Outsourcing of IT services<br />Oracle Business Forum, 3. March 2011, Slovenia<br />Robert Trnovec, S&T Slovenija<br />
Agenda<br />1	Paradigm Shift<br />2	Smart Outsourcing Strategies<br />3	New Posibilities<br />
1<br />Paradigm Shift<br />
OLD<br />IT CENTRICBUY TO CONSUMEHW+SW+SERVICES (insurance)<br />Selling equipmentImplementing SWMaintaining<br />Content<...
2<br />Smart Outsourcing Strategies<br />
Management<br />Why IT Outsourcing?Smart Outsourcing Strategies<br />Business goals and expectations<br />IT manager<br />...
Appropriate price
Highest speed</li></ul>IT solutions<br />WHAT AND HOW?<br />IT Outsourcing providers are becoming key in operating IT!<br />
3<br />New Posibilities<br />
Why IT Outsourcing?Case Study<br />Company with 2000 employees<br />Operating in 15 countries<br />IT has grown with the c...
Current state<br />2 datacenters and sets of infrastructure<br />Datacenter operations services provided by many teams<br ...
S&T<br />SK<br />4<br />d.OS support team<br />7<br />IDC-I<br />7<br />PL<br />0,5<br />Why IT Outsourcing?Consolidation ...
Why IT Outsourcing?Consolidation of end user support<br />D-A-CH<br />11 FTE<br />HQ<br />1,8<br />Current state<br /><ul>...
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Outsourcing of IT services, Robert Trnovec

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Oracle Business Forum, 3. March 2011, Slovenia

At Oracle Business Forum in Slovenia, Robert Trnovec, S&T Group Outsourcing Director, spoke about new role of CIO's and introduced possibilities that change of IT paradigm is bringing them.

Interview with Robert Trnovec, S&T Group Outsourcing Direktor
http://issuu.com/sntslovenija/docs/outsourcing_interview_with_robert_trnovec

Success stories
http://issuu.com/sntslovenija/docs/outsourcing_success_stories

Photo gallery
http://ecetera.smugmug.com/photos/swfpopup.mg?AlbumID=17030766&AlbumKey=MgKtz7

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Outsourcing of IT services, Robert Trnovec

  1. 1. Outsourcing of IT services<br />Oracle Business Forum, 3. March 2011, Slovenia<br />Robert Trnovec, S&T Slovenija<br />
  2. 2. Agenda<br />1 Paradigm Shift<br />2 Smart Outsourcing Strategies<br />3 New Posibilities<br />
  3. 3. 1<br />Paradigm Shift<br />
  4. 4. OLD<br />IT CENTRICBUY TO CONSUMEHW+SW+SERVICES (insurance)<br />Selling equipmentImplementing SWMaintaining<br />Content<br />Commerce<br />NEW<br />LOB CENTRICPAY AS YOU GOIMPROVEMENT OF BUSINESS PROCESSES<br />Providing Cloud infrastructure<br />Providing business improvements beyond customers imagination<br />People<br />Things<br />Why IT Outsourcing?Paradigm Shift<br />
  5. 5. 2<br />Smart Outsourcing Strategies<br />
  6. 6. Management<br />Why IT Outsourcing?Smart Outsourcing Strategies<br />Business goals and expectations<br />IT manager<br />Business – IT allignment<br />WHY?<br />Providers with:<br /><ul><li>Highest quality of service
  7. 7. Appropriate price
  8. 8. Highest speed</li></ul>IT solutions<br />WHAT AND HOW?<br />IT Outsourcing providers are becoming key in operating IT!<br />
  9. 9. 3<br />New Posibilities<br />
  10. 10. Why IT Outsourcing?Case Study<br />Company with 2000 employees<br />Operating in 15 countries<br />IT has grown with the company and was never consolidated<br />IT costs need to be reduced<br />
  11. 11. Current state<br />2 datacenters and sets of infrastructure<br />Datacenter operations services provided by many teams<br />11,5 FTE needed to operate the datacenters<br />Why IT Outsourcing?Consolidation of datacenter operations services <br />SK<br />4<br />North<br />EXC4ALL<br />Antivirus<br />OCS4ALL<br />NetSec<br />PL<br />0,5<br />AD<br />Datacenter<br />Portal4ALL<br />BlackBerry<br />SI<br />7<br />South<br />
  12. 12. S&T<br />SK<br />4<br />d.OS support team<br />7<br />IDC-I<br />7<br />PL<br />0,5<br />Why IT Outsourcing?Consolidation of datacenter operations services<br />1<br />Infrastructure consolidation<br />2<br />Team consolidation<br />North<br />EXC4ALL<br />Antivirus<br />3<br />Operations provided from IDC-I<br />OCS4ALL<br />NetSec<br />AD<br />Datacenter<br />Savings<br />-160 k€<br />1.year<br />Portal4ALL<br />BlackBerry<br />SI<br />7<br />South<br />
  13. 13. Why IT Outsourcing?Consolidation of end user support<br />D-A-CH<br />11 FTE<br />HQ<br />1,8<br />Current state<br /><ul><li>End user support provided by local IT people. No common processes.
  14. 14. 27FTE needed to provide the services</li></ul>PL<br />1,8<br />SI<br />1,5<br />HU<br />Other countries<br />CZ<br />1,8<br />SRB<br />1<br />
  15. 15. Why IT Outsourcing? Consolidation of end user support<br />SI<br />D-A-CH<br />HQ<br />Future state<br /><ul><li>Central HelpDesk – 3 FTE
  16. 16. Most services delivered remotely
  17. 17. Local support team ~11 FTE
  18. 18. 250 users/local support engineer</li></ul>PL<br />Software updates<br />2nd level support<br />PC backup<br />Standardization<br />Best practices<br />Central HelpDesk<br />CRO<br />Savings<br />-350 k€<br />1.year<br />CZ<br />Other countries<br />SRB<br />
  19. 19. Why IT Outsourcing?Summary<br />Technology is today offering new ways of delivering IT services.<br />Business – IT allignment and IT strategy are key tasks of IT managers. <br />IT Services can be provided from the cloud that provides the right level of quality, price and speed.<br />

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