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Commemorating 30 Years of Giving


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This year, SMRT commemorates 30 years of our MRT operations. Even as we charge ahead with our engineering, maintenance and operations, we are mindful of our commitment to society, and to work with our partners to lend a helping hand to those in need.

As part of our 30 Years of Giving, we are pleased to unveil our Gift of Mobility Fund, pledging $30 million in cash and kind to aid those with mobility needs in our community. Learn more about our corporate social responsibility (CSR) efforts, and what else is on the horizon as SMRT takes CSR to the next level.

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Commemorating 30 Years of Giving

  1. 1. COMMEMORATING OF GIVING Updated as at: 29 August 2017
  2. 2. 2 30 Years Ago… Where It All Began In 2017, SMRT commemorates 30 years of our MRT operations, and 30 Years of Giving. We began with just five stations running from Yio Chu Kang to Toa Payoh in 1987. Today the North-South and East-West Lines are Singapore’s oldest, longest and most heavily utilised MRT lines.
  3. 3. 3 A Snapshot of the Past 30 Years 1988: Fifteen more stations open and the MRT system is officially launched by the late Mr Lee Kuan Yew, Singapore’s first Prime Minister. 1990: Train service from Bukit Batok to Choa Chu Kang commences. The opening of Boon Lay MRT Station on the East-West Line marks the completion of the system. 2002: Changi Airport MRT Station opens. . 1999: Bukit Panjang Light Rail Transit, Singapore’s first light rail system, opens for passenger service. 1996: The MRT system is expanded to Woodlands and the loop is completed on the North-South Line.
  4. 4. 4 A Snapshot of the Past 30 Years 2006: SMRT invests in the mid-life upgrading of 66 first generation trains. 2009: Singapore’s fourth rail line, Circle Line, commences service from Bartley to Marymount. SMRT achieves ISO 14001 certification for the Environmental Management System. 2012: Train service on the Circle Line extends from Bayfront to Marina Bay Stations. 2011: Train service from Caldecott to HarbourFront Circle Line Stations commences, marking the completion of the line. Additional track and platform at Jurong East Station opens, shortening waiting time to 2-3 minutes during peak periods.
  5. 5. 5 A Snapshot of the Past 30 Years 2013: SMRT establishes the Technical Advisory Panel comprising local and international rail engineering and transport experts to review and recommend enhancements to “Processes, Technology and People”. Embarks on holistic network-wide predictive maintenance regime with the introduction of new technologies, beginning with the North-South and East-West Lines. 2015: SMRT’s trains cross the 2 billion car-km mark since operations began in 1987.
  6. 6. 6 A Snapshot of the Past 30 Years 2016: Seven SMRT engineers are accredited as Singapore’s first Chartered Engineers in Railway and Transportation Engineering. SMRT Trains transitions to a New Rail Financing Framework (NRFF). Under the NRFF, SMRT Trains operates under an asset-light model that allows SMRT to focus on delivering high levels of service and reliability for commuters. Completion of sleeper replacement on the North-South and East-West Lines. 2017: SMRT commemorates 30 years of MRT operations, and 30 Years of Giving.
  7. 7. Tracking Our Rail Reliability Mean Kilometre Between Failure Years 7 2011 2012 2013 2014 20162015 2017 100,000 500,000 Despite its age, because of ongoing renewal, upgrading and proactive maintenance efforts in recent years, rail reliability has improved more than five times over as many years.
  8. 8. Our Rail Renewal Efforts 8 We continue to work on further improvements in a multi-year, multi-project effort across the network and once completed, we look forward to bringing even better operational performance in service of our commuters. We are also mindful of our commitment to society. Together with our partners, we will lend a helping hand to those in need.
  9. 9. Our CSR Pillars 9 We have three pillars in our Corporate Social Responsibility agenda: Empowering through the Arts & Education Encouraging Environmental Sustainability Enabling Mobility
  10. 10. Empowering through the Arts & Education: Art in Transit 10 Art in Transit, a guided tour of key artwork along the Circle Line, was launched in 2011 in collaboration with LTA and Art Outreach, a non-profit organisation that promotes art education in Singapore.
  11. 11. 11 In 2015, we collaborated with Pathlight School, which serves students with autism, to commission transport-themed art pieces by students and alumni. Empowering through the Arts & Education: Pathlight School
  12. 12. 12 We proudly displayed these art pieces by the students and alumni of Pathlight across our transport network. This is part of our efforts to raise awareness for autism. Empowering through the Arts & Education: Pathlight School
  13. 13. Encouraging Environmental Sustainability: SMRT is Green 13 We are committed to giving back to the world that our future generations will inherit. ‘SMRT is Green’ was launched organisation- wide in 2008, driving sustainable development through the promotion of public transport, green practices and the use of green resources.
  14. 14. 14 We introduced Southeast Asia’s first Euro V-compliant buses in 2008. Today, we are also the largest fleet operator of environmentally- friendly Toyota Prius Hybrid taxis. Encouraging Environmental Sustainability: ‘Green’ Fleet
  15. 15. Enabling Mobility: Gift of Mobility Programme 15 In 2008, we started a Gift of Mobility programme to help improve quality of life by providing financial assistance to needy individuals with physical disabilities or who are physically impaired. Beneficiaries were provided access to taxi services to bring them for medical treatment or get to the workplace.
  16. 16. 16 Since then, the programme has disbursed more than $1.6 million worth of services and helped close to 8,000 beneficiaries through Social Service Organisations, hospitals and Community Development Councils. Enabling Mobility: Gift of Mobility Programme
  17. 17. Enabling Mobility: Inclusive Playgrounds 17 We champion inclusiveness in our society. Under the Care & Share Movement, we sponsored Singapore’s first inclusive playground in 2015 at Bishan-Ang Mo Kio Park, allowing children with special needs to play alongside other children in a safe environment.
  18. 18. Enabling Mobility: Inclusive Playgrounds 18 A second inclusive playground was opened in May 2016 in Ghim Moh, integrating facilities for the elderly as well as children with special needs so that different generations can come together at play.
  19. 19. 19 Enabling Mobility: Wheels@Ubin In June 2015, SMRT supported Wheels@Ubin, a community project which brought 100 wheelchair users on a tour to Pulau Ubin to celebrate SG50.
  20. 20. 20 Enabling Mobility: Wheels@Ubin 100 of our Taxis ferried the participants to the jetty from their homes. For many, it was the first time they had set foot on the shores of Pulau Ubin.
  21. 21. 21 In 2006, we created the Silver Tribute Fund to support critical care services for the elderly poor in our community. We raised over $6 million, and helped more than 10,000 elderly beneficiaries to live their years with dignity and peace of mind. Other CSR Efforts: Silver Tribute Fund
  22. 22. Other CSR Efforts: SHARE Programme 22 Our corporate volunteerism efforts have grown over the years. Our staff contribute to the SHARE (Social Help and Assistance Raised by Employees) programme, in support of the various charities funded by Community Chest.
  23. 23. Other CSR Efforts: SHARE Programme 23 Over the years, more than $6.4 million has been donated to Community Chest through such staff contributions. In 2009, SMRT received the inaugural SHARE Partner Platinum Award from the President. In 2013, we received the 5-Year Outstanding Partner Award and 10-Year Outstanding SHARE Award.
  24. 24. Corporate Volunteerism: Blood Donation Drives 24 We have been collaborating with the Singapore Red Cross since 2004 to organise blood donation drives within our transport network, for commuters and our own staff.
  25. 25. Corporate Volunteerism: Blood Donation on a Train 25 There was even one blood donation drive organised on board a train at Ang Mo Kio MRT station in 2004. We have not repeated this since because we need the train to carry substantially increased passenger loads.
  26. 26. Bloodmobile Organiser Gold Award 26 In 2010, SMRT was named Champion Blood Donor for the sixth consecutive year at the World Blood Donor Day commemoration. In 2011, we received the Bloodmobile Organiser Gold Award.
  27. 27. Our Adopted Charities 27 Our staff volunteer regularly and help to raise funds for seven adopted charities:
  28. 28. Our Staff Volunteers 28 Our many volunteers have displayed selfless acts of love and care. Some have served for many years, while others have just joined.
  29. 29. Our Staff Volunteers Joined SMRT Corporate Volunteer Programme in 2015 Volunteers every month Helped in the launch of both inclusive playgrounds “I find joy in volunteering as it gives me a sense of fulfilment, especially when I receive handwritten notes from the beneficiaries, telling me how much I have made a difference to their lives.” - Cindy Chua, Senior Traffic Officer, Circle Line Station Operations, volunteering at the launch of Bishan-AMK inclusive playground 29
  30. 30. Our Staff Volunteers Desmond Pang, Engineering Maintenance Manager, Building & Facilities, has helped put together years of Mid-Autumn Festival celebrations for Geylang East Home for the Aged Has volunteered for ~10 years Participated in various events from Blood Donation Drive to opening of Geylang East Senior Care Centre 30
  31. 31. Our Staff Volunteers Started volunteering when he joined SMRT in 2005 On committee looking after GEHA Organised monthly dinners and excursions for GEHA residents “I offered to bring one elderly his face towels and toothbrush. He said he has no teeth and does not require a toothbrush. Though it seems like a small thing, it left a deep impression because it shows that we need to be sensitive to each individual’s unique needs.” - Andrew Tan, Deputy Director, SMRT Services, while organising a cruise trip for residents of Geylang East Home for the Aged (GEHA) 31
  32. 32. Our Staff Volunteers Vicky Gunawan, Manager, Policy & Planning, SMRT Institute, handing out goodies at the launch of Geylang East Senior Care Centre Started volunteering in June 2017 Had been following SMRT’s CSR involvement since before joining SMRT 32
  33. 33. 33 Our CSR Partners We deeply appreciate our partners for making our journey in giving such a meaningful and impactful one. In our efforts to give back, we have collaborated with many like-minded partners, such as:
  34. 34. Going Further: Gift of Mobility Fund SMRT pledges $30 million in cash and kind to aid those with mobility needs 34 Taking our Corporate Social Responsibility to a whole new level, we are unveiling the Gift of Mobility Fund, an integrated giving platform to serve the community and help build an inclusive society.
  35. 35. Going Further: Gift of Mobility Fund 35 We will partner with Community Chest to channel the funds towards supporting those in need and enabling the social service sector. With this heightened level of sustained funding, we invite Social Service Organisations to work with us on how SMRT can help their beneficiaries, particularly the elderly and those with physical mobility needs.
  36. 36. St Joseph’s Home 36 Projects supported by this funding include new infrastructure such as our collaboration with St Joseph’s Home, a nursing home that includes an infant and childcare centre. Our donation of an inter-generational playground at the Home will allow interaction across generations between the elderly with mobility needs and children attending the childcare centre there. The playground was opened on 28 August 2017.
  37. 37. Therapy Aid 37 The Fund will also support Singapore Red Cross’ first ‘Clinic on Wheels’ programme called Therapy Aid, bringing physiotherapy directly to the elderly in our community, in line with MOH’s idea of bringing healthcare to homes.
  38. 38. Enhancing SMRTConnect 38 An innovative pilot through a three-party arrangement between Singtel, MINDS and SMRT aims at enhancing our SMRTConnect mobile app to make land transport more inclusive and accessible for those with mobility and other special needs.
  39. 39. Inclusiveness Service 39 At the national level, we support an inclusive, barrier-free transport network and are embarking on an Inclusiveness Service Programme. The basic infrastructure is already in place, such as tactile paving surfaces to help the visually impaired, ramps for wheelchair users and families with strollers, and handicap toilets for the physically impaired in our MRT stations and bus interchanges.
  40. 40. Partnering with MSF 40 In partnership with the Ministry of Social & Family Development (MSF), we are training our staff to be able to better recognise and understand the needs of the elderly, visually and hearing impaired, and to assist them on their journeys.
  41. 41. Training by NTUC Learning Hub 41 At the Mobility Park in Jurong Community Hospital, we are enlisting NTUC Learning Hub’s support to train up more than 4,000 staff from across our business units, using realistic scenarios and hands-on training, so that they are better prepared to help persons with disabilities traverse our transport network. Photo credit: Jurong Health Services Pte. Ltd.
  42. 42. Building a More Caring Society 42 We can all work together to build a more caring society, pulling our energies together to effect meaningful change in promoting inclusiveness and accessibility.
  43. 43. Moving People, Enhancing Lives 43 SMRT remains committed to providing safe, reliable and comfortable rides for all our passengers. We already carry more than a billion passenger journeys a year on our trains, buses and taxis. We will go the extra mile to bring a smile to even that one more elderly or special needs person by extending a hand to help them with their travel journey.
  44. 44. Join Us in Making a Difference to Society 44 To find out more about the Gift of Mobility Fund and how you can partner with SMRT in our CSR efforts, please write in to us at We look forward to partnering with you!