KM and happiness at work by Alexis Adair


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KM and happiness at work by Alexis Adair

  1. 1. KM and Happiness at Work Can Knowledge Management Tools and Techniques Create Happier Employees? Alexis Adair October 2013
  2. 2. “Emerging research from neuroscience, psychology, and economics makes the link between a thriving workforce and better business performance absolutely clear... We’ve learned a lot about how to make people happy. We’d be stupid not to use that knowledge.” Harvard Business Review, January/February 2012, p.77 2
  3. 3. What is Happiness? 3
  4. 4. Happiness – the Research • Self-Determination Theory – Deci & Ryan • Flow – Csikszentmihalyi • Positive Psychology – Seligman, Diener, Kahneman, Gibson, Norton, Fredrickson • Progress Principle; Creativity – Amabile 4
  5. 5. What Makes People Happy at Work? • “happiness at work is wanting to be there” – KM8 • “I don’t grunt when I have to come in every morning, I look forward to it” – KM2 • “I think when people feel included, they feel happier” – KM11 • “We feel happy when we feel we belong somewhere” – KM8 • “The deeper sense of happiness I think does come out of a sense of connectedness to others” – KM3 5
  6. 6. What Makes People Happy at Work? • “It does make people feel more successful and satisfied, happier … to have work they have some control over” – KM4 • “I think obviously things like coaching and mentoring have a direct impact on happiness” – KM7 • “people want interesting work where they can learn and grow” – KM16 • “I think each person's happiness is defined, and this is true for me, based on using their strengths” – KM11 • “letting people … use the capabilities they have or learn new capabilities. … a sense of doing what they can do well” – KM4 6
  7. 7. What Makes People Happy at Work? • “I think people are happy … when they feel as if they’re valued in some way by the employer” – KM14 • “They’ve got to really know that the other person is genuinely interested in the kind of stuff that they want to share” – KM8 • “there is somebody who cares about them” – KM10 • “you feel that you’re contributing to something, in particular something bigger than yourself, it’s not just about you” – KM8 • “did we make a difference today?” – KM11 7
  8. 8. Coding of Interviews 8
  9. 9. Coding of Interviews 9
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  11. 11. The Framework • Autonomy • Competence • Relatedness 11
  12. 12. The Four Domains 12
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  18. 18. How Can KM Support Employee Happiness? • “Knowledge management builds trust. … If you’ve got knowledge management right, and you’re developing relationships and sharing and collaboration between people, that generates your culture” – KM8 • “allows you to feel connected to other people” – KM6 • “it does help to tie you to a wider network within your company” – KM13 • “I think that the social networking aspect is the most important element of the knowledge management model” – KM3 18
  19. 19. How Can KM Support Employee Happiness? • “people can see some of that value that they’re bringing to other people” – KM14 • “I can actually make a name for myself by what I share” – KM6 • “I think the employee benefits a lot from participating, because they expand their knowledge and increase their reputation.” - KM13 • “help me get through the day without as much stress” – KM14 • “when my employees have been happiest, is when they can do the job in a frictionless environment” – KM10 19
  20. 20. How Can KM Support Employee Happiness? • “enabling work with a range of KM practices and tools strikes me as having a direct impact on people’s happiness” – KM7 • “you’re able to do your job effectively because you can always get the right answers to the questions that you have” – KM6 • “… using it to improve their work processes” - KM3 • “… you can use something faster” – KM13 • “If you’re looking for something that you need to do your job, you can find it quickly and efficiently” – KM6 • “I would think you’d get a fair amount of frustration without pretty decent KM” – KM5 20
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  22. 22. An Additional Method for Evaluating a KM Program How many needs can you meet in each of the four domains? Autonomy Competence Relatedness Removal of Thwarting / Obstacles The Work Itself Individual Cultural / Organizational Social 22
  23. 23. Thank You! Alexis Adair MS, Information and Knowledge Strategy, Columbia University @xaether 23