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Diversity, Equity, and Inclusion WS - Constance Haqq

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Diversity, Equity, and Inclusion WS - Constance Haqq

  1. 1. @neorsd A Utility Perspective ConstanceT. Haqq Director of Administration & External Affairs Rates, realities, and opportunities
  2. 2. @neorsd At a glance • Our work • Affordability programs • Water Equity Roadmap: Cleveland • Looking ahead
  3. 3. @neorsd Who we are • Political subdivision of Ohio • Created in 1972 by Court Order • 62 member communities including City of Cleveland • One million residents
  4. 4. @neorsd Our work: What we do • $3 billion, 25 years • CSO control • Sewer fees • $41 million annually • Flooding & erosion • Impervious surface fee • 3 plants • 90 billion gal/yr • Certified lab
  5. 5. @neorsd Affordability programs • Homestead – 40% rate reduction • Affordability – 40% rate reduction • Crisis Assistance – One-time reduction • Plumbing repair – One-time assistance • Summer Sprinkling – Reduced summer rate based on lower winter usage
  6. 6. @neorsd Affordability programs • 2016 rate study included awareness of affordability challenges –Customers –Communities –Are our programs adequate?
  7. 7. @neorsd Affordability programs • Commitment: Increase enrollment of eligible customers – Targeted mailing – General media promotions – Outreach activities
  8. 8. @neorsd Water EquityTaskforce: Cleveland • Emerald Cities Cleveland • Cleveland Neighborhood Progress • Environmental HealthWatch • Northeast Ohio Regional Sewer District • City of Cleveland • Drink Local. DrinkTap. • Cleveland Foundation • Gund Foundation • CHN Housing Partners • SlavicVillage Development
  9. 9. @neorsd General challenges • Economic disparity • Housing • Residential segregation • Transportation
  10. 10. @neorsd Water equity challenges • Affordability • Aging Infrastructure • Climate Impacts • Flooding • Water Quality
  11. 11. @neorsd Opportunities • Diversity • Strong network – Community based organizations – Government agencies • Affordability Programs • Focused climate resiliency efforts • CleanWater Infrastructure • Workforce development • Public Engagement
  12. 12. @neorsd One Water Pillar • Ensuring safe, clean and affordable water for all – Listening sessions – Water Champions Program
  13. 13. @neorsd A Utility Perspective ConstanceT. Haqq Director of Administration & External Affairs Rates, realities, and opportunities

Editor's Notes

  • Our two key wet weather programs have financial impacts on our customers.
  • Summary of programs and how the structure benefits customers in need.
  • Our most recent rate study allowed us more insight into our customer’s realities. Challenges paying for infrastructure are not a new dilemma, but our recent study took strides to better understand our CUSTOMERS’ priorities, and our COMMUNITIES’ challenges and where the greatest opportunities were. We had to ask the question, “Are our programs adequate, and how do we help those most in need?”
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