An investigation into public library outreach to the homeless


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An investigation into public library outreach to the homeless

  1. 1. <ul><li>REBECCA BROADLEY </li></ul><ul><li>ASSISTANT LIBRARIAN, LATYMER UPPER SCHOOL </li></ul>“ An investigation into Yorkshire public library outreach projects aimed at homeless people”
  2. 2. A justification <ul><li>Social inclusion – one of public libraries’ key roles? </li></ul><ul><li>Why homeless people? </li></ul><ul><li>What can libraries offer to homeless people? </li></ul>
  3. 3. <ul><li>&quot;Customers are not all equal in their life experiences and chances; so we should not treat all of our customers equally, but in a way that meets their individual needs&quot; </li></ul><ul><li>Pateman, 2005: 1 </li></ul>
  4. 4. A justification <ul><li>Social inclusion – one of public libraries’ key roles? </li></ul><ul><li>Why homeless people? </li></ul><ul><li>What can libraries offer to homeless people? </li></ul>
  5. 5. The aim <ul><li>To create a set of recommendations for outreach aimed at homeless people </li></ul><ul><li>By discovering what outreach is already happening </li></ul><ul><li>By finding the barriers, problems, solutions and tips </li></ul>
  6. 6. Methodology (I) <ul><li>Thematic analysis of four case studies of previous relevant projects </li></ul><ul><li>Aim – to discover common themes (tips, advice, problems, barriers, etc.) </li></ul><ul><li>Several limitations… </li></ul>
  7. 7. Case studies used <ul><li>Friends at Christmas, Sally Middleton, 2003 </li></ul><ul><li>Your choice books, Wendy Molyneux, 2004 </li></ul><ul><li>The play and learning project, Tameside, 2006 </li></ul><ul><li>Outside story, Fiona Heffernan, 2009 </li></ul>
  8. 8. Methodology (II) <ul><li>Six face-to-face semi-structured interviews </li></ul><ul><ul><li>Librarians </li></ul></ul><ul><ul><li>South and West Yorkshire </li></ul></ul><ul><ul><li>Role includes inclusion/outreach </li></ul></ul><ul><li>Transcribed and analysed thematically </li></ul>
  9. 9. Results (I) <ul><li>When planning the outreach: </li></ul><ul><ul><li>Make objectives both abstract and measurable </li></ul></ul><ul><ul><li>Consider specific needs </li></ul></ul><ul><ul><li>Consult, in a variety of ways </li></ul></ul><ul><li>During the outreach: </li></ul><ul><ul><li>Join partnerships </li></ul></ul><ul><ul><li>Organised implementation strategy for large scale projects </li></ul></ul><ul><ul><li>Gain trust and offer incentives </li></ul></ul><ul><ul><li>Potential problems: </li></ul></ul><ul><ul><ul><li>negative staff attitudes; negative self-perceptions; funding; ID requirements </li></ul></ul></ul><ul><ul><li>Solutions?: </li></ul></ul><ul><ul><ul><li>Staff training; development of trust; development of sustainability; removal of ID requirements </li></ul></ul></ul>
  10. 10. Results (I) <ul><li>When evaluating the outreach: </li></ul><ul><ul><li>Combine quantitative and qualitative measurements </li></ul></ul><ul><ul><li>Consider stakeholder targets, etc. </li></ul></ul><ul><ul><li>Do so formally </li></ul></ul><ul><ul><li>Consider improvements and adaptions </li></ul></ul>
  11. 11. Results (II) <ul><li>Share ideas and success </li></ul><ul><li>Trial large projects </li></ul><ul><li>Potential barriers: </li></ul><ul><ul><li>Low participation </li></ul></ul><ul><ul><li>Limited resources </li></ul></ul><ul><ul><li>The risk of losing stock </li></ul></ul><ul><ul><li>The heterogeneity of homelessness </li></ul></ul><ul><li>Solutions?: </li></ul><ul><ul><li>Use partnership </li></ul></ul><ul><ul><li>Remove or reduce the ID barriers </li></ul></ul>
  12. 12. Conclusions and recommendations <ul><li>Develop partnerships </li></ul><ul><li>Remove ID requirements </li></ul><ul><li>Share ideas, reports and good practice </li></ul><ul><li>Develop sustainable outreach through low cost projects </li></ul><ul><ul><li>Book deposits </li></ul></ul><ul><ul><li>Mobile library stops </li></ul></ul>
  13. 13. Conclusions and recommendations <ul><li>Train staff </li></ul><ul><li>Build up trust through dependability and regularity </li></ul><ul><li>Adapt to particular needs through: </li></ul><ul><ul><li>Trialing, evaluating, refining </li></ul></ul><ul><li>Combine evaluative techniques </li></ul>
  14. 14. References <ul><li>Crisis. (2002). Critical Condition : Homeless People's Access to GPs [Online]. London: Crisis. [Accessed 28 June 2010]. </li></ul><ul><li>Crisis and the New Policy Institute. (2003). How Many and How Much: Single Homelessness and the Question Of Numbers and Cost [Online]. London: Crisis. [Accessed 13 May 2010]. </li></ul><ul><li>Heffernan, F. (2009). &quot;Outside Story: welcoming the homeless&quot;. Public Library Journal , 24 (3), 6-7. </li></ul>
  15. 15. References <ul><li>Middleton, S. (2003). &quot;Friends at Christmas?&quot;. Public Library Journal , 18 (1), 5-6. </li></ul><ul><li>Molyneux, W. (2004). &quot;Your choice books&quot;. Library and Information Research News , 28 (90), 15-23. </li></ul><ul><li>Outside Story project. (2009). Outside Story [Online]. London: Outside Story project. [Accessed 07 July 2010]. </li></ul><ul><li>St Mungo's. (2005). SOS: Sick of Suffering Briefing [Online]. London: St Mungo's. [Accessed 02 July 2010]. </li></ul>
  16. 16. References <ul><li>Pateman, J. (2005). Tackling Exclusion in Libraries: Keynote Address at the Vancouver Public Library Staff Conference, May 12 2005 [Online]. [Accessed 03 May 2010]. </li></ul><ul><li>Tameside Metropolitan Borough Council. (2006). Getting Closer to Homeless Families Through the Play And Learning Project: Case Study [Online]. Tameside: Tameside Metropolitan Borough Council. [Accessed 21 June 2010]. </li></ul>