One out of three people are routinely disappointed by customer service interactions. Only 7% say their expectations are usually exceeded.1
Why does this matter? Customers are more likely to be loyal and will even pay a premium price to buy from a business with great customer service. They’re most likely to switch to another provider after being treated poorly.
Here are ten common customer pet peeves—including some from our SUCCEED: Small Business community members—and how you can avoid them in your business. Double-check this list to make sure you are staying on your customers’ good side.