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180927 presentation dhl ali kocer (smb hv meeting)

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Presentation on DHL by Ali Kocer during the SMB/Health Valley meeting on September 27, 2018 at Novio Tech Campus in Nijmegen, NL.

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180927 presentation dhl ali kocer (smb hv meeting)

  1. 1. PUBLIC FROM MOLECULE TO BUSINESS - DEVELOPING THE SUPPLY CHAIN DELIVERING HEALTHCARE TO THE WORLD Ali Koçer – Business Development Manager DHL Supply Chain Benelux - LSH Nijmegen, Netherlands - 27 September 2018 1
  2. 2. PUBLIC Overview DHL Group and DHL Supply Chain Life Sciences and Healthcare (LSH) Business Unit From Molecule to Business - Developing The Supply Chain AGENDA 2 Delivering Healthcare to the World
  3. 3. PUBLIC Post - eCommerce Parcel (PeP) Nº 1 in post services and e- commerce delivery DHL GROUP D P D H L Express Nº 1 in international express shipments Global Forwarding Freight Leader in international transport services Supply Chain Nº 1 in contract logistics The divisions of the DPDHL Group offer extended logistical services, with specific solutions for each need in the entire Supply Chain 3
  4. 4. PUBLIC O v e r v i e w i n n u m b e r s DPDHL GROUP +60.000 Mil.€ +500.000 +90.000 +30 Mil.m2 Turnover in 2017 Employees Vehicles Warehousing +220 Countries +250Aircrafts 4
  5. 5. PUBLIC + 4.100 +21 Logistics specialists Warehouses in the Benelux DHL SUPPLY CHAIN: T h e b i g g e s t c o n t r a c t l o g i s t i c s s e r v i c e p r o v i d e r i n B e n e l u x a n d t h e W o r l d +1Mil m2 Warehouse space Presence of DHL Supply Chain Presence of other divisions of Deutsche Post DHL Group 148.000 1.469 Logistics specialists *Figures as at June 30th, 2018 Warehouses in the world 13 Mil m2 Warehouse space 5
  6. 6. PUBLIC DHL SUPPLY CHAIN - LIFE SCIENCES & HEALTHCARE T h e b i g g e s t l i f e s c i e n c e s a n d h e a l t h c a r e l o g i s t i c s s e r v i c e p r o v i d e r i n B e n e l u x Presence of DHL Supply Chain Presence of other divisions of Deutsche Post DHL Group ~ 10.000 +180 Logistics specialists Warehouses in the world +2 Mil m2 Warehouse space + 700 +6 Logistics specialists Warehouses in the Benelux +100.000 m2 Warehouse space + 80 Customers + 700 +6 Logistics specialists Warehouses in the Benelux +100.000 m2 Warehouse space + 80 Customers Regulation • All Pharma licensed • GDP • GMP (Limited Manufacturing License) • ISO 9001 • ISO 14001 • ISO 13485 Medical devicesPharmaceuticals SUB-SECTORS LSH GMP facility LSH facility Clinical trials Hospitals & health services Boortmeerbeek Nijmegen (2) Veghel Facility grading G S B Laekebeek Huizingen&Lot SOLUTIONS Transport • Managed Ground Transport Warehousing Management Services • Procurement Services Integrated Solutions • Lead Logistics Partner • Logistics Consulting • DHL HealthConnect • Service Logistics Specialist expertise • Medical Devices Final Mile Logistics Additional Services • Packaging Services 15 – 25°C 2 – 8°C -20°C -80°C Ambient 6
  7. 7. PUBLIC Overview DHL Group and DHL Supply Chain Life Sciences and Healthcare (LSH) Business Unit From Molecule to Business - Developing The Supply Chain From Molecule to Business - Developing Supply Chain Services 7 Delivering Healthcare to the World
  8. 8. PUBLIC Industry Challenges P h a r m a c e u t i c a l s P h a r m a c e u t i c a l s  B i o - t e c h  P a t e n t e d P h a r m a  G e n e r i c s  A n i m a l H e a l t h  C o n s u m e r H e a l t h B i o - t e c h I n d u s t r y D y n a m i c s & C h a l l e n g e s  Specialty/orphan drug/biological revolution with higher values, smaller lots/ fewer customers (specialty clinics, orphan patients), more sensitive product  Cold chain remains key  Opportunity to ‘own’/manage direct to hospital/ patent for top clinics globally  Continuity of supplies more important (due to immunogenicity challenges)  Continued globalization: access to markets globally remains important  Continued regulatory tightening, e.g., Serialization, EU GDP, customer compliance, and counterfeiting pressure  Regulatory compliance is key Cost pressure: (1) Pricing pressure/ value based reimbursement, (2) Bio-similar emerging depending on product portfolio  Limited opportunity for stock level reductions  consider postponement  Tax optimization requires product to physically pass through countries with tax advantages (e.g. Netherlands, Singapore) 8
  9. 9. PUBLIC 9 Solutions Across the Entire Supply Chain As the world’s leading contract logistics specialist, we offer a comprehensive suite of services drawing on our global scale and local insight to deliver value across your supply chain. DHL Managed Transport & Brokerage DHL Inbound Transport Operations DHL Outbound Transport Operations Transport Solutions DHL Warehousing DHL Real Estate Solutions Warehousing Solutions DHL Logistics Consulting DHL Procurement Services DHL Recall Services DHL Business Support Center Management Services DHL Lead Logistics Partner DHL Inbound to Manufacturing DHL Service Logistics DHL Indirect Materials Management (MRO) DHL Passenger Gateway Services DHL Envirosolutions DHL HealthConnect DHL Clinical Trials DHL Fulfillment Integrated Solutions DHL Packaging Services DHL Pre-Sales Services DHL In-plant Logistics Additional Services
  10. 10. PUBLIC Integrated Solutions H e a l t h C o n n e c t 10 Providing direct to market access to increase patient satisfaction A direct-to-market solution enabling DHL’s healthcare customers to bypass traditional distributors and trade directly with their end customers, using DHL as an agent. It provides a standardized bundle of fulfillment and distribution services fully integrated with multi-channel order management and accounts receivable capabilities. Customer benefits  Enables direct to market sales channels  Provides transparency and detailed sales information  Increases security with less handling and lower chances of counterfeiting  Increases profit by cutting out wholesaler margins  Gives you complete control over service and shipping conditions Characteristics  Standardized Warehousing Management  Ambient and temperature-controlled facilities  Single or multi-location storage and inventory management  Integrated Transportation Management with domestic and international shipping  Full Order to Cash B2B solution  Call center and customer services  Real-time order and shipment tracking with Proof of Delivery  Delivery/return order management  Pre-built integration reducing implementation time and cost
  11. 11. PUBLIC Specialist Services P a c k a g i n g & L a b e l l i n g 11 Postponement is the business strategy that delays product differentiation at a point closer to the customer and maximizes possible benefits • Patient centric solution for high value, small volume products • Reduced finished product stock levels • Reduced lead times • Temperature Assurance and Traceability (E2E) • Supply chain integrator between manufacturer and final customers • Provides the last controllable stock holding location before the medicine goes to customers • Optimizes E2E supply chain Late specification of product Dispatch Mass production Goods stored Order for specific good Traditional scope Goods-in Goods picked Industry requirements DHL role TraditionalDHL extended focus today
  12. 12. Questions 12
  13. 13. Backup 14
  14. 14. PUBLIC Nijmegen Campus Veghel Huizingen & Lot Laekebeek Boortmeerbeek DHL Supply Chain Benelux LSH Facilities 15 3 4 . 2 0 0 m 2 GDP/GMP/ISO 13485 GDC/RDC Pharma & Medical Devices 9 . 5 5 5 m 2 ISO 13485 GDC/RDC Medical Devices 2 1 . 0 8 1 m 2 GDP Pharma Export Hub &Benelux Distribution 55.000 m2 Pharma & Medical Devices Grade 26.000 m2 Pharma & Medical Devices Grade 17.801 & 11.302 m2 GDP/GMP Pharma Benelux Dist. Upcoming Project!
  15. 15. PUBLIC Our services range from Global/European supply chain management, to local pre-wholesale activities in Benelux . We are the market leader in prescriptive drugs distribution in Benelux and an important service provider to the MedDev industry. Our operations meet international & local regulations, with specific focus on temperature assurance/validation & security. We have necessary licenses in place, including GDP&GMP as well as Pre- Wholesale licenses. Highly experienced organization specialized in LSH operations. Our experienced LSH team bring a wide industry knowledge, driving innovation for and with our customers. Our recent innovative solutions include: global direct-to-hospital, end-to-end sample management, postponement, live active airline tracking and many others. We focus on LSH only. Our customers are global industry leaders and local market specialists. Our customer base include manufacturers of medical devices, OTC, beauty-care products, prescriptive drugs and biotech/specialty pharmaceuticals. Being a leader in LSH logistics services in Benelux, we focus on further growth an innovation in our industry... 16
  16. 16. PUBLIC Site Profile N i j m e g e n 17 34.400 m2 +24.500 pallet positions, 20 docks / 2 doors ~240 FTE + ~90 temp. staff ISO9001:2008, ISO13485:2003, ISO14001:2004, AEO-F, GDP, GMP Distribution to >1 000 customers, >100 local DC’S and to more than >100 countries F a c t s & f i g u r e s Storage (including cold and hazardous, as well as bonded / non-bonded) and international distribution of pharmaceutical products, medical devices, biotechnology & diagnostics.  EDC and regional service concepts  Transport management  Customs management (E- licensed)  Clinical Trials Logistics  Order to Cash  Control Tower  24/7 emergency delivery Service  Wholesale dealers licence  Pharmacists on site  Limited Manufacturing licensed  Controlled drugs license  Multi-lingual Customer Service  Cold Chain  GMP and GDP compliance  In house Customs Department  In house Transportation Department  Security: Restricted Access, CCTV and fence. Value Added services  Relabeling  Kitting  Repacking  Display building  Production postponement  Contract packaging  Promotional activities  Return & Repair  Configuration  Battery Replacement  Testing S e r v i c e s P r o v i d e d N i j m e g e n C a m p u s ~55.000 m2 +50.000 pallet positions ~300 FTE + ~100 temp. staff ISO9001:2008, ISO13485:2003, ISO14001:2004, AEO-F, GDP, GMP Distribution to >1 000 customers, >100 local DC’S and to more than >100 countries Storage (including cold and hazardous, as well as bonded / non-bonded) and international distribution of pharmaceutical products, medical devices, biotechnology & diagnostics.  EDC and regional service concepts  Transport management  Customs management (E- licensed)  Clinical Trials Logistics  Order to Cash  Control Tower  24/7 emergency delivery Service  Wholesale dealers licence  Pharmacists on site  Limited Manufacturing licensed  Controlled drugs license  Multi-lingual Customer Service  Cold Chain  GMP and GDP compliance  In house Customs Department  In house Transportation Department  Security: Restricted Access, CCTV and fence. Value Added services  Relabeling  Kitting  Repacking  Display building  Production postponement  Contract packaging  Promotional activities  Return & Repair  Configuration  Battery Replacement  Testing
  17. 17. PUBLIC The future of Life Sciences and Healthcare Logistics 1 2 3 4 5 6 7 8 9 Augmented reality1. Advanced Analytics2. Internet of Things3. AGVs4. Collaborative Robots5. Serialization tags6. UAVs7. Online drug orders Direct-to-home Deliveries 8. On Demand Delivery9. W e m a k e u s e o f n e w t e c h n o g i e s t h a t a r e s h a p i n g o u r i n d u s t r y a n d w e a r e w i l l i n g t o w o r k i n c o o p e r a t i o n w i t h X X X t o i m p l e m e n t a n y o f t h e s e t e c h n o l o g i e s t o o u r s o l u t i o n . 18
  18. 18. PUBLIC Specialist Services S e r i a l i z a t i o n 19 CMO: printing, labelling, packing incl. serialization Distribution/ Dispatch Mass production Goods stored Order for specific good Traditional DHL scope Goods-in Goods picked TraditionalDHL extended focus today Printing Packing services Aggregation • Printing serial number on a package or label (and then applying a label on product/ package) • Assembling final presentations (packaging & labelling) into a unit package, sealing the pack and scanning package information • Building a “parent-child” relationship between unique identifiers assigned to packaging units, bundles, cases, and pallets 1a 1b 1c and/or and/or
  19. 19. PUBLIC 20 Customer benefits • Regulatory Compliance • Standard operations and one IT solution • Cost effectiveness through multi client solutions • Flexible/modular approach to meet requirements across different markets 1 2 3 4 DHL Serialization platform C o r e s e r v i c e s p e r f o r m e d a s o n e s t a n d a r d g l o b a l l y Inbound: Serial no. capture using aggregation1 Outbound: Serial no. capture & validation2 Aggregation/re-aggregation3 Serial number decommissioning & verification4 FULL T&T Serialization Solution

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