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Diversity, Equity, and Inclusion WS - Constance Haqq

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North Central Region One Water Action Forum

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Diversity, Equity, and Inclusion WS - Constance Haqq

  1. 1. @neorsd A Utility Perspective ConstanceT. Haqq Director of Administration & External Affairs Rates, realities, and opportunities
  2. 2. @neorsd At a glance • Our work • Affordability programs • Water Equity Roadmap: Cleveland • Looking ahead
  3. 3. @neorsd Who we are • Political subdivision of Ohio • Created in 1972 by Court Order • 62 member communities including City of Cleveland • One million residents
  4. 4. @neorsd Our work: What we do • $3 billion, 25 years • CSO control • Sewer fees • $41 million annually • Flooding & erosion • Impervious surface fee • 3 plants • 90 billion gal/yr • Certified lab
  5. 5. @neorsd Affordability programs • Homestead – 40% rate reduction • Affordability – 40% rate reduction • Crisis Assistance – One-time reduction • Plumbing repair – One-time assistance • Summer Sprinkling – Reduced summer rate based on lower winter usage
  6. 6. @neorsd Affordability programs • 2016 rate study included awareness of affordability challenges –Customers –Communities –Are our programs adequate?
  7. 7. @neorsd Affordability programs • Commitment: Increase enrollment of eligible customers – Targeted mailing – General media promotions – Outreach activities
  8. 8. @neorsd Water EquityTaskforce: Cleveland • Emerald Cities Cleveland • Cleveland Neighborhood Progress • Environmental HealthWatch • Northeast Ohio Regional Sewer District • City of Cleveland • Drink Local. DrinkTap. • Cleveland Foundation • Gund Foundation • CHN Housing Partners • SlavicVillage Development
  9. 9. @neorsd General challenges • Economic disparity • Housing • Residential segregation • Transportation
  10. 10. @neorsd Water equity challenges • Affordability • Aging Infrastructure • Climate Impacts • Flooding • Water Quality
  11. 11. @neorsd Opportunities • Diversity • Strong network – Community based organizations – Government agencies • Affordability Programs • Focused climate resiliency efforts • CleanWater Infrastructure • Workforce development • Public Engagement
  12. 12. @neorsd One Water Pillar • Ensuring safe, clean and affordable water for all – Listening sessions – Water Champions Program
  13. 13. @neorsd A Utility Perspective ConstanceT. Haqq Director of Administration & External Affairs Rates, realities, and opportunities

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