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Stc presentation 8-24-1

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Stc presentation 8-24-1

  1. 1. Moving from Technical Writing to Training Development <br />Holly Harkness, Mirant Corporation<br />Jack Massa, Guidance Communications<br />Holly Mullins, Instructive Media<br />1<br />
  2. 2. Our storiesSimilarities and differencesThree roles in trainingRecent trendsOverview of the professionResources <br />2<br />
  3. 3. Similarities: Things you know, do, and use<br />3<br />
  4. 4. 6 things you know <br />Writing to inform and instruct<br />User/student viewpoint<br />Information development<br />Visual communication<br />Computer-user interface design<br />Project team experience<br />4<br />
  5. 5. 11 things you do<br />5<br />Interview<br /> Analyze need<br />Define projects<br />Design materials<br />Chunk information<br />Use graphics<br />Write scenarios<br />Write video scripts<br />Write questions and answers<br />Manage reviews<br />Put materials online<br />
  6. 6. 9 tools you use<br />PowerPoint<br />Word <br />Acrobat<br />Camtasia<br />SnagIt<br />Captivate<br />Flash<br />Dreamweaver<br />Content management systems<br />6<br />
  7. 7. Differences: Instructional design/adult learning theory basics<br />7<br />
  8. 8. At your next job interview…<br />We also need the writer to create training materials for our products. Do you have experience with that?”<br />a) Sure, I’ve done that lots of times. No problem<br />b) The instructional materials I’ve written could easily be adapted to training. And I’m familiar with the principles of instructional design and adult learning. I believe I can do a really good job with that.<br />c) Doh!, I don’t know anything about training!<br />8<br />
  9. 9. Analysis first<br />When confronted with a workplace learning challenge, do the analysis first.<br /><ul><li>What problem are you trying to solve?
  10. 10. Is training the right answer?
  11. 11. What kind of training is appropriate?</li></ul>9<br />
  12. 12. Is training even the right answer?<br />10<br />
  13. 13. Everyone knows ADDIE<br />Analysis – Problem analysis, audience analysis, task analysis<br />Design – Selection of delivery methods, outline of learning events.<br />Development – Writing of materials, programming (if e-learning), testing<br />Implementation – Delivery of the learning solution<br />Evaluation – Assessment of results and improvement<br />11<br />
  14. 14. Jack’s favorite models<br />50,000 Years of Instructional Design in a nutshell<br /><ul><li>Tell them
  15. 15. Show them
  16. 16. Let them try
  17. 17. Repeat</li></ul>If this does not work, or if you want to be part of the latest education fad, change the order of the steps until you find a combination that works.<br /> - William Horton, Designing Web-Based Training, 2000<br />12<br />
  18. 18. Jack’s favorite models<br />Three Priorities for Effective Training:<br /><ul><li>Ensure that learners are highly motivated to learn.
  19. 19. Guide learners to appropriate content.
  20. 20. Provide meaningful and memorable learning experiences.</li></ul> - Michael Allen, Michael Allen’s Guide to E-Learning, 2001<br />13<br />
  21. 21. Three training roles <br />14<br />
  22. 22. 15<br />Classroom materials<br />
  23. 23. Recipe for a training guide<br />16<br />1 user guide<br />1 set of learning objectives<br />Classroom exercises (to taste)<br />Cut out all non-essentials from the user guide<br />Add learning objectives<br />Stir in exercises<br />Bake and serve hot<br />
  24. 24. E-learning<br />17<br />
  25. 25. What is e-learning?<br />Instruction delivered on a computer by way of disk, Internet, or intranet<br />Content relevant to learning objectives<br />Uses methods such as examples and practice<br />Builds new knowledge and skills<br />Uses media to deliver the content<br />Instructor-led (synchronous) or self-paced (asynchronous)<br />- Clark and Mayer, e-Learning and the Science of Instruction 2008<br />18<br />
  26. 26. Ease into asynchronous e-learning<br />19<br />Experiment with free development tools or trial versions.<br />
  27. 27. Publish e-learning<br />20<br />Intranet<br />Content Management System (CMS)<br />Learning Management System (LMS)<br />Track student progress and scores<br />Evaluate training success<br />Get to know your LMS administrator!<br />
  28. 28. Presentation<br />21<br />
  29. 29. Later in the interview…<br />Oh, I forgot to mention: sometimes you’ll need to fill in and teach the courses. You okay with that?”<br />a) Sure, I’ve done that lots of times. No problem.<br />b) I’ve done presentations at team meetings. That’s an area where I’d like the chance to improve my skills. <br />c) Imma scared!<br />22<br />
  30. 30. Training delivery skills<br />These are skills only come with training and – even more so – practice<br /><ul><li>Presentation skills
  31. 31. Facilitation skills
  32. 32. Move from “sage on the stage” to “guide on the side”
  33. 33. Facilitate class interactions, discussions, exercises
  34. 34. Dealing with uncooperative learners
  35. 35. Online session “production” skills</li></ul>23<br />
  36. 36. Training delivery tools<br /><ul><li>PowerPoint – learn it inside out
  37. 37. Virtual classroom platforms</li></ul>24<br />
  38. 38. Virtual Classroom Example - Elluminate<br />25<br />
  39. 39. The training profession<br />26<br />
  40. 40. 27<br />History<br />
  41. 41. • Ongoing need at most organizations • New technology requires training • Baby boomer retirement rate<br />28<br />
  42. 42. Corporate departments<br />Training<br />Professional Development<br />Customer Support<br />Information Support<br />Human Resources<br />Information Technology<br />Operations<br />29<br />- Cennamo and Kalk, Real World Instructional Design 2005<br />29<br />
  43. 43. Trends in the Training Industry <br />30<br />
  44. 44. Times are changing<br />31<br />“Training”  Out<br />“Workplace Learning”  In<br />
  45. 45. Trends to be aware of<br /><ul><li>Mobile learning
  46. 46. Podcasts and video – custom made videos or just linking to YouTube
  47. 47. Games-based learning, used both in the classroom and in e-learning applications
  48. 48. Virtual Reality – “Second Life”
  49. 49. Collaborative learning / crowd-sourcing / Learning portals </li></ul>32<br />
  50. 50. Trends - Generational Issues<br /><ul><li>Boomers
  51. 51. GenX
  52. 52. GenY</li></ul>33<br />
  53. 53. Resources<br />34<br />
  54. 54. Certifications<br />ASTD - Two-Day Certificate Programs<br />ASTD CPLP Certification<br />Training Magazine instructionaldesigninstitute.com<br />35<br />
  55. 55. Organizations<br />STC Instructional Design & Learning SIG (IDL SIG)<br /> www.stcsig.org/idl/listserv.shtml<br />American Society for Training and Development (ASTD)<br />Local chapter – astdatlanta.org<br />ISPI – International Society for Performance Improvement<br />Local chapter – ispi-atlanta.org/<br />E-Learning Guild elearningguild.com<br />36<br />
  56. 56. Books<br />e-Learning and the Science of Instruction - Clark and Mayer<br />Writing Training Materials That Work- Foshay, Silber, and Stelnicki<br />Michael Allen’s Guide to e-Learning- Michael Allen<br />eLearning by Design- William Horton<br />37<br />
  57. 57. Blogs<br />Elearning post<br />The Rapid eLearning Blog<br />Other blog lists: Upside Learning Solutions blog July 2010 (Top 47 eLearning & Workplace Learning Blogs)<br />38<br />
  58. 58. University programs<br />University of Georgia,Instructional Design and Development, Masters Program<br />Learning, Design, and Technology (LDT) Ph.D. Program<br />Georgia State: new programMaster of Science (M.S.) degree in Instructional Design and Technology<br />Boise State University online Masters Degree Program in Instructional and Performance Technology <br />39<br />
  59. 59. Social networking<br />Thursdays 11:30-1pm and 8:30-10pm<br />Other Twitter tags<br />#elearning#ispi<br />#training #astd<br />LinkedIn groups <br />ASTD<br />Learning, Education and Training Professionals <br />Training Content Development<br />40<br />
  60. 60. Questions and comments<br />Contact us: <br />Holly Harknessholly.harkness@mirant.com<br />Jack Massajack@guidancecom.com<br />Holly Mullinshollykmullins@gmail.com<br />41<br />

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