Globalization: Opportunities for
       Information Professionals


SLA Annual Conference
June 2009


                    ...
New Global Reality: Increased Mobility


“The cornerstone principle of the twenty-first-
 century organization will be tha...
Paradigm Shift We Can’t Afford to Ignore

                    Old Paradigm                                                ...
Beyond IT and Manufacturing

•   Accounting Services       •
                                              a ls
          ...
Global Research Library: Turning Challenges
     into Opportunities
                                                      ...
Global Research Library: Contributing Globally
in Many Ways


•   Increased research
    productivity.
•   New investment ...
What People Call Us

•   Innovators.
•   Avant-garde.
•   Agents of change.
•   Forward thinkers.
•   Trail blazers.
•   E...
Innovation Mind Set

•   Finding better ways to assist clients.
•   Incremental improvements.
•   Thinking inside and outs...
Decade of Innovation: From Paper-Based
Archive to Global Leader
India: How We Did It

•   Company Global Sourcing Program.
•   No ready-to-use blueprints.
•   Uncertainty. More questions...
India: Challenges

•   Talent management:
    •   Recruitment
    •   Retention
•   Cultural differences.
•   Communicatio...
Success Factors: Different Business Model


•   Truly global team.
•   Mumbai team is fully integrated:
    •   Direct con...
4 Years of Transformation: Online Request
     Forms

Clients with no local access to librarians can
easily submit their r...
4 Years of Transformation: Weekly Global
     News


•   Convenient access to
    key business pubs.
•   Trend spotting.
•...
4 Years of Transformation: Interesting Finds


•   Proactive approach.
•   Industry expertise.
•   From information
    re...
4 Years of Transformation: Literature Guides


•   Focus on emerging trends
    and events:
    •   “Accounting Standards ...
Four Years of Transformation: New Multi-Focus
Guides
New Tools: Idea Mapping

•   A whole-brain visual
    approach to learning
    and thinking.
•   Brainstorming / idea
    ...
THANK YOU!



                             Larisa Brigevich
             Franklin Templeton Investments
                  ...
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Globalization: Opportunities for Information Professionals by Larisa Brigevich

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presented at SLA 2009 as part of the session Globalization: Emerging Opportunities for the Library Profession

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Globalization: Opportunities for Information Professionals by Larisa Brigevich

  1. 1. Globalization: Opportunities for Information Professionals SLA Annual Conference June 2009 Larisa Brigevich Franklin Templeton Investments lbrigevich@templeton.com
  2. 2. New Global Reality: Increased Mobility “The cornerstone principle of the twenty-first- century organization will be that the work, and all of the tools needed to do the work, can be moved to workers – wherever they are.” Thomas Koulopoulos, “SmartSourcing”
  3. 3. Paradigm Shift We Can’t Afford to Ignore Old Paradigm New Paradigm CUT COST: CUT COST + INCREASE INNOVATION: Focuses on cutting costs. Combines cost cutting with increased innovation. STREAMLINE OPERATIONS: STREAMLINE THE VALUE CHAIN: Focuses on operational areas. Considers the entire value chain. COMMODITIZE: DIFFERENTIATE: Creates homogeneous processes that lack differentiation. Innovates processes to increase differentiation. TACTICAL IMPROVEMENTS: STRATEGIC EXCELLENCE: Used when markets are predictable. Used to align with shifting markets. DISCONTINUOUS: CONTINUOUS: Changes in technologies and architecture are disruptive to the Thoughtful leadership combined with constant innovation buffer the business process. business process from technology change. ARM’S LENGTH PARTNERSHIP: TRUST-BASED PARTNERSHIP: Creates yet another enterprise silo. Engenders trust and collaboration leading to greater value.
  4. 4. Beyond IT and Manufacturing • Accounting Services • a ls Mortgage Services • Banking • si on Television, Movie • Financial Services • fe s Newspapers • oMedicine • Hedge Funds r P• Pharmaceuticals • Insurance o n • Legal Services ati • Airlines Education rm HR fo • • In
  5. 5. Global Research Library: Turning Challenges into Opportunities Request Growth (% change vs 2004) 69698 6000% 80000 4943% 70000 Global service platform since 5000% • 3599% 35 5 5% 60000 4000% 2005. 34849 50000 3000% 2361% 40000 • Expanded from 4 to 17 library 2000% 5 112 5 5 0 5 13 30000 team members (Ft. Lauderdale; 20000 541% 3 4 0 12 34849 1000% 10000 San Mateo; New York; Mumbai, 0% 13 8 2 8 8 54 0 India). FY04 FY05 FY06 FY07 FY08 FY09 Tota Re sts l que Fore st ca %Changevs 2004 • Increased client base from 12 Global Library Usage locations & 26 departments in 600 2004 to 44 locations & 127 550 493 541 527 departments today. 500 450 418 400 • Transformed the way 350 300 278 investment professionals access 250 and use information. 200 136 127 150 102 88 92 100 59 35 41 44 26 31 50 12 19 0 FY04 FY05 FY06 FY07 FY08 1H FY09 Locations De rtm nts pa e Clients
  6. 6. Global Research Library: Contributing Globally in Many Ways • Increased research productivity. • New investment ideas. • Saving time. • Saving money. By some estimates, librarians find information ten times faster than other professionals. To translate time savings into dollar value, we multiply saved hours by a conservative hourly compensation of $130.
  7. 7. What People Call Us • Innovators. • Avant-garde. • Agents of change. • Forward thinkers. • Trail blazers. • Entrepreneurs. • State-of-the-Art. http://www.sla.org/pdfs/2008CP_Brigevich.pd f
  8. 8. Innovation Mind Set • Finding better ways to assist clients. • Incremental improvements. • Thinking inside and outside the box. • Leveraging technology. • Challenging conventional wisdom. • Collaboration. • “Can do” attitude. • Culture of learning.
  9. 9. Decade of Innovation: From Paper-Based Archive to Global Leader
  10. 10. India: How We Did It • Company Global Sourcing Program. • No ready-to-use blueprints. • Uncertainty. More questions than answers. • Learning by doing. • Implementation: • Pilot • Building on success
  11. 11. India: Challenges • Talent management: • Recruitment • Retention • Cultural differences. • Communication. • Remote management. IT’S WORTH IT!
  12. 12. Success Factors: Different Business Model • Truly global team. • Mumbai team is fully integrated: • Direct contact with clients • Direct contact with U.S. librarians • Focus on developing talent: • Mentor program • Training • Empowerment
  13. 13. 4 Years of Transformation: Online Request Forms Clients with no local access to librarians can easily submit their requests online from anywhere in the world.
  14. 14. 4 Years of Transformation: Weekly Global News • Convenient access to key business pubs. • Trend spotting. • Up to 6,000 articles requested per month.
  15. 15. 4 Years of Transformation: Interesting Finds • Proactive approach. • Industry expertise. • From information retrieval to information consultation and advice.
  16. 16. 4 Years of Transformation: Literature Guides • Focus on emerging trends and events: • “Accounting Standards & Change” • “Derivatives” • “Global Sectors Alerts: Emerging Risks & Opportunities” • “Oilonomics” • “Subprime Impact” • “MENA Investing” • and many more…
  17. 17. Four Years of Transformation: New Multi-Focus Guides
  18. 18. New Tools: Idea Mapping • A whole-brain visual approach to learning and thinking. • Brainstorming / idea generation. • Communication. • Team collaboration. • Problem solving. Big picture. Relationships. Gap Analysis. Clarity.
  19. 19. THANK YOU! Larisa Brigevich Franklin Templeton Investments lbrigevich@templeton.com

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