23. 23. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 23 End to End Transaction Banking Service & Inquiry Management Product Presentation Business Set Up Documents & Contracts Manage Accounts Manage Products Manage Users & Permissions Client Adoption Product Implementation What does it mean?
  24. 24. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 3/5/2014 2010 DB Blue template 24 It needs to be modular to adapt to different environments & preferences The building blocks must fit together
  25. 25. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 3/5/2014 2010 DB Blue template 25 Key Building Blocks
  26. 26. Identifier Deutsche Bank Graham Warner & Geert Matthys SWIFT Business Forum 2014, New York 3/5/2014 2010 DB Blue template 26 Assembled according to Self Service Bank Proprietary Non Self Service Bank Agnostic Manage Accounts Manage Products Manage Users Problem Resolution Effectiveness Company’s Preferences Interoperable

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