SL: Maximize your Middleware Uptime - From TIBCO BusinessWorks to Apache Kafka and TIBCO EMS

1. © 2019 SL Corporation. All Rights Reserved. Maximize Your Middleware Uptime from TIBCO BusinessWorks to Apache Kafka to TIBCO Enterprise Message Service Ted Wilson, SL COO John Page, TIBCO Software Director of Business Development, Messaging
2. © 2019 SL Corporation. All Rights Reserved. What's the best way to proactively monitor your TIBCO middleware to eliminate downtime and maximize your performance? In this session, we will walk through the details of a recent deployment of RTView, in which a large insurance company maximized uptime by providing support teams with visibility into their TIBCO EMS and Apache Kafka environments. See firsthand the pre-built displays and pre-configured alerts that allow you to quickly configure and deploy monitors that will improve your middleware performance. Maximize your Middleware Uptime - From TIBCO BusinessWorks to Apache Kafka and TIBCO EMS
3. © 2019 SL Corporation. All Rights Reserved. Agenda • TIBCO and SL. Where RTView fits into TIBCO’s monitoring strategy • Proactivity through improved visibility – A Flashlight in a Dark Room • Quantifying the business benefits • RTView • What’s New • Q&A 3
4. Five Messaging Components in a fully integrated solution, provided in one single package TIBCO FTL The highest performing, low-latency enterprise and cloud-ready messaging solution TIBCO Enterprise Message Service The industry leading JMS-based solution for store and forward messaging services TIBCO eFTL TIBCO ® Messaging to web and mobile-based devices with HTML5 and websockets TIBCO Messaging - Apache Kafka Distribution Secure, reliable, open source, real-time streaming data pipelines TIBCO Messaging - Eclipse Mosquito Distribution Connect to IoT devices using MQTT to any TIBCO ® Messaging components TIBCO® Messaging 4
5. © 2019 SL Corporation. All Rights Reserved. You Can’t Take Advantage of New Technologies if You Can’t Monitor Them “The first thing management asks when we want to adopt a new technology is how are you going to monitor it? If you don’t have monitoring for that, it’s a showstopper. “ 5
6. © 2019 SL Corporation. All Rights Reserved. THE RESULTS SPEAK FOR THEMSELVES More Visibility = Fewer Incidents 0 2 4 6 8 10 12 14 16 18 2009 2010 2011 2012 2013 2014 2015 2016 RTView Introduced 6
7. Public Information RTView - A Flashlight in a Dark Room One of the largest personal lines insurer in the U.S.’s usage of RTView improved TIBCO EMS issue identification and reduced outages SL Case Study 7
8. Public Information Company and Background • One of the largest personal lines insurance companies in the United States • Big TIBCO footprint: more than 5000 applications running on TIBCO • Integration environment is mainly TIBCO EMS, TIBCO BusinessWorks, and Kafka. Moving to BW Container Edition for some use cases. SL Case Study 8
9. Public Information Challenge • TIBCO EMS is critical to operations and is the central point to all enterprise transactions. Message traffic of 150 billion messages/month • If there is an issue with EMS, it causes a major impact on all parts of the business. • Time to recover from a Severity 1 outage used was 3 days to get back up and running. Another month of cleaning up. • Conservative cost of a Severity 1 outage to the business is $4,000,000 including lost revenue SL Case Study 9
10. Public Information Challenge • August 8th – 10th 2017, the Company experienced a Sev1 outage on several key customer facing applications • During the event EMS queues backed up and overall EMS performance was impacted • No true root cause was identified even after months of investigation from both internal and external resources • Investigation was painstakingly manual and very speculative • Unrelated impacts to EMS infrastructure experienced months later were inaccurately tied to this event The Day We Found Out We Can’t See What’s Going On! SL Case Study 1
11. Public Information Solution: The Day We Turned the Lights On! • October 10th 2017, the Company licensed a version of RTView available to them through TIBCO • With this limited license, they were able to view their most critical EMS servers • Within days, they saw value in understanding how queues were being leveraged • Significant network outages began to occur on Dec. 31,2017 that impacted EMS infrastructure • These sporadic issues occurred over several months in 2018 - RTView provided staff with an immediate view of critical segments • This information allowed the support teams to focus on where the actual issues were SL Case Study 11
12. Public Information Results • Reduced Severity 1 incidents due to performance and throughput issues from an average of 2 per year to 0 since implementing RTView • Cost of a Severity 1 incident estimated by Company conservatively at $4,000,000 US$ • Reduced annual trouble tickets by over 90% from 30,000 to 400 • Improved MTTR (Mean time to Repair) • Assuming a $300,000 licensing cost for the software and $60,000 for annual support, breakeven could be as low as 15 days SL Case Study 12
13. Public Information The Future Continues to be Bright! • October 11th 2018, the Company extended the limited RTView license from TIBCO and approved usage of RTView Enterprise Edition licensed from SL • They now monitor all production EMS instances • It is currently being leveraged for Apache Kafka as well “RTView continues to be a beacon for our support staff to proactively identify issues before they are impactful” SL Case Study 13
14. © 2019 SL Corporation. All Rights Reserved. RTView 14
15. © 2019 SL Corporation. All Rights Reserved. RTView: Different Flavors Are Available Sold by TIBCO: TIBCO RTView BusinessWorks CE, BW6, BW5 TIBCO RTView EMS Monitor TIBCO RTView BE Monitor TIBCO ActiveSpaces 4 Sold by SL: RTView Enterprise Edition consolidated middleware monitoring and application monitoring 15
16. © 2019 SL Corporation. All Rights Reserved. TIBCO RTView 7.0 – sold by TIBCO New UI: Responsive designComponent OverviewAlert Detail 16
17. © 2019 SL Corporation. All Rights Reserved. TIBCO Community & Wiki Content 17
18. © 2019 SL Corporation. All Rights Reserved. RTView: Different Flavors Are Available Sold by TIBCO: TIBCO RTView BusinessWorks CE, BW6, BW5 TIBCO RTView EMS Monitor TIBCO RTView BE Monitor TIBCO ActiveSpaces 4 Sold by SL: RTView Enterprise Edition consolidated middleware monitoring and application monitoring 18
19. © 2019 SL Corporation. All Rights Reserved. MODERN APPS ARE HIGHLY HETEROGENEOUS FTL EMS BE + AS 19
20. © 2019 SL Corporation. All Rights Reserved. YOU NEED MORE THAN A SINGLE TECHNOLOGY CONSOLE FTL EMS BE + AS 20
21. RTView Enterprise Edition 21 Complete Cloud / On-Premise Interoperability
22. © 2019 SL Corporation. All Rights Reserved. RTView® - Enterprise Edition Centralize alerting across all monitoring technologies Gain application-centric visibility and understand the business impact of an issue Provide application support teams with a single pane of glass across application & middleware tiers View current data in historical context for trend analysis and capacity planning Out-of-Box Monitors for: Non-Intrusive Application Monitoring Out-of-Box Monitors for TIBCO, Kafka, Solace, and others On-Premise
23. © 2019 SL Corporation. All Rights Reserved. • Track potential threats BEFORE they show up as alerts • Correlate real-time and historical metrics of multiple resources that support a critical application • Understand how health problems in one component may be caused by performance problems in another component – across tiers and vendors Anticipate Complex System Failures Understand Component Impact on a Business Service 23
24. © 2019 SL Corporation. All Rights Reserved. Two Types of Alerts Service Alerts Component Alerts 24
25. Design and Publish Real-Time Custom Dashboards With Information Targeted for Specific Users RTView Cloud 25
26. Relevant, Timely, Actionable Information Custom Dashboards Rapid Low–Code Development Getting the Right information to the Right People at the Right Time. Managed Service In the Cloud Share Information with users RTView Cloud Provides Users with: 26
27. © 2019 SL Corporation. All Rights Reserved. What’s Next? 1. Visit SL in the TIBCO NOW Innovation Hub 2. Try the self guided demo: www.sl.com/rtview-enterprise-demo 3. Start a free trial 27
28. © 2019 SL Corporation. All Rights Reserved. Q&A

Editor's Notes

We are seeing a lot of innovation here this week. AND in order to take advantage of a new technology you need to be able to monitor it.

One of our customers, a large US airline company, told us last month:
“The first thing management asks when we want to adopt a new technology is ‘how are you going to monitor it?’ If you don’t have monitoring for that, it’s a showstopper. “

So monitoring is becoming more important, not less at the same time that architectures are becoming more elastic and dynamic.
Here’s a Pattern we see repeated when RTView Introduced

But … outages happen to other people !
RTView – so they could centralize monitoring and alerting for all TIBCO middleware across all environments, adding additional technologies as well. In the future, they will add the service model capability to monitor those applications.

Which is a good segue to the next section!
Turnkey monitoring and alerting: pre-built displays and pre-configured alerts
TIBCO RTView Version 7 was recently announced in May. Available on your TIBCO download site
New html 5 UI

New alert detail and vastly improved usability

New Component Overview displays to see the most important key metrics, alerts, and historical trends for each monitored technology
Turnkey monitoring and alerting: pre-built displays and pre-configured alerts
Why is it becoming so much more difficult to monitor applications?

Well, modern applications are built on a variety of technologies including messaging middleware, brokers, Java, Tomcat, containers, and databases. Usually from a variety of different vendors.

Too many alerts. How to see in context ?

What components affect what services ?
So the common approach of using a different monitoring console for each technology just doesn’t work anymore.

What you want is a non-intrusive way to monitor the applications and services but one that provides deep visibility into the supporting middleware which is often a Blackbox to monitor.

Traditional monitoring tools, including APM, have very limited capability to look into these systems. For example, you can’t see inside TIBCO BusinessWorks with APM tools which only monitor at the level of the JVM. And you can’t look into your JMS queues without injecting code which requires re-writing and re-compiling your applications.
Why you need Enterprise Edition

See all technologies combined into single console. Non-intrusive monitoring with no agents. Here are some example views:

20 Applications -- EMS and BW Components organized by App

Component Utilization scaled to “Normal” -- Analytics on Key Metrics

At a glance see any areas where trouble might be brewing.

Proactive Centralized Alerting
End-To-End Views
Supports Large Environments
Real Application Visibility to predict infrastructure at risk within an application or service

See the health of all infrastructure components in the context of your application. Identify stress points over time for each component with this history heatmap.

Understand how a component problem can affect other components upstream and downstream.
2 different types of alerts

Service-based alerting is available in SL’s RTView Enterprise. Its great because it can really cut down on alert overload and fatigue. It enables app support teams to only get the alerts they care about and to prioritize alerts on business criticality of the service.

Component-based alerts are grouped by technology for an TIBCO support team or operations user.
RTView Enterprise also includes access to RTView Cloud.

RTView Cloud uses a hybrid architecture to enable you to create custom dashboards and views to share with your internal audiences.

This self-service capability enables your internal users to get the right information to the right people at the right time. No programming is required and your data remains securely behind your firewall.

RTView  real-time data collection, analysis, and visualization

RTView Cloud -> sharing the information
Empower Users with Self-Service Tools

Organization Model with Multiple Users

Share Information – Custom - Flexible

Interactive Simple interface

Highly flexible deployment options

SL: Maximize your Middleware Uptime - From TIBCO BusinessWorks to Apache Kafka and TIBCO EMS

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SL: Maximize your Middleware Uptime - From TIBCO BusinessWorks to Apache Kafka and TIBCO EMS

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SL: Maximize your Middleware Uptime - From TIBCO BusinessWorks to Apache Kafka and TIBCO EMS

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Editor's Notes