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Addressing changing passenger demands while ensuring great customer service is challenging. How can airports, airlines and groundhandlers ensure they are meeting the customer’s needs? This presentation examines the trends from various surveys (airline, airport, passenger, baggage) and explores the expectations of our industry stakeholders when it comes to information technology, solutions, processes and best practices, for ensuring the best customer service and passenger experience in 2015 and beyond
Further information: http://www.sita.aero/surveys-reports/industry-surveys-reports/flying-into-the-future?